Customer reviews from gracobaby.com
Graco - SnugRide SnugLock 35 LX Car Seat
Average customer rating
4.8
(6,972 Reviews)
Rating breakdown 6,972 reviews
5 Stars
5,935
4 Stars
890
3 Stars
82
2 Stars
33
1 Star
32
99%of customers recommend this product.
(
6,399 out of
6,494)
Customer Reviews for Graco - SnugRide SnugLock 35 LX Car Seat
Customer Rating
1
Not happy with this seat
on August 17, 2022
Posted by: Shark girl
from Sint maarten
This seat is not for newborns, no head support, it is too big. Even now my baby is 2 months, she just don't fit in it, still no headsupport and she is way to upright instead of laying in the seat. The baby is basically flying in the seat. I would never recommend this seat. The only thing what works well is the click in system for in the car.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, August 19, 2022
Thank you for your review of the SnugRide SnugFit 35 Infant Car Seat. We do apologize for the experience you are having with the adjustments. A member of Consumer services will be reaching to further assist.
Written by a customer while visiting gracobaby.com
Posted by: Jackson101
Verified Purchase:Yes
The car seat is Lightweight and base is easy to install. I love how easy it is to take car seat in and out of the car thanks to the base click technically. This is our second Graco snugride snuglock 35 car seat because we loved our first one so much.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Don’t waste your $$
on October 11, 2022
Posted by: Kaitlyn123
The safety surround really prevents the straps from being able to be at or below baby’s shoulders for proper fit. Doesn’t seem The most comfortable; baby is kind of crammed in under the surround. The safety surround is quite large so I see there being more issues as he grows. We were drawn to the protection the safety surround would provide but only feel it has made the seat unsafe.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services , March 7, 2023
We appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of your feedback and insight, thank you for your time!
Written by a customer while visiting gracobaby.com
Customer Rating
3
Seat warming labels retains heat
on August 5, 2023
Posted by: Kay92
from Wisconsin
I like many features of this car seat. The single button handle release being the main one. But my baby is five weeks old and we have used the seat a handful of times. It doesn’t take very long for the seat padding to get hot and then I have to stop and take her out to cool off. I know I generally car seat padding gets warm but the placement of the warning labels is completely illogical. Because they aren’t fabric labels they get hot quickly and don’t promote air flow or heat distribution. Going to try adding a cloth seat cover or cooling pad.
Response from gracobaby.comBy Graco Consumer Care, August 7, 2023
Thank you for reaching out to Graco Consumer Care! Some troubleshooting steps to assist in this can be placing a thin white/light colored towel over the car seat when it is not in use. This will also help keep the seat fabric cool during the summer months, especially if the car seat sits in direct sunlight. I hope that this helps!
Written by a customer while visiting gracobaby.com
Customer Rating
2
Not washer safe.
on November 30, 2023
Posted by: Jade7
We bought this car seat in 2021, we just had our baby in Feb. 2023 and I’ve had to machine wash it a handful of times. And the fabric right about the chest straps completely ripped and there’s not replacement for it. I would opt for a different car seat. Especially if you wash things.. for the price and considering there’s no replacement it’s not worth the money.
Response from gracobaby.comBy Graco Consumer Services, December 1, 2023
Thank you for your feedback! We’re so sorry to hear of the trouble you’re having with your SnugRide SnugLock 35 Infant Car Seat and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Broke after 18 months
on June 9, 2025
Posted by: jcrocket
Ours got stuck in the base after 18 months. Baby is 23 lbs and still needs a rear facing seat. DON'T BUY THIS UNLESS YOU WANT TO BUY A SECOND SEAT.
Response from gracobaby.comBy Customer Care, June 9, 2025
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
Written by a customer while visiting gracobaby.com
Posted by: Aliyah
Verified Purchase:Yes
[This review was collected as part of a promotion.] A bit disappointed by the functionality of this product, but it is fine overall. The canopy is a pain and seems like it doesn’t fit properly. We’ve also struggled with getting our newborn to fit in the seat properly. The shoulder straps slide off even when tight unless we have the pads on, and it seems to be inconsistently tight or loose in different areas. His head constantly falls to the side too.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Customer Care, October 14, 2025
Hello, thank you for your feedback on our SnugRide SnugFit infant car seat and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us
Thank you!
Graco Team
Thank you!
Graco Team
Written by a customer while visiting gracobaby.com
Posted by: Matt Mo
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] It clicks in so easily, we thought we made a mistake. But no, it is very firmly secure, and is even easier to use. Nevertheless, I would strongly suggest going to the local police/fire station to ensure it is installed correctly.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com