Customer reviews from otterbox.com
OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Average customer rating
2.7
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
10
4 Stars
4
3 Stars
7
2 Stars
13
1 Star
13
38%of customers recommend this product.
(
17 out of
45)
Customer Reviews for OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Posted by: 4why
Verified Purchase:Yes
the corner came cracked, possibly due to shipping crushing it, the package came crushed.
The edges wont stay layed down. But ive dropped it a few times already and no damage to the phone only my case and screen protector.
The edges wont stay layed down. But ive dropped it a few times already and no damage to the phone only my case and screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 11, 2020
Hi there!
We're glad to hear that your phone screen is safe, but we're bummed that it was delivered broken! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're glad to hear that your phone screen is safe, but we're bummed that it was delivered broken! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I purchased the flex screen protector, when I realized that most Otterbox covers no longer come with a screen protector. Although, the one that I bought has a nice, leather cover that folds over the screen, I did not want to leave anything to chance. I am happy with the overall protection offered by both products.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KellyL
Verified Purchase:Yes
I bought this to keep a teens phone intact. However, 3 days after installing it, the darn thing is lifting 1/2 way off the screen. I had to totally remove it because she couldn't use the phone like that. Yes I followed the instructions to the T. Step by step.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 7, 2021
Hey, Kelly!
We're sorry to hear that you had troubles with that Alpha Flex! It's odd to hear that this screen protector isn't adhering properly to the screen of that device, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you had troubles with that Alpha Flex! It's odd to hear that this screen protector isn't adhering properly to the screen of that device, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JoeE
Verified Purchase:Yes
I bought this because of online reviews from tech websites,plus the great products I have gotten from otterbox. My original screen protector was not good anymore so I bought this screen protector. I followed the instructions very carefully and the finished product wasn't as great as I expected. The edges and corners have small bubbles, and didn't seal very well along the edges of the screen. This is the second one I have purchased and both did the same thing 1 galaxy s10plus and 1 galaxy s10. I have to keep going over it with the smoothing tool that was provided along with a credit card and still can't get and even seal.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 16, 2021
Hi, Joe!
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear that you had troubles installing your Alpha Flex screen protector! The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: karolid
Verified Purchase:Yes
I bought this for the protection it offered for my phone's screen. It was easy to install. Has worked well to protect the screen. However, does not work with the finger print security on my phone. I have reset the finger print several times without success.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JonW
Verified Purchase:Yes
The screen protector does a great job of protecting the screen. However, it does not allow fingerprint use, and often prohibits other touch actions. Very frustrating. I've had to remove mine. Don't waste your money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 3, 2019
Hi Jon,
We're so sorry this Alpha Flex screen protector didn't work out for you!
We assure you this is anything but normal because we designed this screen protector to maximize all functions of your Samsung device, including the fingerprint scanner. We're bummed you didn't reach out to us as we have some great troubleshooting tips that would've smoothed things right over. If you're willing to give this another chance, we'd love to set up a warranty and send you on your way with some great application tips that should have that fingerprint scanner working perfectly. Simply give us a call at 1-855-688-7269 and we'd love to help!
Kindly,
OtterBox Customer Service Team
We're so sorry this Alpha Flex screen protector didn't work out for you!
We assure you this is anything but normal because we designed this screen protector to maximize all functions of your Samsung device, including the fingerprint scanner. We're bummed you didn't reach out to us as we have some great troubleshooting tips that would've smoothed things right over. If you're willing to give this another chance, we'd love to set up a warranty and send you on your way with some great application tips that should have that fingerprint scanner working perfectly. Simply give us a call at 1-855-688-7269 and we'd love to help!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Amas29
Verified Purchase:Yes
I followed the instructions to a tee, but the edges keep bubbling and trying to peel off, would not recommend this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 11, 2019
Hi Amas29,
We're so sorry your try at this Alpha Flex screen protector didn't go according to plan!
This is strange to hear because the entire surface of this screen protector is an adhesive, so it should fit seamlessly. Not to worry - we have some great troubleshooting tips that should smooth things over. Simply give us a call at 1-855-688-7269 and we'll take it from there. If needed, we can easily set up a warranty.
P.S. If you're still having issues installing it, you can take this Alpha Flex to Best Buy or any phone carrier store and they'll apply it free of charge!
Best,
OtterBox Customer Service Team
We're so sorry your try at this Alpha Flex screen protector didn't go according to plan!
This is strange to hear because the entire surface of this screen protector is an adhesive, so it should fit seamlessly. Not to worry - we have some great troubleshooting tips that should smooth things over. Simply give us a call at 1-855-688-7269 and we'll take it from there. If needed, we can easily set up a warranty.
P.S. If you're still having issues installing it, you can take this Alpha Flex to Best Buy or any phone carrier store and they'll apply it free of charge!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Moreno
Verified Purchase:Yes
First off I am a long time Otter Box customer and have always loved your products. I have installed the Flex Screen Protectors on multiple Samsung phones I have owned and have never had an issue until now. I followed the instructions to the letter but the protector would not adhere to the phone at the very top of the screen. There is about a 1/4 at the top that is raised and will not stick. For know I am using it as some protection is better that none but the front facing camera is useless as the adhesive is picking up lint and dirt around the opening for the camera.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, July 24, 2020
Hi there!
We're sorry to hear about the bubbles on your Alpha Flex! That's certainly unusual. The good news is, we have a great warranty, so we'd be happy to get you a replacement screen protector. You can file that warranty claim here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the bubbles on your Alpha Flex! That's certainly unusual. The good news is, we have a great warranty, so we'd be happy to get you a replacement screen protector. You can file that warranty claim here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com