Customer reviews from hp.com
HP - LaserJet Pro MFP M428fdn Black-and- All-In-One Laser Printer - White
Average customer rating
4.1
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
39
4 Stars
12
3 Stars
6
2 Stars
4
1 Star
7
83%of customers recommend this product.
(
29 out of
35)
Customer Reviews for HP - LaserJet Pro MFP M428fdn Black-and- All-In-One Laser Printer - White
Posted by: senojkde
from Springfield, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am happy with general functions of the printer, but I cannot the blue tooth working, I've had to hard wire to my main computer and of course cannot print from my other computers. Please send help. Would consider recommending if this were fixed
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Kacper, HP Care, May 25, 2021
Hello there,
I’m sorry to hear that your printer is unable to maintain a reliable wireless connection. Your review is brief, but your frustration is clear – and wholly understandable – so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Furthermore, if the issues persist, I would recommend reaching out to us for support. We'd be more than happy to work through any troubleshooting. You can reach us at: hp.com/contactHP
On a related note, I'd like to mention the fact that HP printers do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
I’m sorry to hear that your printer is unable to maintain a reliable wireless connection. Your review is brief, but your frustration is clear – and wholly understandable – so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Furthermore, if the issues persist, I would recommend reaching out to us for support. We'd be more than happy to work through any troubleshooting. You can reach us at: hp.com/contactHP
On a related note, I'd like to mention the fact that HP printers do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: A1 Mike
from Eau Claire
Verified Purchase:Yes
We replaced an older HP of the similar model to this newer one. It seems cheaper built but seems to work about the same as the old one. Good value.
I would recommend this to a friend!
Features
3
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
this printer is a replacement for my 9 year old pr
on October 2, 2021
Posted by: puteruzr
from Danville, Ohio
Verified Purchase:Yes
I bought this printer to replace a 9-year-old HP printer. This printer is faster and has a larger paper tray. The software setup was an easy download. This printer is an excellent home laser printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Parker2
from Shelbyville, KY 40065
Verified Purchase:Yes
Each copy and each scan has a line on the left side of the first page. We can not get it to go away. It is something within the printer.
No, I would not recommend this to a friend.
Features
5
Performance
3
Response from hp.comBy Kacper, HP Care, November 2, 2021
Hello there,
I'm so sorry to hear that you've had a disappointing experience with the printer's print quality. It's always our intention to provide the best possible quality, so I regret you feel that we didn't deliver here. I can fully understand your disappointment and I'd really like to see how I can help resolve this.
To resolve the poor print quality issue I would recommend making sure that you go through every step in the document listed below before the next time you try to print:
- Poor Print Quality Fix: support.hp.com/us-en/product/hp-laserjet-pro-mfp-m428-m429-f-series/19202524/model/19202498/document/c06305195
Afterwards, I would recommend trying our "Print and Scan Doctor". This is a free tool that is able to diagnose what kind of issue you are dealing with and provide a solution for it. To access this tool use the link below:
- HP Print and Scan Doctor: support.hp.com/us-en/topic/printscandoctor
If the issue persists, please contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Hope this helps!
Kacper
HP Care
hp.com/support
I'm so sorry to hear that you've had a disappointing experience with the printer's print quality. It's always our intention to provide the best possible quality, so I regret you feel that we didn't deliver here. I can fully understand your disappointment and I'd really like to see how I can help resolve this.
To resolve the poor print quality issue I would recommend making sure that you go through every step in the document listed below before the next time you try to print:
- Poor Print Quality Fix: support.hp.com/us-en/product/hp-laserjet-pro-mfp-m428-m429-f-series/19202524/model/19202498/document/c06305195
Afterwards, I would recommend trying our "Print and Scan Doctor". This is a free tool that is able to diagnose what kind of issue you are dealing with and provide a solution for it. To access this tool use the link below:
- HP Print and Scan Doctor: support.hp.com/us-en/topic/printscandoctor
If the issue persists, please contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Hope this helps!
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Compass Technical service
from Texas
Verified Purchase:Yes
We had a previous version of this same printer and it lasted for many years. Liked it so much we replaced it with the updated version of the same printer. Great product for Black and White printing!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: LaredoMan
Verified Purchase:Yes
easy to set up and quality printing - a little pricey at the moment
Written by a customer while visiting hp.com
Posted by: BRojas
from Scottsdale, AZ
Verified Purchase:Yes
The speed and quality are good. The printer cannot print single checks. You will either have to throw them away or order a pack of forms leaders. I strongly suggest ordering the additional paper tray with 500 page capacity.
Written by a customer while visiting hp.com
Posted by: Liberty Tax Service
from Wasilla AK
Verified Purchase:Yes
We use this printer to print and scan between 5 people in the office. We brought a new one because they are great and better than the other printers we have.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (28) ratings-only reviews
Overall Customer Rating
4
Would recommend? Yes
(
2 out of
2)
Features
5
Performance
5