Customer reviews from otterbox.com
OtterBox - Pursuit Series Case for Samsung Galaxy S10 - Black
Average customer rating
3.9
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
15
4 Stars
11
3 Stars
4
2 Stars
5
1 Star
2
78%of customers recommend this product.
(
28 out of
36)
Customer Reviews for OtterBox - Pursuit Series Case for Samsung Galaxy S10 - Black
Posted by: uncle
Verified Purchase:Yes
the Good: Got the case a few weeks ago and it's very strong and hard. Does what is is suppose to.
Con: hard to push the buttons as its too stiff. Very slippery and like the softer (grabby) backs of my older Otter on my S7 so it doesn't go sliding around. Will find a replacement for this reason only. Waiting for Otter to get more choices soon, I hope.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, April 4, 2019
Hey uncle,
Score! We're happy to hear that this Commuter series keeps racking up goals when it comes to protecting your Galaxy S10! We apologize that the case style isn't entirely matching expectations, and our friendly Otters would love to get you back to the phone protection that you already know and love. To start, we would suggest checking out our Defender series, which integrates a rubber slipcover on the back to prevent slips and slides. Feel free to take a look by following the link below, and give us a ring at 1-855-688-7269 with any questions that might pop up!
https://www.otterbox.com/en-us/samsung-galaxy-s10/defender-series-screenless-edition-case/77-61282.html#start=1
Best,
OtterBox Customer Service Team
Score! We're happy to hear that this Commuter series keeps racking up goals when it comes to protecting your Galaxy S10! We apologize that the case style isn't entirely matching expectations, and our friendly Otters would love to get you back to the phone protection that you already know and love. To start, we would suggest checking out our Defender series, which integrates a rubber slipcover on the back to prevent slips and slides. Feel free to take a look by following the link below, and give us a ring at 1-855-688-7269 with any questions that might pop up!
https://www.otterbox.com/en-us/samsung-galaxy-s10/defender-series-screenless-edition-case/77-61282.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rondo
Verified Purchase:Yes
The back is very slick. You can really prop the phone up because it'll just slide right down.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 18, 2019
Hi Rondo,
Sorry to hear that this OtterBox case feels a little too sleek for your preferences! If you’re searching for something that offers more resistance, we would suggest taking a peek at our Defender series. The Defender sports an outer rubber slipcover, which definitely hikes up the traction. Feel free to check it out by following the link below, and give our friendly Otters a call at 1-855-688-7269 with any additional queries!
https://www.otterbox.com/en-us/samsung-galaxy-s10/defender-series-screenless-edition-case/77-61282.html#start=1
Cheers,
OtterBox Customer Service Team
Sorry to hear that this OtterBox case feels a little too sleek for your preferences! If you’re searching for something that offers more resistance, we would suggest taking a peek at our Defender series. The Defender sports an outer rubber slipcover, which definitely hikes up the traction. Feel free to check it out by following the link below, and give our friendly Otters a call at 1-855-688-7269 with any additional queries!
https://www.otterbox.com/en-us/samsung-galaxy-s10/defender-series-screenless-edition-case/77-61282.html#start=1
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bill4
Verified Purchase:Yes
We've purchased multiple cases and they have always protected our phones without any problems. We'll continue using this brand for future phones. They're a little pricey but totally worth it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jackie26
Verified Purchase:Yes
Buttons are somewhat difficult to push. The charging port is hard to open. But it is protective. I wish it had kickstands built into the back.
Written by a customer while visiting otterbox.com
Posted by: Millsy
Verified Purchase:Yes
Received this product a week ago and found it to be an awkward shape to hold and very hard to the touch not like the defender series for the S8 that I was extremely happy with.
The side buttons make it very hard to operate with being unable to use buttons on some occasions
The side buttons make it very hard to operate with being unable to use buttons on some occasions
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 28, 2019
Hi Millsy,
We're sorry to see that this new OtterBox case doesn't seem to be holding up to the standards set by your previous Defender! It sounds like that particular unit might be struggling with a misalignment issue, which is resulting in poor functionality with the side buttons. Not to worry - our friendly Otters are on the case (pun intended!). Feel free to give them a call at 1-855-688-7269, and they'll be happy to help troubleshoot the issue so that you can finally enjoy that premium protection!
Warmly,
OtterBox Customer Service Team
We're sorry to see that this new OtterBox case doesn't seem to be holding up to the standards set by your previous Defender! It sounds like that particular unit might be struggling with a misalignment issue, which is resulting in poor functionality with the side buttons. Not to worry - our friendly Otters are on the case (pun intended!). Feel free to give them a call at 1-855-688-7269, and they'll be happy to help troubleshoot the issue so that you can finally enjoy that premium protection!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Good case but description on website needs work
on March 29, 2019
Posted by: givemeyourbacon
Verified Purchase:Yes
The case is really nice, however I purchased it based on the website description claiming it was their thinnest case. The description needs to be changed on the website because it is NOT the thinnest case by otterbox. The symmetry series is much thinner. I would have ordered the symmetry series had the descriptions been accurate, but this case is really nice.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LeonSchmitty
Verified Purchase:Yes
I purchased this for my Galaxy S10 early this month and this thing is awesome. It's thin enough to fit in your pocket yet very durable.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Hymefly
Verified Purchase:Yes
The case offers good protection. It adds bulk, but not too bad. Still, it makes the phone too big to fit into my phone holders on my bike and car. For that reason, I have to take it off often. That's where the problem lies. It's not that easy to take off and put back on. I wish I had ordered a one piece case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 1, 2019
Hi Hymefly,
We're bummed to hear that this Galaxy S10 Pursuit feels a little too bulky for your preferences! Unfortunately, we are unable to test our products with third-party accessories, so we cannot always guarantee that our cases will perfectly match with all holders and mounts.
That being said, we're wondering if one of our slimmer case designs might (literally) fit your lifestyle better. Please feel welcome to follow the link below to check out the Symmetry series, which is one of our sleekest designs, but still offers stellar security! Take a look, and call our awesome Otters at 1-855-688-7269 with any further questions!
Best,
OtterBox Customer Service Team
We're bummed to hear that this Galaxy S10 Pursuit feels a little too bulky for your preferences! Unfortunately, we are unable to test our products with third-party accessories, so we cannot always guarantee that our cases will perfectly match with all holders and mounts.
That being said, we're wondering if one of our slimmer case designs might (literally) fit your lifestyle better. Please feel welcome to follow the link below to check out the Symmetry series, which is one of our sleekest designs, but still offers stellar security! Take a look, and call our awesome Otters at 1-855-688-7269 with any further questions!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com