Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Customer Rating
3
So/so
on January 31, 2022
Posted by: GinaX
from Green Bay, Wisconsin
I bought this for my newborn to use. First month, it worked great and then somehow the light on the dial pad was flashing and it stopped swinging. It also make a weird clicking noise as well. I did love it when I first got it, but now I’m questioning if it’s worth the money or maybe I just happened to have a default one.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, February 1, 2022
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Broken motor
on March 3, 2022
Posted by: Lydi
from Winger mn
I bought this swing super excited about it, but once I put it together the thing won't even swing. Looks like the motor isn't working, I would really love to keep the swing and dont want to go through the hassle of returning it. I just want a new part for it to be able to work.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services, March 8, 2022
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your Duet Sway LX and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Baby Swing
on July 5, 2022
Posted by: meganc8b5c
I absolutely LOVE this swing! My now 10 month old still uses it everyday! I also love how it also converts into a bouncer seat. So convenient and doesn’t take up a ton of room.
Written by a customer while visiting influenster.com
Customer Rating
2
Blinking Blue Light
on July 7, 2022
Posted by: Jimmy C
from North wales, Pa
I’ve had the swing for about 3 months and the first 2 months were great but this past month the swing does want to swing at all and all i get is a blinking blue light so the only thing i can use now is the vibrating seat so not very happy about this and also haven’t even used the swing option a lot so idk why this would be happening
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Services , November 11, 2022
Thank you for your feedback. We’re so sorry to hear of the trouble you’re having with your Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Motor out
on February 7, 2023
Posted by: Rjay_90
from Houston,Tx
I've just got this swing in November and the motor already stop work. The light is flashing blue but it's now moving.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco Consumer Care, February 8, 2023
We’re so sorry to hear that you've experienced problems with your swing and we would be happy to see how we can help! Please reach out to our Consumer Care Team by phone at 800-345-4109, M-F 8am-5pm EST
Written by a customer while visiting gracobaby.com