Customer reviews from otterbox.com
OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Average customer rating
3
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
20
4 Stars
6
3 Stars
11
2 Stars
10
1 Star
18
42%of customers recommend this product.
(
26 out of
62)
Customer Reviews for OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Posted by: Aleah
Verified Purchase:Yes
Application was not as easy as I thought it would be. After following directions precisely, there were still air bubbles everywhere! It took me over two hours to squeegee the excess bubbles out. After I removed all the air bubbles, I put on my new otterbox case. Apparently the two are not compatible with each other because as soon as I locked the outer case in place, it caused the screen protector to bubble AGAIN after the hours of work I put into removing them. These bubbles do not smooth out with the case on. They are permanently at the edge of my screen now. Not just little bubbles, they're about a half inch in size! It seems the case pushes on the screen protector and does not allow it to sit flat. I probably wouldn't mind so much if these two items weren't so expensive. But I paid a lot of money for a good case and a good screen protector. I could not be more disappointed with the quality. Do not buy!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 30, 2020
Hi Aleah,
We're so sorry your first go at this Alpha Flex Screen Protector didn't go as planned. This is strange because this screen protector should be compatible with all of our cases. We'd love to dive in with some troubleshooting tips below which we trust should smooth things over!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry your first go at this Alpha Flex Screen Protector didn't go as planned. This is strange because this screen protector should be compatible with all of our cases. We'd love to dive in with some troubleshooting tips below which we trust should smooth things over!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Otterbox Alpha Flex screen Protector- a criticism
on September 3, 2019
Posted by: SUPERWHITE218
Verified Purchase:Yes
I have had many Otterbox products over several years (mainly Defender cases and screens.
However I am disappointed in the screen I bought to go with the case I bought for my new Samsung S10+.
However I am disappointed in the screen I bought to go with the case I bought for my new Samsung S10+.
I had the screen fitted for me by a local phone shop
because I have had difficulty trying to get a perfect fit in the past.
because I have had difficulty trying to get a perfect fit in the past.
Initially I had no problems, but then the corners (particularly the bottom ones) started to lift off, and won't go down again. It seems the case and the screen aren't correctly matched, especially at the curved edges of the screen. The screen only started to lift when the case was fitted.
Fortunately it doesn't appear to affect the working of the phone, but it has been a disappointment.
I will probably consider an alternative case next time I purchase one
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 4, 2019
Hi there!
We're sorry to hear about the issues that you've run into with your Alpha Flex screen protector! That's definitely unusual. The good news is, we have a stellar warranty, so reach out to our CS team in your region here: bit.ly/OBUKContact
Best,
OtterBox Customer Service Team
We're sorry to hear about the issues that you've run into with your Alpha Flex screen protector! That's definitely unusual. The good news is, we have a stellar warranty, so reach out to our CS team in your region here: bit.ly/OBUKContact
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
(almost) no fingerprint scanner and way too pricey
on May 9, 2019
Posted by: RobertGN
Verified Purchase:Yes
Build quality and protection seems quite OK, but the fingerprint scanner hardly works anymore with this screen protector. I didn't even leave it on for 3 days...
Response from otterbox.comBy OtterBox, Customer Service Team, May 10, 2019
Hey there RobertGN,
We're truly sorry to hear that this OtterBox screen protector is struggling to work seamlessly with your fingerprint scanner! This is certainly bizarre, since that product was engineered and tested to be compatible with all device functions, including the scanner. If you still have the item laying around, our Otter experts would love to take a closer look to investigate the situation, so please don't hesitate to follow the link below and submit a support request. They'll solve this conundrum and get you back on track to premium screen protection as soon as possible!
https://www.otterbox.co.uk/en-gb/support
Best,
OtterBox Customer Service Team
We're truly sorry to hear that this OtterBox screen protector is struggling to work seamlessly with your fingerprint scanner! This is certainly bizarre, since that product was engineered and tested to be compatible with all device functions, including the scanner. If you still have the item laying around, our Otter experts would love to take a closer look to investigate the situation, so please don't hesitate to follow the link below and submit a support request. They'll solve this conundrum and get you back on track to premium screen protection as soon as possible!
https://www.otterbox.co.uk/en-gb/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
The cover is lifting on all sides. Does not work with fingerprint feature. Could not re-register fingerprint through it. I have multiple Otterbox cases all very good. This screen cover does not work as advertised and I could have gotten a subpar cover anywhere else for a lot less money. Will need to try a different option for my Galaxy S10 +.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 23, 2019
Hi Mike,
We're truly sorry to hear that this Alpha Flex is struggling to connect with your Galaxy S10+! This is definitely strange, since that screen protector was specifically designed to allow for full screen functionality, even with the fingerprint feature. We would love to further examine this and troubleshoot the issue, so please don't hesitate to call our friendly Otters at 1-855-688-7269. They're always excited to help out!
Best,
OtterBox Customer Service Team
We're truly sorry to hear that this Alpha Flex is struggling to connect with your Galaxy S10+! This is definitely strange, since that screen protector was specifically designed to allow for full screen functionality, even with the fingerprint feature. We would love to further examine this and troubleshoot the issue, so please don't hesitate to call our friendly Otters at 1-855-688-7269. They're always excited to help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Raad
Verified Purchase:Yes
Bought this a week ago and I replaced it with a different screen protector. The reason being is because the edges started peeling and bubbling after 2 days. The quality of the material felt good but you had to press hard for the finger print to read. I wouldn't purchase another.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 28, 2019
Hey Raad,
We're bummed to hear that this Alpha Flex was struggling to work seamlessly with your Galaxy S10+ display! We don't often see peeling and bubbling with this screen protector, and our friendly Otters would love to give this one more shot with a warranty claim. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll gladly send out a brand-new replacement, along with some installation tips and tricks to ensure perfect alignment going forward!
Best,
OtterBox Customer Service Team
We're bummed to hear that this Alpha Flex was struggling to work seamlessly with your Galaxy S10+ display! We don't often see peeling and bubbling with this screen protector, and our friendly Otters would love to give this one more shot with a warranty claim. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll gladly send out a brand-new replacement, along with some installation tips and tricks to ensure perfect alignment going forward!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MIDTOWN
Verified Purchase:Yes
With the corved glass of S10+, it will not stick. I thought using an Otterbox case with their screen would help, nope!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 5, 2020
Hi there!
We're sorry to hear that your Alpha Flex isn't adhering properly to your phone! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement. You can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Flex isn't adhering properly to your phone! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement. You can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Raymond
Verified Purchase:Yes
I had bought one with my phone case and after a week of having it on my phone it has started to bubble up and I feel I am going to have to peel it back off
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 5, 2020
Hi, Raymond!
We're sorry to hear that your Alpha Flex gave you some installation trouble! That's definitely strange. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Flex gave you some installation trouble! That's definitely strange. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: KarlaV
Verified Purchase:Yes
I made this purchase after ready all the great reviews. I have always used otterbox products and have always been satisfied. However this particular screen protector keeps popping off my phone. :(
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 11, 2020
Hi, Karla!
We're sorry to hear that your Alpha Flex isn't staying on your screen! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Flex isn't staying on your screen! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com