Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Posted by: Mommy of two 2
from Chicago
Verified Purchase:Yes
The swing is defiantly a life saver !! Buttt you won’t use all features only features your baby like . I don’t use the vibrator nor the music nor one of the swing mechanisms he only likes to swing one way on very low . Also the swing swings very fast not necessary overall I like he like
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Posted by: Njtl
from New York
Verified Purchase:Yes
This is such a life saver ! My baby falls asleep instantly!
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Blinking Blue Light
on July 1, 2020
Posted by: Anonymous
from Durant, OK
I got this swing about two months ago for my newborn baby girl who’s supposed to arrive tomorrow. I waited to test it and use it for quite a while as I had no need for it yet. I set it up today and it was decently easy to do so. However, every time I try to use the swing function, it won’t swing at all. I get a blinking blue light and I’ve left it to stay plugged in for about an hour.
I’m absolutely devastated that it doesn’t work because it’s my only option at the moment. I likely won’t be buying another one of these swings if I ever have another child.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, July 7, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with your Duet Sway Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Did not last!
on November 6, 2020
Posted by: Babyswingfamily
from PA
Length of ownership:1 year or longer
The swing was barley used with our first baby but our second baby loved it! They are only 20 months apart but does not fit within the limited warranty. They swing just stopped working!
No, I would not recommend this to a friend.
Response from gracobaby.comBy Consumer Service, December 14, 2020
Thank you for your feedback. We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Posted by: Anonymous
from Hillsboro, NH
Verified Purchase:Yes
Here's a winner !!! Love the conveniences incorporated into this model. It sways, rocks, vibrates & best of all the seat is removable. Very portable and handy. Thank your engineering design team!!
I would recommend this to a friend!
Response from gracobaby.comBy Graco, Consumer Service, November 17, 2020
Thank you for sharing your rating with us, we’d love to learn more. A member of our Team will reach out to you shortly.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Junk
on December 7, 2020
Posted by: Joeyxtwins21
from Mayville, NY 14757
Very disappointed brought this swing and it worked for a month now it wont even swing at all.. it turns on everything but wont swing at all... I think gears inside it r stripped out because u can hear the motor working but swing doesn't move... and it had a mind of it's own before it stopped working it would be swinging fine where u set it then it just change speeds on its own...a huge waste of money... a
No, I would not recommend this to a friend.
Response from gracobaby.comBy Consumer Care, January 22, 2021
Thank you for your feedback. We apologize for the inconvenience you have experienced. We see that a member of our Consumer Care Team has contacted you directly via email, for further assistance please follow up with us. Thank you for your time.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Burns Out Quickly
on January 2, 2021
Posted by: Jay0127
from Yonkers NY
I Bought This Just A Few Months Ago For My Son Who Was Born In October Although I Loved The Convenience Of Being Able To Move My Son Around Freely I Only Got To Use The Swing A Month Before It Burned Out On Us & No Longer Works !
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, May 18, 2021
Thank you for your review of our product. We apologize for the experience with our product. You have been contacted by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Bad
on January 6, 2021
Posted by: Cranky mom
from Calgary
Got this as a baby shower gift thought it was great but the vibration has never worked fine I can over look that I figured now the light blinks blue and will not swing this is the worst product I have ever got and I used to get everything Graco looks like I will find a new company
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, May 25, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com