Customer reviews from hp.com
HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Average customer rating
4.1
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
137
4 Stars
32
3 Stars
14
2 Stars
8
1 Star
26
84%of customers recommend this product.
(
98 out of
117)
Customer Reviews for HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Posted by: KEBD
from Maryland
Verified Purchase:Yes
Not reliable. Scanner is a PROBLEM. Thinking about replacing it.
No, I would not recommend this to a friend.
Features
4
Performance
2
Written by a customer while visiting hp.com
Customer Rating
3
Decent Printer, but Fails to be Consumer or Environmentally Friendly
on January 20, 2023
Posted by: BruceWithToner
Verified Purchase:Yes
This printer works fine for a small office environment. I absolutely despise that it uses a different toner cartridge than the outgoing model (M426) and the model that replaces the M428 will surely use yet another cartridge.
It's a shady business tactic that HP has been enjoying for years.
No, I would not recommend this to a friend.
Value
1
Quality
4
Written by a customer while visiting hp.com
Posted by: Anonymous
from Detroit, MI
Verified Purchase:Yes
I needed a dual tray printer not a tray and a by pass. This can’t do the high demand performance I needed.
No, I would not recommend this to a friend.
Response from hp.comBy Kacper, HP Care, October 26, 2020
Hello there,
I'm very sorry to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, because I cannot exactly pinpoint what the problem is, please don't forget that you are always welcome to contact us for support. We'd be more than happy to help you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
I'm very sorry to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, because I cannot exactly pinpoint what the problem is, please don't forget that you are always welcome to contact us for support. We'd be more than happy to help you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Joe Lo
from wi
Verified Purchase:Yes
Was told by support that the driver does not work well with windows 7. Nice to know before you buy....don't you think?
No, I would not recommend this to a friend.
Features
2
Performance
2
Written by a customer while visiting hp.com
Posted by: Rumbelina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Crashed my small office and corrupted OS in attempts to fix. HP has little support but fancy websites.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Sheilah1234
from Dolton, IL
Verified Purchase:Yes
I bought this fax machine a month ago, when I fax my papers it saids everything was faxed ok. Thinking my papers were successfully sent only to find out from my important businesses that they never received any papers.
No, I would not recommend this to a friend.
Features
3
Performance
1
Written by a customer while visiting hp.com
Customer Rating
1
Without a User Manual, I can't try all features
on August 20, 2020
Posted by: pritammul
from New Jersey
Verified Purchase:Yes
I haven't found any way to download a User Manual. This leads to a lot of problems in using the product..
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: DenBru
from Struthers, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Still learning operation but it does everything I wanted a printer to do.
Features
5
Performance
4
Written by a customer while visiting hp.com