Customer reviews from hp.com
HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Average customer rating
4.1
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
137
4 Stars
32
3 Stars
14
2 Stars
8
1 Star
26
84%of customers recommend this product.
(
98 out of
117)
Customer Reviews for HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Posted by: Claudia24739
from PrincetonWV
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this copier approximately a month ago and very pleased with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Don Costa Mesa
from Costa Mesa, CA
Verified Purchase:Yes
Great office printer for color and black and white, 2 sided is great. Connects fairly simple. Cannot use the web to print with a network connection? Constantly need to walk over to printer to acknowledge what paper I want to print on and which drawer, there is only one drawer.
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Oral Surgery Office
Verified Purchase:Yes
We have been using our new machine for about a month, and couldn't be happier w/ it. It has the capability to copy / scan 2 sides quickly, which we didn't have in our Brother machine prior. Also much quicker, clearer copies.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: khat
Verified Purchase:Yes
Good printer but the scanner is pretty bad, the resolution is not as good, and there is a skew defect but HP says that is normal
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: UnhappyT
from Atlanta, GA
Verified Purchase:Yes
Great print speed and high quality. Solid construction. I love having 2 paper feeds.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: GS Dutchess
Verified Purchase:Yes
Good for quick, 2-sided printing. Can’t get it to scan though. Unlike other printers this one seems to require you to jump through hoops.
Features
2
Performance
2
Response from hp.comBy Kacper, HP Care, November 30, 2021
Hello there,
I want to sincerely apologize for all the problems the printer has been causing with scanning. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give contact us via: support.hp.com/us-en
To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing with scanning. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give contact us via: support.hp.com/us-en
To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: AlexLeif
Verified Purchase:Yes
I am very happy with the M428fdw all-in-one printer. This is the third HP printer I've owned (over 20 years). The printer is durable, reliable and problem-free. I have bought new printers when I have bought new computer equipment.
Written by a customer while visiting hp.com
Posted by: Hibco Plastics
Verified Purchase:Yes
Quality printer, easy setup. Expensive printer cartridges, almost twice as much as my other printer in the shop.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com