Customer reviews from otterbox.com
OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Average customer rating
2.7
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
10
4 Stars
4
3 Stars
7
2 Stars
13
1 Star
13
38%of customers recommend this product.
(
17 out of
45)
Customer Reviews for OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Posted by: Stella
Verified Purchase:Yes
I bought this a couple of weeks ago, and am so glad I did to protect my samsung 10 phone
Written by a customer while visiting otterbox.com
Posted by: Cincin8273
Verified Purchase:Yes
Installed and curling on the edges. Was hoping for a better adherence
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 10, 2021
Hey Cincin8273,
Oh no! We're very sorry to see your screen protector is coming off, but we're so glad you let us know that's happening, as we'd love to get you helped out to a warranty replacement. Simply dial up our helpful Otters at 1-855-688-7269 to get that set up!
Warmly,
OtterBox Customer Service Team
Oh no! We're very sorry to see your screen protector is coming off, but we're so glad you let us know that's happening, as we'd love to get you helped out to a warranty replacement. Simply dial up our helpful Otters at 1-855-688-7269 to get that set up!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: CMac
Verified Purchase:Yes
I followed the instructions exactly, but still had tiny bubbles when I first applied the screen protector. And since then it has been getting larger bubbles appearing along all the edges that I have to constantly check for and smooth out
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 14, 2021
Hi there!
We're sorry to hear that you're seeing so many bubbles under your Alpha Flex screen protector! We appreciate the feedback, and we'll get it passed up the ladder. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you're seeing so many bubbles under your Alpha Flex screen protector! We appreciate the feedback, and we'll get it passed up the ladder. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: James23
Verified Purchase:Yes
I need a screen protector cover. I looking around to finded it & it was on otterbox.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , May 14, 2021
Hi, James!
We're glad to hear that you were able to find what you were looking for! If there's anything keeping this screen protector from being a 5-star experience, please don't hesitate to share your thoughts with our Customer Service Team. Give us a ring at 1-855-688-7269, and let us know what you're thinking!
Best,
OtterBox Customer Service Team
We're glad to hear that you were able to find what you were looking for! If there's anything keeping this screen protector from being a 5-star experience, please don't hesitate to share your thoughts with our Customer Service Team. Give us a ring at 1-855-688-7269, and let us know what you're thinking!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Top of glass fails to adhere due to interference
on June 3, 2021
Posted by: Caparish1
Verified Purchase:Yes
Overall, the glass works well. But my Defender case pushes down on the top portion so that it won't stay adhered. I followed the directions and used the alignment tool provided. I've installed this type of glass on other phones with different cases, but it seems like either the glass us just slightly too long, or the Defender case may not have taken installing a glass into account.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, June 4, 2021
Hi there!
We're sorry to hear about the troubles with your Alpha Flex screen protector! We appreciate your feedback, and we'll be sure to let our design team know about your experience. That screen protector and case are designed to be used alongside each other, so it's odd to hear that yours isn't adhering properly. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement Alpha Flex. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear about the troubles with your Alpha Flex screen protector! We appreciate your feedback, and we'll be sure to let our design team know about your experience. That screen protector and case are designed to be used alongside each other, so it's odd to hear that yours isn't adhering properly. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement Alpha Flex. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Pacotaco
Verified Purchase:Yes
I bought this a couple weeks ago n it's too small for my phone. So I keep hitting the edge of the plastic while using my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 10, 2021
Hi there!
We're sorry to hear that your Alpha Flex isn't fitting quite right! The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Flex isn't fitting quite right! The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: K9n4k1
Verified Purchase:Yes
This S10 screen protector provides excellent protection yet doesn't impede the touch sensitivity for texting, phoning, etc.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com