Customer reviews from gracobaby.com
Graco - FastAction™ Jogger LX Stroller - Ames
Average customer rating
3.8
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
51
4 Stars
31
3 Stars
13
2 Stars
15
1 Star
11
69%of customers recommend this product.
(
51 out of
74)
Customer Reviews for Graco - FastAction™ Jogger LX Stroller - Ames
Customer Rating
2
Works great... for 6 months
on May 28, 2024
Posted by: nerdyLA
from Indiana
Length of ownership:1 year or longer
I bought this stroller a little more than 2 years ago. It worked well for the first 6 or 7 months, then the problems started. They seemed small- the side latch broke, it became harder to open and close, but not impossible. Then, shortly after a year, the problems made the stroller unusable. If I were to go back in time, I would buy a different, and maybe more expensive, longer lasting stroller.
I planned to log on and write something, but it felt petty. It's been 2 years since we purchased. And as we were cleaning the garage I saw the stroller and decided to share.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Customer Care, May 28, 2024
We appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of your feedback and insight! If we can be of any assistance, please feel free to reach out to our Consumer Care Team by phone at 800-345-4109, M-F 9am-5pm EST. Thanks again!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Great for walkers AND runners!
on June 2, 2024
Posted by: Crowsnest
from Athens,GA
Length of ownership:1 year or longer
Used this for over a year, it’s a great stroller. I love to walk and we don’t have sidewalks so this is perfect. It’s also easy to maintain. I use this stroller daily and it’s still in great shape.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
3
Don’t buy unless you need the all terrain wheel
on June 20, 2024
Posted by: OWEmily
If you’re not an actual jogger who NEEDS super heavy duty all terrain wheels, please skip this one and get the Outpace stroller instead. You’ll thank me later. This stroller worked well for our family but was way too heavy and I’m not a runner. The fast action fold is nice but honestly the weight of the thing was too much to handle so after 3 years I got rid of mine.
Response from gracobaby.comBy Customer Care, June 20, 2024
Thank you for your review. We appreciate all of our consumers feedback as we're always looking for ways to improve our products.
Written by a customer while visiting gracobaby.com
Posted by: IDGrandParent
Verified Purchase:Yes
Excellent, works exactly as advertised. Folds and unfolds easily, our granddaughter loves the "snack tray", doesn't take up a lot of space when folded.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
on August 14, 2024
Posted by: Lcook
I bought this last month and am returning it unfortunately. I am very disappointed in the poor quality. I would have overlooked the very small parent tray, and wrestling with it to get it unfolded, but when you lock the front wheel it will not go straight. I have checked the wheel pressure and installation is all correct. I'm going back to a different brand so that I know I'll be able to run with my baby without fighting with the stroller. Very disappointed
Response from gracobaby.comBy Customer Care, August 15, 2024
Thank you for contacting us through our feedback website, we appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of our consumers and any feedback and insight they can provide. Thank you for your time. -The Graco Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
on February 4, 2025
Posted by: Cyn10
I’ve used the stroller a couple times now, and every time I fold or unfold it sounds like it’s breaking 😭 I was so excited about this stroller
Response from gracobaby.comBy Customer Care, February 4, 2025
Hello. In order to assist you further with your inquiry, we would like to kindly ask you to contact us directly. You can reach us via https://www.gracobaby.com/support/contact-usor through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Graco Consumer Care
Thank you!
Graco Consumer Care
Written by a customer while visiting gracobaby.com
Customer Rating
2
Tire Quality
on March 26, 2025
Posted by: Tires
from Eugene, OR
I love the stroller, but very disappointed with the tire quality. I ordered the stroller a few months ago, took it out one walk and popped the tire. I ran over a very tiny blackberry vine.
Response from gracobaby.comBy Customer Care, March 27, 2025
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team. Graco Team
Written by a customer while visiting gracobaby.com
Customer Rating
2
Loved it until
on April 5, 2025
Posted by: brownnola
I bought this item 3 years ago, and despite having to constantly add air to the back tires, I loved it. Well that was until my front tire's inner tube needed to be changed. I am unable to use the stroller anymore because there is no way to remove the frame of the wheel. Very frustrating.
Response from gracobaby.comBy Graco Consumer Services, April 7, 2025
Thanks for reaching out regarding the FastAction Jogger LX Stroller! For replacement parts, please reach out to our Consumer Care Team M-F, 9am-5pm EST at 800-345-4109 or contact us directly through the Gracobaby website, we'd be happy to see how we can help! - The Graco Team
Written by a customer while visiting gracobaby.com