Customer reviews from gracobaby.com
Graco - Sense2Soothe Swing with Cry Detection Technology - Sailor
Average customer rating
4
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
104
4 Stars
33
3 Stars
8
2 Stars
11
1 Star
23
75%of customers recommend this product.
(
93 out of
124)
Customer Reviews for Graco - Sense2Soothe Swing with Cry Detection Technology - Sailor
Customer Rating
4
Solid baby swing with lots of great features.
on August 26, 2018
Posted by: missjernigan
When my little boy was born four weeks ago, it wasn’t my second child, so I knew that having products around the house that serve multiple purposes is important for time and space saving. Overall the Graco Sense2Soothe swing is really great. The seat feels soft and seems comfortable for my one month old and it even has a very nice modern look to it. I like the ideas behind this swing, the cry detection is a cool concept and it did work. My baby would cry and it would quickly turn green and respond to his cries. My baby in particular did not exactly respond by being soothed quickly from the changes, but it was nice knowing that it was trying different methods to sooth him while I would be on my way from another room to respond to the crying baby. I thought that the control settings were fairly easy to understand after I looked through the manual. I like that the swing can be detached and become a rocker. It was fairly easy to remove and reset back into the base. It would have been been a little nicer if the rocker was a bit lighter but I was still able to move it from one room to another. I did need to bend down to look and make sure I had reattached it properly. I liked that the music options on the swing were not annoying when played for longer periods of time and I also appreciated that the sounds were never really that loud even when the volume was turned all the way up. One added bonus I found about this swing was that the location and size of the controls allowed me to easily change the settings or turn it on and off without having to bend down. Instead I was often able to just use my foot. Usually when I needed to turn on/off the swing I would have my hands full of stuff or with my baby. I liked that I could do this in a hands free way. A funny pro, but still it was great! The swing looks like it might be overly big and take up a lot of space but actually when I had it in position in my house it was easily tucked out of the way and didn’t take up that much space. I also appreciated that it didn’t have legs that stick out which can be tripping hazards, which has been a problem for me with other swings in the past. On the whole I think this is a great swing that has lots of great customizable features. If you only want to buy one swing/rocker this one would be a really great option.
Thanks to the weeSpring Parent Panel for providing me with this product
Written by a customer while visiting gracobaby.com
Customer Rating
3
Feature Rich But Fell Short of Expectations
on August 27, 2018
Posted by: CPryce
Thank you to weeSpring Parent Panel for providing me with the Graco Sense2Soothe Swing. I had high hopes for this swing and it ultimately fell short of my expectations. Overall, the swing doesn’t look sleek (plain looking plastic base) and is very clunky feeling. The motor is loud compared to the swing we had with our first baby and when it cycles through various motions, the movement is not smooth and can be jarring to baby. When we would manually switch to different motions, the swing took a long time to even move if it did at all. This was frustrating when we had a crying baby and the swing didn’t swing (she is well under the weight limit of 25lbs in swing mode and 18lbs in rocker mode). I’m hoping we didn’t receive a defective swing because it would have been nice to hit the heart button for our favorite saved setting and know our baby would be soothed. We did not use the rocker mode often since it wasn’t always easy to remove.
The swing was easy to assemble and use right out of the box and didn’t take up valuable floor space. I did really like that there are many options for customizing motion, vibration, swing/recline position, music, music volume and speed. What sets this swing apart from others is the Cry Detection technology, which did a decent job at detecting cries (as indicated by the baby button turning green from blue) and responding quickly. A couple times, it did change positions when baby was sound asleep and woke her up which was annoying. When the swing did swing, our baby was soothed and looked comfortable asleep. The fabric is soft and the seat is deep though the harness strap, specifically the bottom one could be a bit longer. I really liked that it has an AC adapter so that we didn’t need to buy a ridiculous number of batteries. My favorite feature would have to be the music. It was not annoying as with many other baby products and the lowest volume was actually not loud which I really appreciated. The mobile is a nice feature, though nothing too exciting and it does swivel so that I could easily put baby in and take her out. The Graco Sense2Soothe swing is a great concept with the Cry Detection and the ability to customize the motion is great, but I wish the motor wasn’t as loud, the motions less jerky, and the control panel a bit sleeker.
Written by a customer while visiting gracobaby.com
Customer Rating
4
Great swing/rocker combo
on October 18, 2018
Posted by: Aleta W
Graco Sense2Soothe Swing
We received this product as part of the Weespring Parent Panel. Our review is our honest opinion and we were not coerced into a positive review as a result of receiving this product.
First of all, what a neat idea to have a baby swing that converts into a rocker. We kept our swing in the living room as this room is connected to our dining area in our split level house and was most accessible to where we were with our toddler playing. I could not easily remove the seat to transition to a rocker, but this is something I will look into doing more often as I have a toddler as well that needs to be in different areas of our home.
We loved the idea of having a swing that could respond to our baby crying, changing modes until baby calmed down, however we felt that it didn't kick in until he was really screaming which was difficult to listen to while we"waited" for the cry mode to kick in. The changing motions also was not very smooth and seemed to make our baby cry harder as the swing figured out the "correct" setting to soothe our baby.
We liked trying all of the different settings and sounds. Our son preferred the 3rd setting that rocked gently, as this helped him sleep the best. The highest speed setting was too fast for him and made him spit up a few times as we were trying different modes out.
The 5-point harness fit our son well and seemed comfortable. The material is easy to clean and/or wipe down as needed for spit up messes. Swing appears comfortable for our little one and we look forward to using it to help manage our daily routine with our one month old and 22 month old.
Thanks to the Weespring Parent Panel for providing us the opportunity to trial the Graco Sense2Soothe Swing
Written by a customer while visiting gracobaby.com
Posted by: Mkrspeer
Verified Purchase:Yes
This swing is beautiful but doesn't soothe my infant as well as other swings do. I'm not sure if it's personal preference or a design flaw. We also cannot use the cry detection because it changes the swing everytime my toddler is playing loudly.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco , Consumer Service, March 31, 2020
We appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of your feedback and insight. If we can be of any assistance please reach out to us M-F 8am-5pm EST at 800-345-4109. Thank you for your time!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Jerky Shaking Movement
on August 21, 2020
Posted by: B_Lub
from PA
The movements are not fluid. It is very jerky. You can see the swing shake as it goes through the movement. My son hates it and wouldn't sit in it for more than 5 minutes without throwing a fit. After 4 weeks, I gave up and bought a regular swing and it's been a huge success.
This is a big pricetag for such a poorly engineered and cheaply made product. There are many better products on the market. I would pass on this and get something that moves with a fluid movement so your child is rocked to sleep and isn't shaken awake like this will do.
This is a big pricetag for such a poorly engineered and cheaply made product. There are many better products on the market. I would pass on this and get something that moves with a fluid movement so your child is rocked to sleep and isn't shaken awake like this will do.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, August 27, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with the Sense2Soothe Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Amazing Swing!!!
on December 1, 2020
Posted by: Britt88
from Wooster, Ohio
This is an amazing swing! My daughter LOVES it! Where was this 3 kids ago! I love the cry technology. my daughter grunts a lot before she starts actually crying so it doesn't pick up on her crying until she's super mad and it wont soothe her because she's grunted herself awake at this point. ha ha! but it does soothe her very well if she is awake when she goes into it rather than waking up in it.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
4
Love this swing, but vibrate stopped working
on March 2, 2021
Posted by: Erin25061
from Ohio
Initially we absolutely loved this swing and it was a life saver. My son loves the vibrate function on his bouncer, but we were going through batteries like crazy. It was amazing to find something that plugs in and has vibrate. It’s also really nice that the swing is compact and doesn’t take up a ton of room. Unfortunately the vibrate function stopped working about a month or so in. We still use it as a swing, but are pretty disappointed about the vibrate as that was the main reason we bought it.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Broke
on March 10, 2021
Posted by: Cyn71
I bought this 4 months ago and the motor has stopped working. The swing won’t move at all , I’m very disappointed because I was excited about this swing.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services , June 17, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com