Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Customer Rating
1
Complete disappointment
on September 2, 2019
Posted by: Momoh3
Got this swing as a gift for my newborn a month ago. It doesn’t swing for more than 2 minutes without stopping and the light blinking blue. This makes for a super unhappy baby who loves the swing motion. Unhappy baby = unhappy mommy.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, September 5, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
DON’T buy this swing
on September 19, 2019
Posted by: Anonymous
We’ve had this swing for two months and it’s already completely broken. My husband tried to take the motor housing off the check it out and it was so difficult to remove that he accidentally broke it. The gears are completely ground down and it isn’t fixable. I wouldn’t recommend buying this swing.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, October 31, 2019
We appreciate you sharing your experience with us! We are so sorry to hear of your troubles! Since the motor housing unit isn't designed to be dismantled, removal and disassembly of the part would void the swing's warranty. We're sorry for the inconvenience and would still like to speak with you about your experience with the product and see how we might help. You'll be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Would be nice but...
on September 25, 2019
Posted by: Candice238
Received this item as a gift and we’re excited to use it with our daughter. The swing works fine and I like that you can use the bouncer separately. But the vibration feature is so loud it drowns out the music or white noise sounds. I don’t know if ours is broken but if not faulty, yikes.
Response from gracobaby.comBy Graco, Consumer Services, October 31, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Low swing setting doesn't work
on October 21, 2019
Posted by: jaimek
I bought this from target and the low swing setting does not work. The swing acts like it is on high and swings too aggresively for an infant.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, October 24, 2019
We’re so sorry to hear that you've experienced problems with your swing, and we would be happy to see how we can help! Please reach out to our Consumer Care Team by phone at 800-345-4109, M-F 8am-5pm EST or by email at gracobaby.com/en-US/contactus.
Written by a customer while visiting gracobaby.com
Customer Rating
2
It’s ok
on November 18, 2019
Posted by: Cg33
Got this at my baby shower. It works great then sends the swing full speed for no reason. I don’t know why or how.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, November 21, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
So disappointed...beware of these issues
on January 24, 2020
Posted by: eas237
I bought this for my son and experienced all the same issues as everyone else. The strap that goes in between the legs is WAY too short and not adjustable. After putting the baby in the swing, all of it is underneath them. Also, the vibration feature does not work at all, which was one of the reasons I had bought this. Lastly. the speed dial seems to be purely decorative. It makes no difference if I set it to low or high, the swing will go whatever speed it wants to.
I had heard great things about Graco from other people and then to experience this? Very discouraging. I see reviews complaining of these same issues going back years! And they did nothing to fix it. I had planned on getting a Graco car seat for my son, but now I'm rethinking that.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, March 30, 2020
Thank you for your feedback. We apologize for the inconvenience you have experienced with the Duet Sway Swing and we're happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Posted by: Kcope77
from Pa
Verified Purchase:Yes
This 2 in 1 swing is great! Purchased this for my nephew and he absolutely loves it. It soothes him to sleep when he's fussy.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Posted by: Anonymous
from Athens GA
Verified Purchase:Yes
I saw this was a 2 in one and was on the smaller side, and I really wanted it. Despite the reviews. It has worked just as it should, and I haven’t had a single issue with it. I love it. My baby was born on the bigger side (9lbs 13 oz) and it swings very well. I like that the light comes on when you turn it on. I love the bouncer too. Baby loves to be where I am and it’s easy to take off the bouncer to do so. She especially likes to be near the dryer in the bouncer. I love this product. It has been a great purchase.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com