Customer reviews from otterbox.com
OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Average customer rating
3
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
20
4 Stars
6
3 Stars
11
2 Stars
10
1 Star
18
42%of customers recommend this product.
(
26 out of
62)
Customer Reviews for OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Posted by: M Mc
Verified Purchase:Yes
I bought this for my new S10 plus and I love it as usual. Otterbox gives the best phone in screen protection of any other cover I've used
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Could not apply
on June 12, 2021
Posted by: Ailise
Bought this with purchase of my new phone. I was impressed at first with the box contents and the installation clip to hold your phone and line up the protector. However, the screen protector would not come off of the top film layer when applying. The one we bought for my husband's phone is going back. Waste of money!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 15, 2021
Hi there!
We're sorry to hear about the frustration you experienced with your Alpha Flex installation! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
We're sorry to hear about the frustration you experienced with your Alpha Flex installation! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Does not work
on February 4, 2022
Posted by: Shaffer55
I bought this followed instructions and watched multiple how to example videos. The protector does not adhere to the screen at all in any location.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 7, 2022
Ugh. So frustrating, and we are very sorry that you've had such struggles trying to get that Alpha Flex Screen Protector to stay properly in place. The piece definitely shouldn't be giving you that much trouble, so we're wondering if there is just something wonky going on with your particular unit.
Let's take it from the top with a brand-new warranty replacement that is sure to stay affixed to your S10+ touchscreen going forward. You can set things in motion using the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help smooth things out!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Let's take it from the top with a brand-new warranty replacement that is sure to stay affixed to your S10+ touchscreen going forward. You can set things in motion using the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help smooth things out!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mad531
Verified Purchase:Yes
Not impressed. Difficult to install correctly and 1side always has a bump
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 21, 2019
Hey Mad531,
We so apologize that the Alpha Flex has developed some strange bumps lately! This is definitely strange, but not to worry - our Otter doctors are trained in the field of infectious case diseases, and they'll be glad to help out. Please feel welcome to give them a call at 1-855-688-7269, and they'll find a cure for this cosmetic complication as soon as possible!
Best,
OtterBox Customer Service Team
We so apologize that the Alpha Flex has developed some strange bumps lately! This is definitely strange, but not to worry - our Otter doctors are trained in the field of infectious case diseases, and they'll be glad to help out. Please feel welcome to give them a call at 1-855-688-7269, and they'll find a cure for this cosmetic complication as soon as possible!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Alan91
Verified Purchase:Yes
I could have bought a cheaper version. But the phone shop told me to get this one because it is the only one which will allow the fingerprint sensor to work. It doesn't I've tried everything and all I get is, Press harder, Cover the whole sensor, Fingerprint not recognised! So now i have to use pin code and i hate it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 9, 2019
Hey, Alan!
We're sorry to hear about the frustrations you've been experiencing with your Alpha Flex. That screen protector is compatible with the Ultrasonic Fingerprint Sensor, so it's odd to hear that yours is having some issues. We'd suggest turning off your phone and restarting it, as that can sometimes get issues like this fixed. If that doesn't help, reach out to our CS team in your region here: bit.ly/OBEMEAContact
Best,
OtterBox Customer Service Team
We're sorry to hear about the frustrations you've been experiencing with your Alpha Flex. That screen protector is compatible with the Ultrasonic Fingerprint Sensor, so it's odd to hear that yours is having some issues. We'd suggest turning off your phone and restarting it, as that can sometimes get issues like this fixed. If that doesn't help, reach out to our CS team in your region here: bit.ly/OBEMEAContact
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Knugt
Verified Purchase:Yes
The pack comes with everything you need to apply and it's made very easy to align it up perfectly. However, the fingerprint sensor doesn't work even though its claimed that it does. I've now seen numerous other reviews stating this as well so I don't think this claim stands up. The sensor worked fine before this was applied.
Protection is good and no issues at all with the touch screen.
Protection is good and no issues at all with the touch screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 28, 2019
Hi there!
We're sorry to hear that your Alpha Flex isn't working with that ultrasonic fingerprint sensor! That's certainly odd. Go ahead and give us a ring at 1-855-688-7269, and we'd be more than happy to troubleshoot that for you and get you a replacement screen protector if necessary.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Flex isn't working with that ultrasonic fingerprint sensor! That's certainly odd. Go ahead and give us a ring at 1-855-688-7269, and we'd be more than happy to troubleshoot that for you and get you a replacement screen protector if necessary.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: PoloDee
Verified Purchase:Yes
This protector fits the curved screen well. Works well with my otter box phone case. Otter box does it best.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chief 8601
Verified Purchase:Yes
I ordered the alphaflex about 3 weeks ago it finally arrived yesterday. I installed it per the instructions step by step and it's very difficult to get the bubbles out from under the protector and it does not seal well along the edges.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 21, 2020
Hi there!
We're sorry to hear about your frustration with your Alpha Flex! The good news is, that screen protector is covered under our warranty, so call us at 1-855-688-7269, and we can get you set up with a replacement case and some troubleshooting tips for installation.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Alpha Flex! The good news is, that screen protector is covered under our warranty, so call us at 1-855-688-7269, and we can get you set up with a replacement case and some troubleshooting tips for installation.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com