Customer reviews from gracobaby.com
Graco - FastAction™ Jogger LX Stroller - Ames
Average customer rating
3.8
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
51
4 Stars
31
3 Stars
13
2 Stars
15
1 Star
11
69%of customers recommend this product.
(
51 out of
74)
Customer Reviews for Graco - FastAction™ Jogger LX Stroller - Ames
Customer Rating
2
Came with a flat tire
on April 11, 2023
Posted by: NatalieLP
from minneapolis mn
I got this stroller brand new and it came with a flat time. We have tried filling the tired with air but it doesn't seem to fill up and does not appear to have any holes or cracks in the tire. Therefore when i take my child for a walk it is a bumpy ride the whole time and it gets annoying when out for long periods of time. The stroller is also massive when folded up it hardly fits in a Jeep trunk... I wish i picked out a different Stoller because now i am struggling to figure out if i try and replace a tire on it and hope it works or buying a whole new stroller.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Care, April 12, 2023
Thank you for your feedback. We’re so sorry to hear of the trouble your having with your jogger and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
NOT HAPPY
on July 16, 2023
Posted by: Mamabear181522
I have had this stroller for less than a year and it is locking up and we are having trouble folding and unfolding it. It is clicking and sounds like it is going to fall apart when folding and unfolding very inconvenient when you are trying to use your stroller
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services, July 18, 2023
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your stroller and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Very frustrating to use after several months.
on May 29, 2024
Posted by: Katz family
from Durham NC
Length of ownership:1 year or longer
My sister in law bought us this stroller an over a year ago.
It’s the one I wanted to take my daughter on long walks and run with. The stroller now is unusable. The front wheel doesn’t work well, the red button that locks the wheel gets stuck. But overall the main issue is the front wheel system. The wheel will get stuck sideways and is very difficult when trying to walk or attempt to take the stroller to Disney or out anywhere. These issues have gone on since 4-5 months of using the stroller. But now after moving to a different state and it bothering me enough did I finally had it and wanted to express my frustration with this stroller that I wanted so bad.
It’s the one I wanted to take my daughter on long walks and run with. The stroller now is unusable. The front wheel doesn’t work well, the red button that locks the wheel gets stuck. But overall the main issue is the front wheel system. The wheel will get stuck sideways and is very difficult when trying to walk or attempt to take the stroller to Disney or out anywhere. These issues have gone on since 4-5 months of using the stroller. But now after moving to a different state and it bothering me enough did I finally had it and wanted to express my frustration with this stroller that I wanted so bad.
Response from gracobaby.comBy Customer Care, May 31, 2024
Hi! Thank you for posting your review. We are sorry to hear that our FastAction Jogger LX Stroller didn't meet your expectations. We use all the feedback we receive to continually improve on everything we do. If you require our assistance, please contact us via LiveChat or https://www.gracobaby.com/support/contact-us and we will be happy to assist you. Thank you!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Not recommended
on August 20, 2024
Posted by: faye28
from New Mexico
Loved the stroller in the beginning, but within a short period of time it was giving us problems to fold and unfold now we are unable to fold it back.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Customer Care, August 21, 2024
Thank you for your review. We appreciate all of our consumers feedback as we're always looking for ways to improve our products. If there is anything we can assist with please reach out to our Consumer Care Team at 800-345-4109, M-F 8am-5pm EST. We look forward to hearing from you! - The Graco Team
Written by a customer while visiting gracobaby.com
Customer Rating
3
WILL NOT OPEN!
on October 17, 2019
Posted by: Dean1318
So at first I loved this stroller.. but it shortly became a pain to close and open. This is a new stroller.. I have only used it for a few months and not every day. It is not "fast action". I have noticed lately it won't even open. I cannot for the life of me figure out why it is not working but it just makes a clicking sound when I try to open it. The piece that locks it in place is moved and not in the way and it is still not opening. I have contacted customer service so we will see what happens. I do love the stroller when it works but opening and closing is a complete nightmare. If that can be fixed then overall the stroller is great but you can't call something fast action and one handed when its absolutely not the case.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, October 24, 2019
We’re so sorry to hear that you've experienced problems with your stroller, and we would be happy to see how we can help! Please reach out to our Consumer Care Team by phone at 800-345-4109, M-F 8am-5pm EST or by email at gracobaby.com/en-US/contactus.
Written by a customer while visiting gracobaby.com
Customer Rating
4
Are you ready for a smooth ride?!
on January 17, 2019
Posted by: Laura26
I got a chance to try this stroller as part of the Stellar Product Testing Panel and I love it!
It was super easy to assemble and rides extra smooth. My four year old could not wait to push around his baby brother in our new gear! Once his baby brother was in it, he didn’t want to get out, he looked so cozy in there and we really like how much it reclines, perfect for a nap! Closing the stroller isn’t as easy as opening it, but it’s functional. Once folded, it is compact and easy to carry. The trays, both parent and child ones, are super convenient and hold all the necessities! Overall I think this stroller is awesome and would definitely recommend it.
It was super easy to assemble and rides extra smooth. My four year old could not wait to push around his baby brother in our new gear! Once his baby brother was in it, he didn’t want to get out, he looked so cozy in there and we really like how much it reclines, perfect for a nap! Closing the stroller isn’t as easy as opening it, but it’s functional. Once folded, it is compact and easy to carry. The trays, both parent and child ones, are super convenient and hold all the necessities! Overall I think this stroller is awesome and would definitely recommend it.
Written by a customer while visiting gracobaby.com
Customer Rating
4
Heavy Duty Ride
on January 25, 2019
Posted by: Mermaidmomma
After a rainy week in Sunny California this jogging stroller held up pretty well on my usual running trail. It was easy to move around and ran smoothly even with all the dirt and debree on the road along the way to the trail. Although pretty medium and bulky for its size I had no issues with this stroller. Ultimately I would absolutely recommend this stroller to parents who are on the go or those who go on trails/hikes with their little ones like myself. This was an awesome opportunity to try out through WeeSprings Parent Panel.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Would love to be able to purchase.
on January 10, 2021
Posted by: BudgingMango
from BC, Canada
I have purchased a different Graco click connect jogging stroller because I do like the Graco brand and I know its a good brand. Though because I live in Canada I am, for some strange reason, unable to purchase from this particular site. I have had to spend double the amount of money to purchase this stroller. I will see what the rest of my answers will be to the other questions once I get the stroller but I wanted to let my disappointment known at not being able to purchase this from your site because in the vast majority of other places it does not matter whether or not I am in the States or Canada. I do hope I can edit this so that I can give a proper review of its functionality later.
I would recommend this to a friend!
Response from gracobaby.comBy Graco, Consumer Care, May 11, 2021
Thank you for sharing this feedback. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com