Customer reviews from hp.com
HP - LaserJet Pro MFP M428fdn Black-and- All-In-One Laser Printer - White
Average customer rating
4.1
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
39
4 Stars
12
3 Stars
6
2 Stars
4
1 Star
7
83%of customers recommend this product.
(
29 out of
35)
Customer Reviews for HP - LaserJet Pro MFP M428fdn Black-and- All-In-One Laser Printer - White
Posted by: 1776
from Westren NC
Verified Purchase:Yes
It does all that I need, however with a few caveats. Caveat 1. You can only control the scanner function from the printer controls if you are using windows. MAC user as myself must control the printer scanner from the computer, Caveat 2. It will not print double sided with light card stick. Otherwise it is fine.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: DKCPA
from York PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very nice multifunction laser printer, I've had several in my office over the years. Most have been hp and last about 5 years with pretty much use. The only thing I don't like about this printer is the paper handling from the main tray. Things have to be put in upside down and facing away from the printer. This makes printing multiple checks in one batch a pain as you have to put your checks in the tray in reverse order.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: DougCPA
from New Bedford, MA
Verified Purchase:Yes
The printer (HP LaserJet Pro MFP M428fdn) is affordable and has amazing capabilities. The instructions to set up the printer on a local network are not sufficient however. I had to bring in my computer consultant.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Posted by: KevinWh
from California
Verified Purchase:Yes
Setting up the printer to scan requires install of HP software that is NOT plug and play easy. More trouble than it is worth when spending this kind of money.
Value
3
Quality
3
Written by a customer while visiting hp.com
Posted by: DelvistaRecall
from Aventura, Florida
Verified Purchase:Yes
I just purchased and installed the printer this week:-(
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Kacper, HP Care, September 9, 2020
Hello there,
I'm incredibly sorry to hear about the paper jamming in your printer. Certainly, I can understand how frustrating it was. This is not an experience we at HP are aiming to provide, so let me try to help you in this situation.
When it comes to the paper jam error, there are few documents that may help to resolve the issue depending on which paper tray you are using. Please go to support.hp.com/us-en/product/hp-laserjet-pro-mfp-m428-m429-f-series/19202524/model/19202498 and then access troubleshooting, jams & feed problems and choose the appropriate document.
If the issue happens to persist, please don't forget that you are always welcome to contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/gb-en/contact-hp
Kacper
HP Care
hp.com/support
I'm incredibly sorry to hear about the paper jamming in your printer. Certainly, I can understand how frustrating it was. This is not an experience we at HP are aiming to provide, so let me try to help you in this situation.
When it comes to the paper jam error, there are few documents that may help to resolve the issue depending on which paper tray you are using. Please go to support.hp.com/us-en/product/hp-laserjet-pro-mfp-m428-m429-f-series/19202524/model/19202498 and then access troubleshooting, jams & feed problems and choose the appropriate document.
If the issue happens to persist, please don't forget that you are always welcome to contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/gb-en/contact-hp
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: DWFullCircle
from NM
Verified Purchase:Yes
This printer/fax/scanner works wonderfully for our small office.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SMCPC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this printer. It is compact yet has great features to make working from home easy.
Written by a customer while visiting hp.com
Posted by: Win Brad
from Colville, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love my new printer. It is fast and can do everything.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com