Customer reviews from otterbox.com
OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Average customer rating
3
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
20
4 Stars
6
3 Stars
11
2 Stars
10
1 Star
18
42%of customers recommend this product.
(
26 out of
62)
Customer Reviews for OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Posted by: Jack17
Verified Purchase:Yes
This was my second purchase of this item. So I know how to install it. The first one I purchased only had trouble stinking around the top edge. So I made the mistake of purchasing another one. With this attempted install I get multiple bubbles thru out the screen that are impossible to rub out. Such a waste of time and MONEY. So I thought I'd check out your "Awesome warranty". I can't believe you wanted me to pay for that too. The cost of the warranty is more than what the product is worth.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 20, 2020
Hi, Jack.
We're sorry to hear about the frustrations you've experienced with your Alpha Flex screen protector. That's certainly unusual. Please don't hesitate to reach out to our Customer Service Team about your experience here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about the frustrations you've experienced with your Alpha Flex screen protector. That's certainly unusual. Please don't hesitate to reach out to our Customer Service Team about your experience here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: CrystelHaze
Verified Purchase:Yes
If the screen protector isnt installed perfectly, the otterbox case will pop off screen protector, or cause huge bubbles.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Roadhound4438
Verified Purchase:Yes
Doesn't stick to screen in corners of my phone and on my gf phone the bottom 1/4 won't stay stuck down. This is after following their instructions
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 9, 2021
Thanks for the heads-up on the struggles you and your girlfriend have had with those Alpha Flex Screen Protectors. It's obviously critical that they stay in place, and we're confident that a couple of brand-new warranty replacements will do just that! Feel free to give us a call at 1-855-688-7269 or use the link below to set things in motion, and we'll be glad to help get those in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dan06606
Verified Purchase:Yes
I bought recently. I followed directions exactly. I cleaned screen perfectly. And the cover still bubbled after 1 week.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 23, 2021
You're not wrong to expect a bubble-free experience from the Alpha Flex Screen Protector, and we're very sorry to hear things have not gone as smoothly as we had planned. We'd love a chance to help get things settled down for the long haul with a brand-new warranty replacement, which we trust will give you no such trouble going forward. Feel free to use the link below to set things in motion, or give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: PlanetBob
Verified Purchase:Yes
Bought this shortly after it was available and immediately found that I didn't like it as much as the non-flex screen protectors like those available for the Galaxy S9. Doesn't stick as well as most other protectors I've used and it's application process is less precise so it maybe more difficult for average users. OtterBox does make quality products and as of this post I've never had a major issue with any of their stuff and if you need a Screen Protector for your Galaxy S10 or S10+ then this is a good choice just be careful applying it.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, April 24, 2019
Hi PlanetBob,
We apologize that this Alpha Flex is not entirely what you were looking for to cover your Galaxy S10+! Our playful Otters would love to dive in and help with some troubleshooting tricks, so please feel free to give them a ring at 1-855-688-7269. They'll get things rolling again in no time at all!
Cheers,
OtterBox Customer Service Team
We apologize that this Alpha Flex is not entirely what you were looking for to cover your Galaxy S10+! Our playful Otters would love to dive in and help with some troubleshooting tricks, so please feel free to give them a ring at 1-855-688-7269. They'll get things rolling again in no time at all!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Will
Verified Purchase:Yes
Bubbles under the surface that I can't get out. The more I try the worse it gets. Seems like a waste for the price. Also the finger scanner does not work nearly as well now, even with the sensitivity turned up. Even after setting it up after the protector is on.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 2, 2019
Hey Will,
Sorry to hear that your screen protector is struggling with a few practicality problems! We definitely understand why this might be disheartening, and our playful Otters would love to dive in with some troubleshooting tips. Please don't hesitate to give them a call at 1-855-688-7269, and they'll solve this conundrum in no time at all!
Kindly,
OtterBox Customer Service Team
Sorry to hear that your screen protector is struggling with a few practicality problems! We definitely understand why this might be disheartening, and our playful Otters would love to dive in with some troubleshooting tips. Please don't hesitate to give them a call at 1-855-688-7269, and they'll solve this conundrum in no time at all!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Heliotrope
Verified Purchase:Yes
Had the phone for a week. No complaints about the case. Alpha Flex has proven to not stay adhered to the curved parts of the screen despite my best efforts.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 8, 2020
Hi there!
We're sorry to hear that your Alpha Flex isn't staying adhered to your screen! That's certainly odd. The good news is, we have a pretty great warranty, so we're more than happy to get you a replacement screen protector. Give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Flex isn't staying adhered to your screen! That's certainly odd. The good news is, we have a pretty great warranty, so we're more than happy to get you a replacement screen protector. Give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lisajy
Verified Purchase:Yes
I bought this to go with my otter box defender case. Horrible.... it keeps lifting the screen protector all around the edges. Waste of money. Now I have to buy another one. Ugh!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 10, 2020
Hi there!
We're sorry to hear about your disappointment with your Alpha Flex! It's odd to hear that this screen protector isn't staying adhered to your screen while you're using that Defender Series case. The good news is, we have a stellar warranty, so we're more than happy to get you a replacement. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Alpha Flex! It's odd to hear that this screen protector isn't staying adhered to your screen while you're using that Defender Series case. The good news is, we have a stellar warranty, so we're more than happy to get you a replacement. Give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com