Customer reviews from Garmin
Garmin - vvoactive 3 Smartwatch 43.1mm Granite Blue - Granite Blue with Granite Blue Silicone Band - (2017)
Average customer rating
3.7
(333 Reviews)
Rating breakdown 333 reviews
5 Stars
117
4 Stars
98
3 Stars
47
2 Stars
29
1 Star
42
Customer Reviews for Garmin - vvoactive 3 Smartwatch 43.1mm Granite Blue - Granite Blue with Granite Blue Silicone Band - (2017)
Customer Rating
1
Won’t play music and often has issues, very disapp
on August 9, 2020
Posted by: JoG77
Lots of issues but most recently it won’t play music which is one of the main reasons for purchasing it. Long runs are now music less. Not worth the hype.
Response from GarminBy Cecil with Garmin, Fitness, August 25, 2020
We are sorry to hear that you have had issues like this, we would encourage you to reach out to are team at support.garmin.com and from this page you can also find update information on the device and also a way to reach out to our team for assistance as well so we can get more details on what you are experiencing. Thank you for submitting a review.
Written by a customer while visiting Garmin
Customer Rating
1
Vivoactive 3 Music
on August 28, 2020
Posted by: Unhappy!
Piece of crap! Sent me a Refurbished watch. Worse than the first one I purchased.
Response from GarminBy Cecil with Garmin, Fitness, September 4, 2020
We are sorry to hear about your experience, we would ask that you reach out to our team so that we can get the details from you and work on a solution. Please reach out to our team at support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
2
Broke after 14 months
on September 28, 2020
Posted by: Tim11
I was very excited for my first Garmin watch. I received it July 2019. The music feature was a little clunky, but eventually I got it to work. By the summer of 2020, the battery stopped holding its charge for more than 12 hours. And by September 2020 the watch wouldn't turn on at all.
Response from GarminBy Cecil with Garmin.com, Fitness, October 1, 2020
Tim we are sorry to hear about the issues that you are having and we would encourage you to reach out to our team for assistance, the device may be our of warranty but we can assist you. Please reach out to us at support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
1
Horrifyingly complicated, won't work after weeks t
on December 15, 2020
Posted by: Kackie27
Bought 3 weeks ago, still can't get it to connect to the wifi or reliably connect to the phone or headphones. Brought it back to return it and was convinced it would work if only we just used Spotify. Nope, that didn't help. Too many apps and devices are required - 3 different garmin apps, one of which doesn't work on phones so you have to use your computer, plus the headphone software. Am returning it now for good.
Response from GarminBy Cecil with Garmin, Fitness, December 30, 2020
We are sorry to hear about the experience that you have had, we realize that you may have returned the device at this point, but for future reference and for other customers we would encourage you to use our support site at support.garmin.com for assistance as well as a way to reach out to our Fitness team for further assistance with the device. Thank you for posting a review.
Cecil with Garmin
support.garmin.com
Cecil with Garmin
support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
5
Replacement
on December 17, 2020
Posted by: Sue75
Garmin replace my 2 year old watch. Only took 5 days. Excellent excellent customer service!
Written by a customer while visiting Garmin
Customer Rating
1
Disappointed - now useless
on April 21, 2021
Posted by: Cancan
Since it will not charge anymore it is useless. Have tried everything found on internet and nothing helps.
Response from GarminBy Cecil with Garmin, Fitness, April 30, 2021
We are sorry to hear about the issues that you are having, please reach out to our support team for assistance so we can assist you and get this issue taken care of for you.
Our team can be reached at support.garmin.com
Our team can be reached at support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
5
Best Product Guarantee!
on January 7, 2022
Posted by: Mark Tams
So i have been a garmin user since the vivoactive HR came out. Upgraded to a vivoactive 3 muwic last year. Last December 24, I encountered a problem with my watch and the touchscreen, so I promptly reported it to Garmin's customer care team. They just asked details,videos and photos of the concern and processed an exchange within the same day with no questions asked!! After a few weeks of waiting, given it was a holiday, I receive a replacement free of charge!! Amazing customer service! It goes to show how they value you as a customer who believes in their product. I will be a garmin user for life and will continue to recommend this brand to all my friends.. Keep up the good work! Kudos to Mitch and the rest of the team for facilitating this..
Written by a customer while visiting Garmin
Customer Rating
4
on February 15, 2021
Posted by: Felix D
Bon produit pour le prix, bon pour la course et le sport en général!
Written by a customer while visiting Garmin