Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Customer Rating
5
Grst product
on June 1, 2020
Posted by: New Happy Mom
from Broussard, LA
I received this swing at my baby shower 7 months ago. Baby is now 6 months ago and loved the swing, helps him take long needed naps when he is cross. However recently stopped working randomly and starts working again. Also jerky when it starts. I have called and waiting on a replacement swing to come in.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Vibration of swing is overly loud
on June 15, 2020
Posted by: Cbattista
from Frankfort IL
I received this swing as a gift, and the instructions to put it together was super easy and i love the concept. The one piece I was excited for was the ability to be able to remove the seat and use as a bouncer but I refuse to use this due to the vibration piece being overly loud- it sounds like it was manufactured wrong and it is going to fall apart at any second..
AGAIN.. concept is good but the quality of this product is HORRIBLE.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Doesn't Work
on June 19, 2020
Posted by: Eazy
from Memphis, TN
I bought this today. It worked for like 3hours before the light on the dial started to blink and the swing stopped and now no matter what I do the light just flashes but wont swing.
Response from gracobaby.comBy Graco, Consumer Service, June 22, 2020
Thank you for your feedback. We apologize for the inconvenience you have experienced and we're happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Motor issues
on June 30, 2020
Posted by: IANmom
from Florida
Was given to us as a gift for our son. When it works he LOVES IT and is sometimes the only thing that can put him to sleep. We’ve been using this product since he was born about 2 months ago. However We cannot give it 5 stars because for the last 2-3 weeks or so the motor has a mind of its own. We’ll set it to the lowest setting and it will automatically speed up to a speed much faster than is comfortable or safe. Disappointed as we’ve loved this product otherwise but won’t be using the swing anymore unless it is fixed .
Written by a customer while visiting gracobaby.com
Customer Rating
1
Do not buy!
on June 30, 2020
Posted by: leroy
from Virginia
have had the swing a couple weeks and it either doesn't swing at all or swings so fast the back end lifts off the floor nearly flipping the baby. The vibration feature is nice but its so loud you can't hear yourself think and can feel the couch vibrate across the room. Terrible swing. Get another option
Response from gracobaby.comBy Graco, Consumer Service, July 1, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with the Duet Sway Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Multifunctional makes life easier
on July 1, 2020
Posted by: KCHUBBSKI77
from Hamburg, PA
I bought this for my nephew about a month ago. Very easy assembly. I love the portable bouncy seat feature. The swing is easy to use and the sounds and vibrating functions are very soothing. The removable toy bar is great as well. I highly recommend this 2 in 1 swing/bouncy seat.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Swing was amazing.
on July 1, 2020
Posted by: KimGraco seems like a ver
from Dearborn hgts Michigan
[This review was collected as part of a promotion.] Swing was amazing.I bought this for my daughter for her shower. Went together very well. It looks very comfortable for the baby.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Great features
on July 1, 2020
Posted by: Dkm1947
from Davenport,fl
[This review was collected as part of a promotion.] My granddaughter in-law did weeks of research and chose this product.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com