Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Customer Rating
5
The best
on July 1, 2020
Posted by: Lojaj11
from East Hampton
[This review was collected as part of a promotion.] I love it. My baby is 9 days and The swing is very comfortable
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
4
Love this!!!
on July 2, 2020
Posted by: Billie72
[This review was collected as part of a promotion.] It's so cute! And I love that it can be a swing or a seat!!! Makes it nice if I have to run to the restroom and we're here by ourselves, or if I have to do something in the kitchen because it comes apart so easily!
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
4
Must have for newborns - 6 months
on July 2, 2020
Posted by: selanderw
from Boston, MA
[This review was collected as part of a promotion.] After our fisher price swing motor broke twice, I bit the bullet and got a new swing. The duet sway LX was a lifesaver. Our little one fit nicely in it - and loved playing with the arch of dangling toys. The variable speed dial was easy to use and we had no issues finding the right cadence. The only recommendation I would make is to ensure the seat is adjusted flat when rocking, and then tilted when bouncing - otherwise the baby’s head lolls back and forth.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
3
Average
on July 7, 2020
Posted by: Jewjone
from Seymour, IN
I bought this over a month ago and it doesn’t swing very long without stopping and restarting. I threw away the original packaging because I bought it and set it up before the baby got here, but if I still had it I would definitely return or exchange for a different swing.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, July 10, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with your Duet Sway Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Sound feature does not work
on July 10, 2020
Posted by: Aguirre Familly
from San Tan Valley Arizona
[This review was collected as part of a promotion.] I bought this for my newborn daughter, unfortunately, the small box in the front does not work. Very disappointing quite honestly I should have just spent a little more for different manufacture - I had the same issue with the playpen and the sticker in the front lost the adhesiveness within a few days. A little frustrating to be honest.
Response from gracobaby.comBy Graco, Consumer Service, July 20, 2020
Thank you for your feedback. We’re so sorry to hear of the troubles you're experiencing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Vibration malfunction
on July 16, 2020
Posted by: Shelliyoung
from Maine
My son loves his swing, but the vibration function keeps malfunctioning and it’s really frustrating for both him and I. You can change the batteries and it doesn’t do a thing. The vibration only works now when you hold and press down on the battery box... which you can’t do when it swinging. Please advise... we paid good money for this swing and we would like to continue to use it but cannot if the vibration doesn’t work.
Response from gracobaby.comBy Graco, Consumer Service, July 20, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with the vibration of your Duet Sway Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
My new born loves the swing!
on July 31, 2020
Posted by: Kayla1020
from Arab Al
I got the baby swing for my baby shower had my new born on the 28th but on the dial where the speed is he will be swinging and it will start flashing and quit what causes this?
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Not happy
on August 3, 2020
Posted by: JodiePRN1234
from Nesquehoning PA
This swing changes speed on its own, no matter what setting! It's scary! I would have returned it but received as a baby shower gift. Also the strap between the legs doesn't adjust, so my daughter doesn't fit well into it at all. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com