Customer reviews from hp.com
HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Average customer rating
4.1
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
137
4 Stars
32
3 Stars
14
2 Stars
8
1 Star
26
84%of customers recommend this product.
(
98 out of
117)
Customer Reviews for HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Customer Rating
4
Excellent quality print and speedy.
on September 18, 2019
Posted by: bretskii
from Austin, TX
[This review was collected as part of a promotion.] I use this printer in my home office and am impressed with the speed and fine quality of the printing. No more are the days of waiting around the printer for documents. I specifically enjoy the easy-to-use scanning functionality. Easy for me to edit documents, scan and email to the recipient.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Marty S
from Palm Beach County Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fast clear copies, quiet, very fast duplex and double sided printing. Only had it for a short while but so far works great.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: rahb67
from San Rafael CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this printer/scanner. I load documents and use the app to start the scan which brings the pdfs to my computer screen.
I have it in my office and it is quiet and shuts down when not in use.
i wish I had bought this sooner.
I have it in my office and it is quiet and shuts down when not in use.
i wish I had bought this sooner.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Fabulous. Corona Virus.., JUST what I needed!!!
on April 9, 2020
Posted by: maurerm241
from Upstate, New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got a note from the government asking for copies of several documents. BUT, I'm isolating for the Corona Virus so I can't get out. A quick order to HP brought my MF printer. Not only could I scan my documents, I could FAX them directly to where they had to go. A little later, I found I could PRINT from my PHONE!!! WOW!!!
It WAS a little tricky to set up but, once done, it just works and works exceedingly fine.
Thanks!!! Well worth the price!
Thanks!!! Well worth the price!
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Basstax
from Arlington, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very good price for a laser printer and perfect for my printing needs!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jules by the bay
Verified Purchase:Yes
Seems to function well. I’m in tech and the setup was not as easy as it could have been. Apple-like instructions are helpful. Print quality and speed are very good. I have a sister HP printer in the office and just within the last year the overall construction has become cheaper—thinner plastic all around. Seems a lot more delicate.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Crickets Mama
from Colorado
Verified Purchase:Yes
Easy to install! I was printing in minutes!!! My other HP printer had seen better days. Loved the representative I talked with. I had my heart set on another printer. After explaining what I needed, he suggested another model. His explanation was wonderful!!! And, I listened to his suggestions. Now, I couldn't be happier!!! It suits my needs perfectly. It brought me into the 21st Century! Thanks HP for great products and representatives.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mick5932
from Florida
Verified Purchase:Yes
Only prints very light shade of black. Set to max darkness. Did not make any difference. Parts fell out of printer. If replacement toner doesn’t correct; I’ll be returning it to store.one week old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Kacper, HP Care, May 27, 2020
Hello Mick,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com