Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
186
4 Stars
29
3 Stars
19
2 Stars
8
1 Star
21
87%of customers recommend this product.
(
204 out of
235)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Posted by: mwtiong
Verified Purchase:Yes
If only the phone doesn't protrude out of the cover, it would be perfect. I guess it is inevitable though, due to the phone's design. If there is an inbuilt screen protector, this purchase would have been perfect like all our older purchases.
6th purchase now, and even the oldest of the 6, the phone cover for iPhone5 and the phone itself is still going strong now despite repeated 1+m drops. <3
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Pierro
Verified Purchase:Yes
Quality product backed up by quality service. THANKYOU!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jess
Verified Purchase:Yes
Had it less than a week and the clip broke without applying stress at all. Not happy
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 8, 2020
Hi, Jess!
We're sorry to hear that your Defender Series Holster already broke! Thankfully, we have a great warranty, and a team of helpful Customer Service Otters. Please don't hesitate to reach out to us through the link below, and we'd be more than happy to get you taken care of with a replacement case.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your Defender Series Holster already broke! Thankfully, we have a great warranty, and a team of helpful Customer Service Otters. Please don't hesitate to reach out to us through the link below, and we'd be more than happy to get you taken care of with a replacement case.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
Was misrepresented on the ad it was not the holster for my phone so I'm stuck with an OtterBox I cannot use
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 9, 2020
Hi, James!
We're sorry to hear about any frustration with your Defender Series holster. This belt clip was designed to be used along side a full Defender Series case, and is not a standalone item. We'll be sure to get your feedback passed up the ladder. If you run into any other issues or have any questions, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your Defender Series holster. This belt clip was designed to be used along side a full Defender Series case, and is not a standalone item. We'll be sure to get your feedback passed up the ladder. If you run into any other issues or have any questions, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Gordon
Verified Purchase:Yes
The case was fine and fit but, the holster that came with it is too large for the phone.
Response from otterbox.comBy OtterBox , Customer Service Team , April 14, 2020
Hey, Gordon!
We're sorry to hear about any disappointment with your recent order! We looked into this for you, and we're seeing that you ordered the Commuter Series case. This Defender Series holster is only compatible with our Defender Series cases, so it will not work with the case you currently have. We're sorry for any confusion. We're seeing that a return has already been started for you. If you run into any other issues or have any questions, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any disappointment with your recent order! We looked into this for you, and we're seeing that you ordered the Commuter Series case. This Defender Series holster is only compatible with our Defender Series cases, so it will not work with the case you currently have. We're sorry for any confusion. We're seeing that a return has already been started for you. If you run into any other issues or have any questions, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: cyoung
Verified Purchase:Yes
I use Otterbox Defender for the city PD and Public Works.
For some reason the S10 series does not have a screen protector.
That is not good . . .
For some reason the S10 series does not have a screen protector.
That is not good . . .
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: will1903
Verified Purchase:Yes
Phone locks securely into holster, phone seems secure from inadvertent drops, like the port covers at the base
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chris
Verified Purchase:Yes
Its the second Otter Box I've bought and they're the best protection for a phone you can buy in my opinion. Matched with a screen protector the SAMSUNG DEFENDER GALAXY S10 BIG SUR gives all round protection without effecting use of the phone or sound quality. Well designed and thought out.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com