Customer reviews from hp.com
HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Average customer rating
4.1
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
137
4 Stars
32
3 Stars
14
2 Stars
8
1 Star
26
84%of customers recommend this product.
(
98 out of
117)
Customer Reviews for HP - LaserJet Pro MFP M428fdn Black-and-White All-In-One Laser Printer - White
Posted by: Old grouch in SLO
Verified Purchase:Yes
Didn't realize that this was a black only printer.
Features
3
Performance
4
Written by a customer while visiting hp.com
Customer Rating
4
Good Laserjet qualtiy, software a little shaky
on November 24, 2020
Posted by: tlatimer36
from Lansing, MIchigan
Verified Purchase:Yes
Usual good Laserjet quality but must use wireless setup or problematic to get set up
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: qsenushka
from Atlanta GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the printer, it's pretty fast and efficient albeit a bit too heavy. But hey, it works!
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: DenBru
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have only had tis printer two weeks and it is performing very well. I needed to upgrade to a wireless printer so i can print from my phone or anywhere in the house. I use everything but the fax as I have not set it up yet.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: JAG Pro Services
from Alliance, NE
Verified Purchase:Yes
[This review was collected as part of a promotion.] It sqeaks, and the copies are crooked. Same problems as the 426!
Response from hp.comBy Kacper, HP Care, March 4, 2021
Hello there,
I'm genuinely sorry for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
I'm genuinely sorry for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: JIA Insurance agent
from Aurora Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love every about the printer and it was easy to set up
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: PVanecek
Verified Purchase:Yes
[This review was collected as part of a promotion.] nice print, but sometimes there are blank spots in print
Features
4
Performance
3
Written by a customer while visiting hp.com
Posted by: kendramc
from michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] reliable and easy to use. does what it should. a good printer for the price
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com