Customer reviews from otterbox.com
OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Average customer rating
4.3 out of 5
4.3
(263 Reviews)
Open Ratings Snapshot
Rating breakdown 263 reviews
5 Stars
186
4 Stars
29
3 Stars
19
2 Stars
8
1 Star
21
87%of customers recommend this product. 
(
204 out of 235
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Screenless Edition Case for Samsung Galaxy S10 - Black
Customer Rating
4 out of 5
4
2 years into my purchase
on October 20, 2021
Posted by: toddvandell
I bought the Defender series Otter Box for my Galaxy S10+. I used it every day, constantly. Recently started having trouble with the buttons not working on my down volume and power button. I take a lot of screen shots. And when I couldn't anymore? I had to pull the whole case off my phone. The tight rubber piece that does the actual phone protection is literally falling apart. I bought the Defender series because I hoped it would last for the duration of my S10+. 2 years into my purchase of both phone and Defender? The rubber protection stopped functioning effectively, and I had to remove it from my phone. I hoped it would have lasted longer than 2 years. Sad it did not. Is 2 years typical for the Defender to last? If it is, I wish I knew in 2019 what I know now. I'd have purchased 2 or 3 more Defenders when I had extra discretionary funds. With my SSDI fixed income, no idea when I'll be able to buy a new Defender. I bought 2 extra belt clip holsters last year, and am glad I did. The longevity of those is really brief, sadly. Anyway. It's a good product. I like it. I'll recommend it. Just hoped it's durability would have laster longer.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Durable but........
on April 14, 2022
Posted by: Alexander
Verified Purchase:Yes
The defender itself is durable but you can't use a screen protector with it. The samsung s10 plus has a screen protector on it but to add another one for added protection it will not fit in the defender.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 15, 2022
Hi, Alexander!

We're sorry to hear about the troubles you're having with your Defender Series Pro! While that case is compatible with OtterBox screen protection options, we can't guarantee that it will work with a third-party screen protector. If you are using an OtterBox screen protection option, feel free to call us at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Purchase caution
on April 27, 2022
Posted by: D Romeda
Verified Purchase:Yes
The new rubber back cover did not match the original one; the camera opening was in a different place and did not line up so I had to use the old back cover in the new holder. Unfortunately, the new holder and the old back cover did not snap together very well. They work together but not as well as the original purchase.
Response from otterbox.comBy OtterBox, Customer Service Team, April 29, 2022
Hmm...this is certainly a curious situation and one that we'd love to dig further in on. We're sorry things aren't quite aligning with your current Defender Series Case setup, but please do give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get your S10+ situated with the correct case components for maximum protection and performance going forward!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
A Brand You Can Trust
on March 30, 2023
Posted by: SlickJC
Verified Purchase:Yes
Bought this as a replacement for my previous case. Belt clip had broken, rubber cover had ripped, plastic case had cracked. It held up for a number of years. All that & my phone was NEVER damaged. So I got a new case with a brand I trust
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Case was not made to fit with the screen protector
on March 17, 2019
Posted by: Ryan
Verified Purchase:Yes
The case itself is great; it's just that it was made without incorporating the pre-installed screen protector on the S10+. The front part of the case is made just at the end of of the screen protector so no matter how careful you are when putting the case together, it pops up the screen protector causing a bubble and ruffling of the edges...
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 18, 2019
Hi Ryan,

We're bummed to hear that your new OtterBox case seems to be 'ruffling' some feathers! Our friendly Otters would very much like to further investigate this to help out, so please don't hesitate to give them a ring at 1-855-688-7269. They'll do their best to get you back on track to seamless security A.S.A.P.!

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
VERY VERY DISAPPOINTED! Will file a Refund
on October 9, 2019
Posted by: Anonymous
Verified Purchase:Yes
Iam a fan and have owned several OTTERBOX cases for more than 8 years and have been very very satisfied and happy until now. I recently bought a case for my new phone and on the 3rd time I placed on the case (because I recently installed a screen protector) the CASE SNAPPED and broke in two pieces. This is NOT THE OTTERBOX I KNOW. Please help me and tell me what to do. I paid good money for this purchase sir/mam. With respects.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 11, 2019
Hi, Michael!

We're sorry to see that your case was damaged so quickly! The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Give us a ring at 1-855-688-7269, and one of our CS Otters would be more than happy to get a warranty claim started for you.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best Phone Purchase
on March 13, 2019
Posted by: Delao026
Verified Purchase:Yes
I bought this case a few weeks ago for my new galaxy s10. At first I was worried that my phone would be too bulky with the defender case however it fits perfectly. Glad I purchased.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Solid phone case
on October 31, 2019
Posted by: Av8irl
Verified Purchase:Yes
I'm very happy with my case.
Makes the phone feel bomb proof. Dropped the phone twice and no Mark's or damage to the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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