Customer reviews from otterbox.com
OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Average customer rating
2.7
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
10
4 Stars
4
3 Stars
7
2 Stars
13
1 Star
13
38%of customers recommend this product.
(
17 out of
45)
Customer Reviews for OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Posted by: Olivia
Verified Purchase:Yes
I bought the screen protector a couple weeks ago. Trying to protectect my phone the best i can i have samsung s10. i bought the defender pro case and this alpha screen protector and after i put the alpha screen on than the case on my brand new phone! With that where th case ends the screen protector is lifting on the edges because it not big enough for the case to keep under it and keep from lifting so there is dirt around the edges of screen protector. Makes me wish i would have bought a cheap screen protector if dirts going to get on the screen anyways. The screen needs to be a little bigger so it stays under the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 17, 2019
Hi Olivia,
We appreciate your feedback on the Alpha Flex. We designed this screen protector to actually be slightly undercut from the size of the Galaxy S10 touchscreen in order to provide the best experience when using the screen protector with most of our case designs for this Samsung device. We are sorry to learn that it is lifting around the edges, but we're confident a brand new warranty replacement can resolve this! Give us a call at 1-855-688-7269 and we'd be happy to set this up for you!
Best,
OtterBox Customer Service Team
We appreciate your feedback on the Alpha Flex. We designed this screen protector to actually be slightly undercut from the size of the Galaxy S10 touchscreen in order to provide the best experience when using the screen protector with most of our case designs for this Samsung device. We are sorry to learn that it is lifting around the edges, but we're confident a brand new warranty replacement can resolve this! Give us a call at 1-855-688-7269 and we'd be happy to set this up for you!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Luisborre
Verified Purchase:Yes
I bought this item for my new galaxi 5 day ago. And at the first day it starts pelling off from my phone
It looks great but it doesn't stays attached to the screen. And the price is to high for nothing
It looks great but it doesn't stays attached to the screen. And the price is to high for nothing
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 24, 2019
Hey Luisborre,
We're seriously bummed to hear that this Alpha Flex started to peel away from your phone screen! This is certainly strange, since as long as you were using this screen protector with the Galaxy S10 device, it should be seamlessly compatible with your device display. Our friendly Otters would love to grab a few more details to see if they can provide further assistance, so please feel free to give them a ring at 1-855-688-7269. They'll take a closer look and jump in to help out right away!
Best,
OtterBox Customer Service Team
We're seriously bummed to hear that this Alpha Flex started to peel away from your phone screen! This is certainly strange, since as long as you were using this screen protector with the Galaxy S10 device, it should be seamlessly compatible with your device display. Our friendly Otters would love to grab a few more details to see if they can provide further assistance, so please feel free to give them a ring at 1-855-688-7269. They'll take a closer look and jump in to help out right away!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sg22
Verified Purchase:Yes
I bought this thinking it would be compatible with the case but it is not. It fits nicely until I put my otyerbox case on, then the top peels away.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 24, 2019
Hi there!
We're sorry to hear that you're having trouble using your Alpha Flex with your OtterBox case! That screen protector is compatible with our cases, so we're sorry to hear that it's giving you trouble. Give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having trouble using your Alpha Flex with your OtterBox case! That screen protector is compatible with our cases, so we're sorry to hear that it's giving you trouble. Give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Too many fake reviews
on September 15, 2021
Posted by: shirroz
Anyone who says they have installed this easily and with no bubbles is lying and its a fake review. Im VERY picky about my screen protectors and i cant deal with a single bubble and i havent for the past 10 years. 45 minutes and 4 screen protectors later, i was unable to get a single 1 on with no bubbles around the camera and on the bottom. The regret is real.....
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 16, 2021
Hi there!
We're sorry to hear that you're seeing so many bubbles under your Alpha Flex screen protector! We appreciate the feedback, and we'll get it passed up the ladder. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you're seeing so many bubbles under your Alpha Flex screen protector! We appreciate the feedback, and we'll get it passed up the ladder. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Alman
Verified Purchase:Yes
Went on well. Was positioned correctly. When I put the defender case on it pushed up on the bottom of the screen and messed it up.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 27, 2020
Hi Alman,
We're bummed to hear about this because usually, our Defender Series case and the Alpha Glass screen protector make a great team. We'd like to learn more about your situation, so we can figure out the best way to help. Please feel free to click on over to our online Support page, and we'll dive in with the assist!
Best,
OtterBox Customer Service Team
We're bummed to hear about this because usually, our Defender Series case and the Alpha Glass screen protector make a great team. We'd like to learn more about your situation, so we can figure out the best way to help. Please feel free to click on over to our online Support page, and we'll dive in with the assist!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Amy D
Verified Purchase:Yes
I was happy when I first bought the screen protector, followed the instructions for installation. And within 2 days it’s peeling up on all edges in my S10.
Not happy since it was a bit expensive
Not happy since it was a bit expensive
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 11, 2020
Hi, Amy!
We're sorry to hear about your disappointment with your Alpha Flex! It's certainly odd to hear that your screen protector started peeling after only a couple days. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Alpha Flex! It's certainly odd to hear that your screen protector started peeling after only a couple days. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Lifts when you put the otterbox case back on
on January 11, 2020
Posted by: Amber
Verified Purchase:Yes
I bought the sl ppl haflex for my s10 and when I put my case back on the screen procector lifted on every edge!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 13, 2020
Hi Amber,
We're so sorry to hear that this Alpha Flex is having some commitment issues!
This is strange because this screen protector should be compatible with all of your cases. Please feel free to reach out to us at 1-855-688-7269 and we'll dive in with some troubleshooting tips that should get you back on track to seamless screen security!
Best,
OtterBox Customer Service Team
We're so sorry to hear that this Alpha Flex is having some commitment issues!
This is strange because this screen protector should be compatible with all of your cases. Please feel free to reach out to us at 1-855-688-7269 and we'll dive in with some troubleshooting tips that should get you back on track to seamless screen security!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Paul
Verified Purchase:Yes
Unfortunately, I'm really dissapointed with the Alapha Glass. It was really easy to apply, instructions were perfect. Over the past two days the glue has become unstuck around all edges and mainly over the charging port. Plus the camera hole on the cover doesn't fit exactly around the camera lens.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 4, 2020
Hi, Paul!
We're sorry to hear about your disappointment with your Alpha Flex screen protector! It's unusual to hear that it isn't staying adhered to your screen. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement. You can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Alpha Flex screen protector! It's unusual to hear that it isn't staying adhered to your screen. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement. You can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com