Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
186
4 Stars
29
3 Stars
19
2 Stars
8
1 Star
21
87%of customers recommend this product.
(
204 out of
235)
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Posted by: Shay
Verified Purchase:Yes
I Ordered This And Could Not Get Anyone On The Phone To Cancel Or Exchange This Item. I Selected The Wrong Size Then Realized It Afterwards. All I Got Was A Auto Message. Not To Mention It Took Time To Arrive And Now What If I Only Have A Few Days To Return Yet Cannot Get Anyone On The Line To Tell Me How Due To The Coronavirus. The Case Is Nice Just The Wrong One.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 21, 2020
Hi, Shay!
We're sorry to hear about any frustration with your recent order. Due to the evolving situation with COVID-19, we are working at a greatly reduced capacity, so we're seeing significant delays with communications and order cancellations. We have gone ahead and created an RMA for you, so you should be receiving those return instructions soon.
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your recent order. Due to the evolving situation with COVID-19, we are working at a greatly reduced capacity, so we're seeing significant delays with communications and order cancellations. We have gone ahead and created an RMA for you, so you should be receiving those return instructions soon.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Elizabeth
Verified Purchase:Yes
I really love Otterbox.. It's a well made product and very durably but I only wish it had a Screen Protector would make even better!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jeff
Verified Purchase:Yes
i have a Samsung Galaxy S 10 5 G, The otter box cover says it fits galaxy 10 but is too small for my phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 13, 2020
Hi Jeff,
We're so sorry this Defender Series case isn't working out for you this time around!
This is strange because this case was designed to fit the Galaxy S10/5G seamlessly. We're wondering if you have a different model phone. Nonetheless, we'd love to look more into this for you. Please feel free to contact us below, and we'll get to the bottom of this!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry this Defender Series case isn't working out for you this time around!
This is strange because this case was designed to fit the Galaxy S10/5G seamlessly. We're wondering if you have a different model phone. Nonetheless, we'd love to look more into this for you. Please feel free to contact us below, and we'll get to the bottom of this!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Stevie 86
Verified Purchase:Yes
I Bought a few in these cases Now For all different phones and really good And Handy clipon Your pants are Or Belt
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ish69
Verified Purchase:Yes
This is my 2nd otterbox phone case & they are great ,strong cases,protects your phone really good ,would recommend
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
For S7edge i use closed OtterBox, phone exist and work, but i have to change the box one time in 3years. But for this is this. The new one not defend the display, without protection glass. Defender for warm shower taking people. No protection under real situation
Written by a customer while visiting otterbox.com
Posted by: violet 954
Verified Purchase:Yes
Absolutely no way to install on S10. NO INSTRUCTIONS ON THE WEB SITE!!!!!!
Obviously you have had your picture instruction for a one size fits all as does NOT match the product. OTTERBOX HAS FAILED. My advice purchase elsewhere
Obviously you have had your picture instruction for a one size fits all as does NOT match the product. OTTERBOX HAS FAILED. My advice purchase elsewhere
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 1, 2019
Hey violet 954,
We apologize that the installation process for this Galaxy S10 Defender series proved to be more difficult than expected! We might recommend checking out our Samsung Defender application video via the link below - this visual guide should provide some helpful tips and tricks for getting that case on your phone!
For future reference, please keep in mind that our friendly Otters are always available to provide further application assistance. Just give them a call at 1-855-688-7269, and they'll be more than happy to straighten things out!
https://www.youtube.com/watch?v=9ak9bEFYdFs
Warmly,
OtterBox Customer Service Team
We apologize that the installation process for this Galaxy S10 Defender series proved to be more difficult than expected! We might recommend checking out our Samsung Defender application video via the link below - this visual guide should provide some helpful tips and tricks for getting that case on your phone!
For future reference, please keep in mind that our friendly Otters are always available to provide further application assistance. Just give them a call at 1-855-688-7269, and they'll be more than happy to straighten things out!
https://www.youtube.com/watch?v=9ak9bEFYdFs
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
I purchased this Defender product about a month ago. I had already purchased a tempered glass protector and installed it. Once I had placed the S10 into the case, the tempered glass broke within a day. I removed the glass and purchased another thinking the glass was defective but the exact thing happened again. I ended up purchasing the Unicorn Beetle case and the glass has never broken once. I am extremely happy with the new purchase and quite disappointed with Otterbox. I have always been a strong supporter of Otterbox products for many years and now I have a Defender case that is unusable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 16, 2019
Hey, Robert!
We're sorry to hear about your frustration with the Defender Series case. When it comes to screen protectors, we aren't able to guarantee compatibility with third-party products, as we don't test our cases with them. That being said, we have designed our cases to be totally compatible with Alpha Flex. Check that out here: https://www.otterbox.com/en-us/samsung-galaxy-s10/alpha-flex-screen-protector/77-61384.html#start=1
Give us a ring at 1-855-688-7269 if you'd like to learn more about that protection option.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with the Defender Series case. When it comes to screen protectors, we aren't able to guarantee compatibility with third-party products, as we don't test our cases with them. That being said, we have designed our cases to be totally compatible with Alpha Flex. Check that out here: https://www.otterbox.com/en-us/samsung-galaxy-s10/alpha-flex-screen-protector/77-61384.html#start=1
Give us a ring at 1-855-688-7269 if you'd like to learn more about that protection option.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com