Customer reviews from hp.com
HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Average customer rating
4.1
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
137
4 Stars
32
3 Stars
14
2 Stars
8
1 Star
26
84%of customers recommend this product.
(
98 out of
117)
Customer Reviews for HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Posted by: Parker2
from Shelbyville, KY 40065
Verified Purchase:Yes
Each copy and each scan has a line on the left side of the first page. We can not get it to go away. It is something within the printer.
No, I would not recommend this to a friend.
Features
5
Performance
3
Response from hp.comBy Kacper, HP Care, November 2, 2021
Hello there,
I'm so sorry to hear that you've had a disappointing experience with the printer's print quality. It's always our intention to provide the best possible quality, so I regret you feel that we didn't deliver here. I can fully understand your disappointment and I'd really like to see how I can help resolve this.
To resolve the poor print quality issue I would recommend making sure that you go through every step in the document listed below before the next time you try to print:
- Poor Print Quality Fix: support.hp.com/us-en/product/hp-laserjet-pro-mfp-m428-m429-f-series/19202524/model/19202498/document/c06305195
Afterwards, I would recommend trying our "Print and Scan Doctor". This is a free tool that is able to diagnose what kind of issue you are dealing with and provide a solution for it. To access this tool use the link below:
- HP Print and Scan Doctor: support.hp.com/us-en/topic/printscandoctor
If the issue persists, please contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Hope this helps!
Kacper
HP Care
hp.com/support
I'm so sorry to hear that you've had a disappointing experience with the printer's print quality. It's always our intention to provide the best possible quality, so I regret you feel that we didn't deliver here. I can fully understand your disappointment and I'd really like to see how I can help resolve this.
To resolve the poor print quality issue I would recommend making sure that you go through every step in the document listed below before the next time you try to print:
- Poor Print Quality Fix: support.hp.com/us-en/product/hp-laserjet-pro-mfp-m428-m429-f-series/19202524/model/19202498/document/c06305195
Afterwards, I would recommend trying our "Print and Scan Doctor". This is a free tool that is able to diagnose what kind of issue you are dealing with and provide a solution for it. To access this tool use the link below:
- HP Print and Scan Doctor: support.hp.com/us-en/topic/printscandoctor
If the issue persists, please contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Hope this helps!
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Compass Technical service
from Texas
Verified Purchase:Yes
We had a previous version of this same printer and it lasted for many years. Liked it so much we replaced it with the updated version of the same printer. Great product for Black and White printing!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: PattiS
from New Mexico
Verified Purchase:Yes
I am having some issues with the printer freezing up on me sometimes.
Written by a customer while visiting hp.com
Posted by: Hellos
from Florida
Verified Purchase:Yes
Printer works good, but i am not able to everything i need
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com
Customer Rating
5
Very happy with this printer for our small office.
on March 19, 2022
Posted by: R A from PA
Verified Purchase:Yes
It works great. We added the optional paper tray. Highly recommend.
Written by a customer while visiting hp.com
Posted by: LaredoMan
Verified Purchase:Yes
easy to set up and quality printing - a little pricey at the moment
Written by a customer while visiting hp.com
Posted by: BRojas
from Scottsdale, AZ
Verified Purchase:Yes
The speed and quality are good. The printer cannot print single checks. You will either have to throw them away or order a pack of forms leaders. I strongly suggest ordering the additional paper tray with 500 page capacity.
Written by a customer while visiting hp.com
Posted by: mhough6229
from Chattanooga, TN
Verified Purchase:Yes
We have been using this device for a while. The refurbished works just like new. Happy with our purchase.
Value
5
Quality
5
Written by a customer while visiting hp.com