Customer reviews from gracobaby.com
Graco - Sense2Soothe Swing with Cry Detection Technology - Sailor
Average customer rating
4
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
104
4 Stars
33
3 Stars
8
2 Stars
11
1 Star
23
75%of customers recommend this product.
(
93 out of
124)
Customer Reviews for Graco - Sense2Soothe Swing with Cry Detection Technology - Sailor
Customer Rating
2
I regret registering for this swing!
on August 14, 2020
Posted by: KatieCN
from Rhode Island
I regret registering for this swing! It's heavy and bulky. It is not compact whatsoever. The base is huge It does not rock smoothly. It's loud too The seat is so deep, my baby cannot see out of the sides. She does not care for it and won't stay in it for long. I wish the seat could sit up more. The cry detection doesn't seem to work. There are different motions, but there is not much difference in between them. The music and sounds are good. I wish I could return it for something else.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, August 17, 2020
We appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of your feedback and insight! If we can be of any assistance, please feel free to reach out to our Consumer Care Team by phone at 800-345-4109, M-F 8am-5pm EST. Thanks again!
Written by a customer while visiting gracobaby.com
Customer Rating
4
Great Value
on September 17, 2020
Posted by: MP20
from NM
It is comfortable for baby and enjoys it. The different options of swing speed is great. The music and all other features are entertaining and worth the extra cost. My only suggestion is if future design if there would be a handle or small wheels something just to make it easier to move around or shift it. As someone who had a c-section is was impossible to
move. Otherwise it was perfect for the baby. Thank you.
move. Otherwise it was perfect for the baby. Thank you.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Love it
on September 17, 2020
Posted by: BreeH01
My mom bought this for me as a gift and once I put my week old in it and started it up she passed out. She doesn’t like anything else, but this swinger. It was very easy to set up and lighter than the one that was given to me. It’s small enough I can slide it into the living room closet when not using it and doesn’t take up too much space like some that I’ve came across.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
2
Sadly disappointed
on October 9, 2020
Posted by: Beth859
from Kentucky
I wanted to love this swing, I was so excited about it but it gets worse by the day. It’s SO loud, it’s very jerky, and the vibration stopped working after a month. It’s a beautiful swing, I love the size and the base, but it’s just not working and at this point wish I had gone with something else.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, October 12, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with your Sense2Soothe Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Lifesaver!
on November 20, 2020
Posted by: Embean
from Seattle, WA
This has been great for us! Always worked as it was supposed to. Cry detection is so cool.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Great futures
on December 8, 2020
Posted by: Eliane92
from Virginia
Just bought it on amazon website. We are about to try it with our first baby. Hope it will help with her colic.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
4
Making mechanical noises
on December 17, 2020
Posted by: Danik
from New Bern nc
My daughter Turned two months yesterday, and today in the swing has started making this grinding noise when it’s not turned on kind of like a motor struggling?
Written by a customer while visiting gracobaby.com
Customer Rating
1
Awful swing
on December 27, 2020
Posted by: Sarahmags
from Virginia Beach, va
I got this swing for my son. I’ve literally had problems with it since day one. I can’t turn the cry detect off, and it will change up settings all the time even in a quiet room. I will have it set on a setting my son loves, and then 10 seconds later it will change the setting to the slowest it will go making him extremely upset, or it will just completely cut off. A huge waste of money as I’m ready to throw the entire thing out.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Consumer Care, February 2, 2021
Thank you for your feedback. We’re so sorry to hear of the trouble your having with your swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com