Customer reviews from otterbox.com
OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Average customer rating
3
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
20
4 Stars
6
3 Stars
11
2 Stars
10
1 Star
18
42%of customers recommend this product.
(
26 out of
62)
Customer Reviews for OtterBox - Alpha Flex Series Polyethylene Terephthalate (PET) Screen Protector for Samsung Galaxy S10 - Clear
Customer Rating
4
I like this screen protector but
on March 10, 2022
Posted by: Zerocool
I don't know what happened I followed the directions exactly and still got several bubbles that I can not get out
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Robbyne37
Verified Purchase:Yes
I bought this an it's not the greatest for the galaxy s10+. A has never stuck all the way down And it's hard to read fingerprint.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 6, 2019
Dear Robbyne37,
Sorry to hear that your Alpha Flex hasn't earned first place yet! It sounds like a misalignment issue is holding it back from getting the gold, and our Otter trainers would love to help. Please don't hesitate to give them a call at 1-855-688-7269, and they'll coach this screen protector with a few reliable troubleshooting tricks. We're confident that this Alpha Flex should prove its worth and win the protective race going forward!
Cheers,
OtterBox Customer Service Team
Sorry to hear that your Alpha Flex hasn't earned first place yet! It sounds like a misalignment issue is holding it back from getting the gold, and our Otter trainers would love to help. Please don't hesitate to give them a call at 1-855-688-7269, and they'll coach this screen protector with a few reliable troubleshooting tricks. We're confident that this Alpha Flex should prove its worth and win the protective race going forward!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Erik99
Verified Purchase:Yes
I bought Alphaflex screen protector at the same time as Pursuit S10 Black/clear case. Used together my S10+ definitely feels safe. Screen protector is about 95% stuck to phone with lack of adhesion around front camera. I think I am as good as anyone to install it using the handy wipes and tools supplied. Cannot get fingerprint recognition to work through alphaglass which is quite inconvenient. Case is ok. Good grip. Buttons are very stiff but that should get better over time. If protection is job one then I would recommend but I think that there must be a better choice out there for functional and aesthetic satisfaction.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 11, 2019
Hey, Erik!
We're sorry to hear that you're having trouble with your Alpha Flex! Your fingerprint sensor should be working perfectly with that screen protector, so it sounds like there might be something up with yours. Thankfully, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement. Give us a ring at 1-855-688-7269, and we can get that warranty claim started for you.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having trouble with your Alpha Flex! Your fingerprint sensor should be working perfectly with that screen protector, so it sounds like there might be something up with yours. Thankfully, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement. Give us a ring at 1-855-688-7269, and we can get that warranty claim started for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: slangley70
Verified Purchase:Yes
I purchased this scree protector because I thought it would be better suited to work with the case that I also purchased. On my previous phone I had only the Otter case but could not get the any other screen protector to stick to the glass properly and finally gave up and went without. Needless to say the glass eventually broke and I needed to get a new phone. This protector does not seem to be any better at working with the case than any of the other products I have tried in the past. I followed the instructions exactly but it will still not adhere to the edges or corners, and I have to keep pressing it down. At some point it will get to the point where it does not stay on at all. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 2, 2020
Hi there!
We're sorry to hear that you're not loving your Alpha Flex screen protector! That was designed to work hand in hand with all of our cases for your device, so we're bummed to hear that you're not having any luck with yours. The good news is, we have a stellar warranty, so if you give us a ring at 1-855-688-7269, we'd be more than happy to get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your Alpha Flex screen protector! That was designed to work hand in hand with all of our cases for your device, so we're bummed to hear that you're not having any luck with yours. The good news is, we have a stellar warranty, so if you give us a ring at 1-855-688-7269, we'd be more than happy to get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jono
Verified Purchase:Yes
I followed the easy to follow instructions and still ended up with bubbles on my corners and sides because the it didn't stick as it was meant to, a little disappointed as the price was high for this product
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 20, 2020
Hi there!
We're sorry to see that your Alpha Flex didn't adhere properly to your screen! That's certainly odd. Thankfully, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Give us a ring at 1-855-688-7269, and we can get that claim started, and we can get you set up with some troubleshooting tips for installation.
Best,
OtterBox Customer Service Team
We're sorry to see that your Alpha Flex didn't adhere properly to your screen! That's certainly odd. Thankfully, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Give us a ring at 1-855-688-7269, and we can get that claim started, and we can get you set up with some troubleshooting tips for installation.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: DontBuyThisJunk
Verified Purchase:Yes
It was on there for a few days before I ripped it off the phone and tossed it in the garbage. It's too thick, and cannot remain bubble free.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 11, 2020
Hi there!
We're so sorry this Alpha Flex screen protector didn't work out for you!
We're bummed you didn't reach out to us as we have some great troubleshooting tips that would've smoothed things right over. We'll be sure to get your feedback passed up the ladder. In the meantime, give us a ring at 1-855-688-7269 if you have any other questions or concerns.
Kindly,
OtterBox Customer Service Team
We're so sorry this Alpha Flex screen protector didn't work out for you!
We're bummed you didn't reach out to us as we have some great troubleshooting tips that would've smoothed things right over. We'll be sure to get your feedback passed up the ladder. In the meantime, give us a ring at 1-855-688-7269 if you have any other questions or concerns.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: yugrac
Verified Purchase:Yes
i have had this product for about 3 weeks and it doesn't stick good it is constantly lifting on the edges and i have it in an otterbox which i think makes it worse definitely not worth the 50 bucks
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof , Customer Service Team , April 10, 2020
Hi there!
We're sorry to hear that your Alpha Flex isn't adhering properly! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
LifeProof Customer Service Team
We're sorry to hear that your Alpha Flex isn't adhering properly! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: stephen
Verified Purchase:Yes
Most expensive screen protector I've ever purchased. Fully cleaned and preped the screen, but the top and bottom edges did not adhere to the screen, it left little bubbles that can be wiped out but return almost immediately. Dissapointing
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 11, 2020
Hi, Stephen!
We're sorry to hear that your Alpha Flex didn't adhere properly to your screen! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear that your Alpha Flex didn't adhere properly to your screen! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement screen protector. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com