Customer reviews from hp.com
HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Average customer rating
4.1
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
137
4 Stars
32
3 Stars
14
2 Stars
8
1 Star
26
84%of customers recommend this product.
(
98 out of
117)
Customer Reviews for HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Posted by: 6 Ribs
from Southwest Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] Man, this thing helps me save paper AND lets me do my printing remotely all at the same time. I use it to print on my wireless network from my laptop, my almost smartphone and even my wife's iPad. I'm able to scan documents and email them to my customers in their preferred PDF format. What a Great addition to my homebased business.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: 1776
from Westren NC
Verified Purchase:Yes
It does all that I need, however with a few caveats. Caveat 1. You can only control the scanner function from the printer controls if you are using windows. MAC user as myself must control the printer scanner from the computer, Caveat 2. It will not print double sided with light card stick. Otherwise it is fine.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Anonymous
from Pottstown, PA
Verified Purchase:Yes
Excellent choice. I'm starting my own home based business and with the assistance of HP store I chose the HP MFP M428fdw with an extra paper tray. It was easy to set tray with correct size paper, and set to auto select . This printer is quick, can print double sided, fax, scan, and print quality is perfect.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: DKCPA
from York PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very nice multifunction laser printer, I've had several in my office over the years. Most have been hp and last about 5 years with pretty much use. The only thing I don't like about this printer is the paper handling from the main tray. Things have to be put in upside down and facing away from the printer. This makes printing multiple checks in one batch a pain as you have to put your checks in the tray in reverse order.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Philipe
Verified Purchase:Yes
This product was the worst purchase made. I was unable to print without the system jamming. I use the best quality print paper and I was still unable to print with out jams. After a few hours of trying to resolve the issue. I just called it a day and returned the product. I don't need 24 hrs to decide the product was a "lemon" and replaced the purchase with a better product BROTHER.
Response from hp.comBy Kacper, HP Care, March 1, 2021
Hello there,
I'm sorry you've encountered consistent paper jams with your printer. I can see how that would become frustrating very quickly. Providing a reliable experience is something we pride ourselves on, so let's see whether I can help remedy this with some suggestions.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/product/hp-laserjet-pro-mfp-m428-m429-f-series/19202524/model/19204098/document/c06399269
A few other tips to help ensure effective paper feeding are as follows:
- Make sure to set the paper guides very precisely, giving attention to the paper height guide
- Store and handle paper as detailed in this guide: support.hp.com/us-en/document/c04518237
If you need further assistance, I recommend that you reach out to us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
I'm sorry you've encountered consistent paper jams with your printer. I can see how that would become frustrating very quickly. Providing a reliable experience is something we pride ourselves on, so let's see whether I can help remedy this with some suggestions.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/product/hp-laserjet-pro-mfp-m428-m429-f-series/19202524/model/19204098/document/c06399269
A few other tips to help ensure effective paper feeding are as follows:
- Make sure to set the paper guides very precisely, giving attention to the paper height guide
- Store and handle paper as detailed in this guide: support.hp.com/us-en/document/c04518237
If you need further assistance, I recommend that you reach out to us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: KarlaLB
from AZ
Verified Purchase:Yes
Extremely frustrating to set up. Continue to struggle w/ scan to email disabled. More than frustrating! Does not copy documents correctly. I believe I have a lemon w/o a doubt! Time sucking & costly. Paid networking expert & even he can’t figure it out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Kacper, HP Care, November 2, 2021
Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention that HP printers also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention that HP printers also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: DougCPA
from New Bedford, MA
Verified Purchase:Yes
The printer (HP LaserJet Pro MFP M428fdn) is affordable and has amazing capabilities. The instructions to set up the printer on a local network are not sufficient however. I had to bring in my computer consultant.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
HP LaserJet Pro MFP M428fdw
on August 30, 2019
Posted by: Emily219
[This review was collected as part of a promotion.] I love my HP Laser Jet Pro MFP in my home office. Easy to operate and install. Very quick. Scan, fax and copy. A great fit in my home and it will be replacing my old printer. Nice and small. Recommend this printer.
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com