Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Customer Rating
1
Kind of junk
on August 7, 2020
Posted by: AshW
from Dc
Picked this swing since we have a tot in the house. Thought it was a great compromise to the higher up swings that could be pulled over. Motor is really loud and clunks w each movement. Fabric doesn’t wash well. Used once and seems more noisy and jerks more then should be. First and only Greco product in this house. Disappointing.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, August 11, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with your Duet Sway LX Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Won’t swing
on August 15, 2020
Posted by: Ashley213
from Missouri
I received this as a gift and just starting to use it since my baby is a month old. The swing part will not swing such an inconvenience!!
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, August 17, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with your Duet Sway Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Very hard to assemble
on August 27, 2020
Posted by: eleanor rdo
from miami
instructions suck for assembly. there should be an up to date video for all your products since written is not good.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, August 28, 2020
We appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of your feedback and insight! If we can be of any assistance, please feel free to reach out to our Consumer Care Team by phone at 800-345-4109, M-F 8am-5pm EST. Thanks again!
Written by a customer while visiting gracobaby.com
Customer Rating
3
Bouncer vibration is annoying
on September 11, 2020
Posted by: Katie2020
from Missouri
I received this bouncer/swing as a baby shower gift. We love the swing and bouncer combo. And our son really loves the bouncer and vibration. But me and my husband hate turning the vibration on for him cause it’s so loud you can hear it all through the house and has caused us headaches after just a few mins of being on. I don’t know if it’s a malfunction or what. But I really don’t wanna have to turn it off after a few mins because my son does love it and helps him calm down when he’s really fussy.
I would recommend this to a friend!
Response from gracobaby.comBy Graco, Consumer Service, October 29, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with the vibration of your swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Doesn’t work
on October 13, 2020
Posted by: Anonymous
from Lumberton tx
I just bought my daughter this 6 months ago and it’s always changing speed. Now it just stoped and stays in one spot but makes a click noise as if it’s trying to swing!
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, October 27, 2020
Thank you for your feedback. We apologize for the inconvenience you have experienced. We see that a member of our Consumer Care Team has contacted you directly via email, for further assistance please follow up with us. Thank you for your time.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Has a mind of its own
on October 14, 2020
Posted by: 93Lindsay123
from Canada
Loved this swing at first the bouncer is perfect and easy to take on and off to take baby around the house ! But the swing when turned on the lowest setting randomly changes speed and speeds up to scary fast then randomly will stop on its own. We can never set the swing without it going crazy speeds or stopping on its own, very frustrating .
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Speed changes
on October 20, 2020
Posted by: rach513
from Fredericksburg, VA
I received this as a baby shower gift and am highly disappointed. The speed changes and will quickly accelerate to a high setting all on its own. It’s stressful for a parent and upsets the baby.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, October 23, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with the Duet Sway LX Swing with Portable Bouncer and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Mind if it’s own.
on October 23, 2020
Posted by: Anonymous
I got this as a shower gift and the swing speeds up and slows down on it’s own.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, October 27, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with your Duet Sway LX Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com