Customer reviews from hp.com
HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Average customer rating
4.1
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
137
4 Stars
32
3 Stars
14
2 Stars
8
1 Star
26
84%of customers recommend this product.
(
98 out of
117)
Customer Reviews for HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Posted by: ME THE COSUMER
from ARIZONA
Verified Purchase:Yes
super hard to get things to scan, and hp will charge you to help you figure it out
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: GRTalley
from Tulsa, OK
Verified Purchase:Yes
Prints very quickly and fast. Ive had several HP all in ones and this one is b y far the fastest
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: KevinWh
from California
Verified Purchase:Yes
Setting up the printer to scan requires install of HP software that is NOT plug and play easy. More trouble than it is worth when spending this kind of money.
Value
3
Quality
3
Written by a customer while visiting hp.com
Posted by: Dalon
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and I'm very happy. Excellent printer with great features.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Liz D
Verified Purchase:Yes
Product was not working out of the box/ Support was AWFUL!
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: blu boy
from la, ca
Verified Purchase:Yes
I thought I ordered a color printer, I did not, turned out to be monochrome and I returned it.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: LMT1
from Macon Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] I previously bought one for home. When my office printer dies, I loved this printer so much, I bought another for the office.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: EvelynH
from Whittier, CA
Verified Purchase:Yes
It's noisy when it begins printing. A little lag time to print after hitting the print button.
Features
3
Performance
3
Response from hp.comBy Kacper, HP Care, April 21, 2020
Hello there,
This is really disappointing to learn that you are not very satisfied with this printer's scanner. I can assure you that we certainly build our printers with the intent of providing a reliable experience for our customers. With that said let me provide you with some help and improve your experience with this device even further.
First of all, when it comes to slow printing, the document listed below will guide you on how to solve that issue:
- Slow Printing Fix: support.hp.com/us-en/19204098/document/c06435028
Furthermore, while your printer is powered up, it makes sure that the nozzles are regularly cleared, which can be a bit noisy, especially if the printer is on a hard surface. One thing to try is placing the printer on a padded surface to muffle the vibrations that occur. If you feel the noise is related to a bigger issue, please contact us for support: support.hp.com/us-en/contact-hp
Last but not least, If all of the above fails, we would be more than happy to help so please feel free to contact us as well.
Kacper
HP Care
hp.com/support
This is really disappointing to learn that you are not very satisfied with this printer's scanner. I can assure you that we certainly build our printers with the intent of providing a reliable experience for our customers. With that said let me provide you with some help and improve your experience with this device even further.
First of all, when it comes to slow printing, the document listed below will guide you on how to solve that issue:
- Slow Printing Fix: support.hp.com/us-en/19204098/document/c06435028
Furthermore, while your printer is powered up, it makes sure that the nozzles are regularly cleared, which can be a bit noisy, especially if the printer is on a hard surface. One thing to try is placing the printer on a padded surface to muffle the vibrations that occur. If you feel the noise is related to a bigger issue, please contact us for support: support.hp.com/us-en/contact-hp
Last but not least, If all of the above fails, we would be more than happy to help so please feel free to contact us as well.
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com