Customer reviews from otterbox.com
OtterBox - Pursuit Series Case for Samsung Galaxy S10 - Black
Average customer rating
3.9 out of 5
3.9
(37 Reviews)
Open Ratings Snapshot
Rating breakdown 37 reviews
5 Stars
15
4 Stars
11
3 Stars
4
2 Stars
5
1 Star
2
78%of customers recommend this product. 
(
28 out of 36
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Pursuit Series Case for Samsung Galaxy S10 - Black
Customer Rating
2 out of 5
2
not allow to charge the watch
on February 26, 2020
Posted by: Grav
Verified Purchase:Yes
a lot of money for something that doesn't let you use the extra phone options
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 27, 2020
Hi there!

That Pursuit Series case is designed to work with all the features and functions of your phone, so it's odd to hear that you're having any issues with it. We'd love to get some detailed feedback! Give us a ring at 1-855-688-7269, so we can hear what's going on with your case.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
does what it says
on March 31, 2020
Posted by: gonetroppo
Verified Purchase:Yes
I was using a commuter on an S4 previously very happy with it. This better in many ways still grippy so it doesn't fall out of top pocket. Well made perfect fit. Certainly not the cheapest case but the quality of materials shows. Colours are a bit subdued (I liked the fluoro colours )
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Preferred the old model with screen protector
on May 18, 2020
Posted by: Nigel
Verified Purchase:Yes
Overall I like Otterbox products. Was disappointed when it didn't include a screen protector.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , May 21, 2020
Hi, Nigel!

We're sorry to hear about your disappointment with your Pursuit Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. While that style of case has not historically had an included screen protector, it is compatible with Alpha Flex. Check that protection option out here: https://www.otterbox.com/en-us/galaxy-s10/alpha-flex-screen-protector/77-61384.html#prefn1=featuresRefinements&prefv1=Screen+Protector&start=1

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good case for what its worth
on June 11, 2020
Posted by: RubenP
Verified Purchase:Yes
The case looks nice and gives the phone a fine look and it's not clunky. If u have prism white this case will show off the color
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Less then expected
on June 17, 2020
Posted by: Leonard
Verified Purchase:Yes
I've been a user of your products for some time and have always been pleased with my purchases. However some what disappointed with this product. Quality seems low for price I've paid. Have seen similar products of same quality for half the cost. Wish I had gone with my last choice on my S8 the folio for my galaxy S10 really was impressed with that product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 22, 2020
Hey Leonard.

We're so sorry you're not satisfied with this Pursuit Series case!

We assure you our commitment to quality has never been stronger. That being said, we're always looking to improve the Otter experience, so we would love pass your feedback to our product design team for future consideration!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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