Customer reviews from gracobaby.com
Graco - Sense2Soothe Swing with Cry Detection Technology - Sailor
Average customer rating
4
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
104
4 Stars
33
3 Stars
8
2 Stars
11
1 Star
23
75%of customers recommend this product.
(
93 out of
124)
Customer Reviews for Graco - Sense2Soothe Swing with Cry Detection Technology - Sailor
Customer Rating
5
My baby loves it
on May 22, 2021
Posted by: Paty97
from Texas
My baby girl would cry everywhere else and on this she sleeps for so long and does not cry at all I like that it has different motions
Written by a customer while visiting gracobaby.com
Customer Rating
3
Annoyed
on July 16, 2021
Posted by: Tk1437
from Brick, nj
My boyfriend bought this for our son he isn’t even 2 months and the vibration stopped working a couple weeks ago. I love this product but that fact that I haven’t had this product that long a the vibration doesn’t work sucks
I would recommend this to a friend!
Response from gracobaby.comBy Graco, Consumer Services, July 19, 2021
Thank you for your feedback! We’re sorry for the inconvenience you have experienced. A member of our Consumer Care Team will reach out to you shortly.
Written by a customer while visiting gracobaby.com
Customer Rating
4
Love it!
on September 24, 2021
Posted by: FTboyM
from Illinois
I got this for my son when he was 4 weeks old, and he LOVES it!!! It has good options for movement, sound, and the vibration is the best part. He’s a gassy baby, so the combo of swing and vibration puts him right to sleep. I also love that the seat is detachable, and is safe to carrier him in, unlike other bouncer type products. The only reason I gave it 4 stars instead of 5, is because the shoulder straps were not long enough to fit my son. He was 12lbs at a month old, and they did not fit. So my suggestion is either get rid of the shoulder straps and improve the waist straps, or make the shoulder straps longer.
As for the cry detection, the only time it’s gone off so far is when I was running the vacuum, so I’m not sure if his crying set it off, or the noise of the vacuum did.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Super disappointed!
on October 13, 2021
Posted by: Braxel719
from Shelby, OH
As much as this thing costs you would think it would be better quality. After a month we started having issues, it became louder than it already was, a month and a half in, the vibration just grinds and growls and doesn't do anything, and 2 months in now, the swing wont start rocking unless you pick the whole thing up several times, as if something isnt lined up anymore. Just very unsatisfied with this swing in specific. Love almost everything else from Graco, but would not recommend this swing.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, October 19, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Works great
on October 29, 2021
Posted by: Kt182021
from Kansas City, MO
Length of ownership:1 year or longer
I’ve had this for about two years now, and have used it for two of my three kids. Love it so much, but did come across getting a purple light on the sensor? I can’t find anything anywhere about a purple light so I’m not sure what this means.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
2
Great idea, doesn't work the best
on January 31, 2022
Posted by: Mamamady22
My parents got this swing for my baby shower, it is super easy to put together. I love that you can put the seat any direction you like. I also like how deep the seat is, my newborn does not slide around at all, however he has only been home for 2 weeks and doesn't like the swings yet so we have just been using the vibration on low. It started out great and he loved it, but now even on low the vibration is super loud. I can't even hear my son breathing when it is on. The vibration has gotten louder in these 2 weeks and he likes it to stay on when he is in it so with it running while he is in it, it has started to make different noises than the vibration and it sounds like it is going to go out.
The cry detection is a great idea, if it worked right. It has never worked when he actually cried, but when I take him out of the swing and he cries it will turn on. Also he was in it last night with just the vibration on when all of a sudden the swing and music and vibration all turned on full blast and scared him awake since he is not a fan of the swing yet.
Over all, my parents and I thought this would be a great swing but it turns out the product it's self is not the best. It is made well but the technology is a little messed up.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, February 10, 2022
Thank you for your review of the Sense2Soothe Swing with Cry Detection Technology. We apologize for the experience and a member of our Consumer Care Team has reached out to you to help with the inquiry.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Wont swing!
on February 2, 2022
Posted by: Best swing of its kind
from Massachusetts
Length of ownership:1 year or longer
The swing doesnt make a sound or move. It just blinks. Do i have to open it to help calibrate.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
2
Loved it but it isn’t working anymore!
on February 22, 2022
Posted by: MCasey
from Maine
The motor and the base no longer rocks back and forth :( needs a warranty for these kinds of things
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, February 23, 2022
Thank you for your review of the Sense2Soothe Swing with Cry Detection Technology. We do apologize for the issues with the motor. A member of our Consumer Care Team will be reaching out to you to help out!
Written by a customer while visiting gracobaby.com