Customer reviews from 3m.com
3M - WorkTunes Connect Wireless Hearing Protector with Bluetooth Technology - Black/Yellow
Average customer rating
3.3
(472 Reviews)
Rating breakdown 472 reviews
5 Stars
163
4 Stars
73
3 Stars
56
2 Stars
83
1 Star
97
60%of customers recommend this product.
(
237 out of
397)
Customer Reviews for 3M - WorkTunes Connect Wireless Hearing Protector with Bluetooth Technology - Black/Yellow
Customer Rating
3
Nice headset, until you can't charge anymore.
on December 1, 2021
Posted by: Zimzorz
from Nova Scotia
Very nice sounding headset and very easy to use. It would be nice if the volume got a little louder as well. I thought the quality was great until charging port pushed into the plastic housing and it is now impossible to charge. I am sure there is an easy way to fix it, but I cant figure out how to get it apart. From what I read, It is common problem. Hopefully 3M fixes this problem on future models.
I would recommend this to a friend!
Response from 3m.comBy PACE Social Care, December 3, 2021
Hello, thank you for taking the time to leave your review. We are sorry to hear of the trouble. We do not expect the product to be as described. Please connect with our team at 1-800-364-3577 Mo-Fri 8am-4:30pm CT and provide case #28780687. Thanks again, and we look forward to your call.
Written by a customer while visiting 3m.com
Customer Rating
2
Wiring flaw going into ear muff
on December 13, 2021
Posted by: Martin C
from Richmond Hill, GA
These are actually a great product when they work well, but this is the 2nd pair that I have gotten that developed this problem. The wiring at the grommet that goes into the left side ear muff is extremely weak and will start to break with normal wear. The wiring just bends at that point and will just one day stay become intermittent and then finally just fail. I called customer service August 24th 2021 (Case # 26193720) and was sent a new pair. This pair is now the ones that are failing. I have also noticed that my batter when fully charged will only identify as being at medium charge.
I would recommend this to a friend!
Response from 3m.comBy PACE Social Care, December 14, 2021
Hello, thank you for taking the time to leave your review. We are sorry to hear of the trouble. We do not expect the product to be as described. Please connect with our team at 1-800-537-2191 Mo-Fri 8am-4:30pm CT and provide case #29015987. Thanks again, and we look forward to your call.
Written by a customer while visiting 3m.com
Customer Rating
1
Loved them! No longer hold charge
on January 6, 2022
Posted by: bsmith
from Pittsburgh, PA
Loved them. Second set. Only charge when completely dead. One year on this pair now do not hold charge. Same thing happened to first pair.
No, I would not recommend this to a friend.
Response from 3m.comBy PACE Social Care, January 7, 2022
Hello, thank you for taking the time to leave your review. We are sorry to hear of the trouble. We do not expect the product to be as described. Please connect with our team at 1-800-537-2191 Mo-Fri 8am-4:30pm CT and provide case #29691795. Thanks again, and we look forward to your call.
Written by a customer while visiting 3m.com
Customer Rating
2
Great until they're not
on February 10, 2022
Posted by: The Dan
from Winnipeg, MB Canada
Like other reviews, mine had the wires fray at the ear cups. I've had for 14 months, so now they're out of warranty of course. They were also a gift so I definitely don't have the receipt anyway. A problem as common as this should be fixed/replaced without a receipt and regardless of the length of time owned. I didn't read all the reviews but the ones I did read all frayed between 12 and 18 months. So, out of the warranty period anyway.
I did love these. They worked and sounded great. But if I'm going to have to be buying a new pair every 14 months, I think I'll just grab another brand that may last longer.
I did love these. They worked and sounded great. But if I'm going to have to be buying a new pair every 14 months, I think I'll just grab another brand that may last longer.
No, I would not recommend this to a friend.
Response from 3m.comBy PACE Social Care, February 10, 2022
Hello, thank you for taking the time to leave your review. We are sorry to hear of the trouble. We do not expect the product to behave as described. Please connect with our 3M Canada Team at 1-800-364-3577 Monday - Friday 8:00 am - 5:00 pm EST. Thanks again, we look forward to your call.
Written by a customer while visiting 3m.com
Customer Rating
2
The inside charger connection will break
on September 16, 2022
Posted by: Richardm
from Lagrange Georgia
Great product…but my last 2 have broken inside where the charger connects allowing it not to be charged
Response from 3m.comBy PACE Social Care, September 21, 2022
Thank you for your review! We are sorry to hear of your trouble. We'd like to get more information about your experience. Please contact our team at 1-800-537-2191 Mon-Fri 8am-4:30pm CT and reference your case# 35620043.
Written by a customer while visiting 3m.com
Customer Rating
1
Don’t last long.
on October 21, 2022
Posted by: Chautauqua
from Norman, OK
This is my second pair to fail in the same spot. The wiring is prone to failure. They are great until the brittle/cheap wires break. Then you’re stuck with heavy ear muffs. I hope they improve the design and quality of the components.
No, I would not recommend this to a friend.
Response from 3m.comBy PACE Social Care, October 26, 2022
We are sorry to hear of your trouble. We'd like to get more information about your experience. Please contact our team at 1-800-537-2191 Mo-Fri 8am-4:30pm CT and reference your case# 36403721.
Written by a customer while visiting 3m.com
Customer Rating
1
Lasted only one year
on November 3, 2022
Posted by: Camping Dave
from Chicago
During the 2nd year of use, when charging with the correct recommended rechargeable battery installed, the LED light doesn't light.
There is nothing wrong with the cables, and I've tried many different ones that fit. At this price I was expecting at least 10 years of good service, I only got one year and now I'm stuck with an expensive rechargeable battery that I have no other use for.
Response from 3m.comBy PACE Social Care, November 4, 2022
We are sorry to hear of your trouble. This unit doesn't have a separate rechargeable battery. We'd like to get more information about your experience so we can see how we can best assist you. Please contact our team at 1-800-537-2191 Mo-Fri 8am-4:30pm CT and reference your case# 36577977.
Written by a customer while visiting 3m.com
Customer Rating
2
Not enough protection for my hearing
on November 5, 2022
Posted by: jlmarvin
from Michigan
I like these for not so loud woodworking environments, but when I mow or use a router they do not provide me with nearly enough noise protection. When mowing they produce a horrible low frequency pressure and even with the volume all the way up you can barely hear any audible sound from my Bluetooth device. The comfort level is pretty good, compared to most hearing protection. But I do not feel that I am getting enough protection so I will probably end up returning. This was the highest rating available for dB selection at our Menards, so maybe I will have to look online for a better dB rating.
No, I would not recommend this to a friend.
Response from 3m.comBy PACE Social Care, November 9, 2022
Thank you for leaving your review. We are sorry to hear this and are happy that you are returning the product. We would not have expected the product to be as described. If you need any further assistance, please connect with us directly at 1-800-537-2191 Mo-Fri 8am-4:30pm CT and reference your case# 36699177.
Written by a customer while visiting 3m.com