Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
186
4 Stars
29
3 Stars
19
2 Stars
8
1 Star
21
87%of customers recommend this product.
(
204 out of
235)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Posted by: Scottdj52
Verified Purchase:Yes
I have always used Otter box on my phone, but this one gave me fits trying to install it on a a S10+ and ended screwing up my factory installed screen protector
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 15, 2019
Hey Scottdj52,
We so apologize that the installation process for the Galaxy S10+ Defender series ended up causing some frustration! For future reference, please note that our playful Otters are always happy to provide application assistance. Simply give them a call at 1-855-688-7269, and they'll happily dive in to save the day!
For the best experience with your case, we recommend removing the pre-installed screen protector. Doing this helps the Defender work seamlessly with your curved infinity display! If you have any additional questions on this, just let us know!
Best,
OtterBox Customer Service Team
We so apologize that the installation process for the Galaxy S10+ Defender series ended up causing some frustration! For future reference, please note that our playful Otters are always happy to provide application assistance. Simply give them a call at 1-855-688-7269, and they'll happily dive in to save the day!
For the best experience with your case, we recommend removing the pre-installed screen protector. Doing this helps the Defender work seamlessly with your curved infinity display! If you have any additional questions on this, just let us know!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: HOBIE J
Verified Purchase:Yes
BRILLIANT PRODUCT DESIGN & FUNCTIONALITY, I WOULD BUY AGAIN
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Protective case is very good. Screen protector very disappointing. Peeling in the corners. Does not allow fingerprint feature to work. Can't re-register fingerprint. I need to buy a better screen protector. Would have e given 5 star on just the case but the screen protector is not worth buying. Could have gotten the same result with one at a fraction of the cost. Sorry guys' love your cases, hate your screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 17, 2019
Hey Mike,
Thanks for the love! We apologize that your current screen protector doesn't seem to be living up to the hype. It is definitely odd that the fingerprint doesn't seem to register, especially since this shield was specifically engineered to maintain full device functionality while under our protection. Our Otter experts are wondering if some sort of misalignment might be causing these issues, and they would love to take a closer look. Please don't hesitate to give them a call at 1-855-688-7269, and they'll do their best to solve this mystery as soon as possible!
Sincerely,
OtterBox Customer Service Team
Thanks for the love! We apologize that your current screen protector doesn't seem to be living up to the hype. It is definitely odd that the fingerprint doesn't seem to register, especially since this shield was specifically engineered to maintain full device functionality while under our protection. Our Otter experts are wondering if some sort of misalignment might be causing these issues, and they would love to take a closer look. Please don't hesitate to give them a call at 1-855-688-7269, and they'll do their best to solve this mystery as soon as possible!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Hartiniaw
Verified Purchase:Yes
Bought few weeks ago and happy with it. Just the cover is too thick. Bought another cover.symmetry and also live ot
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The only case for ppl with expensive phones and tough jobs . The dust protection flaps are key. I've never had any screen breakage while using an otterbox and its wireless charging compatible
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DaveHarris
Verified Purchase:Yes
Feels great in the hands, firm yet flexible, the auxiliary and charging covers are a nice touch!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Simon
Verified Purchase:Yes
Previously had Otterbox Defender for my S8+. Loved it. The S10 version seems even better. It fits the phone perfectly, no "flappy" bits or poor button fits. Feels solid and safe.
Recommended.
Recommended.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BAC69
Verified Purchase:Yes
I love Otterbox cases. I would never go without one for my phones.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com