Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Customer Rating
1
Way too fast!
on February 24, 2020
Posted by: Amandav92
This swing goes way too fast. Or turns off complete. It’s very erratic. Kind of scary. Would not leave baby unattended.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Swings too fast
on February 26, 2020
Posted by: Momma024
I love the rocker swing 2 in 1 option. However this swing violently swings on it's own when only on low speed. I'm personally afraid to leave the room with my child in it.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
4
So far so good
on February 28, 2020
Posted by: Chrispy0908
Great swing so far with no issues except the middle strap. Does someone have a fix for this? Center strap is not adjustable and it hurts baby’s legs. Can someone help me please! Won’t recommend unless there is fix to this strap issue.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Good baby seat, bad swing.
on March 16, 2020
Posted by: RAVENS MOM
My newborn has this swing, and it will start and stop when no one is even near it. Constantly changes speeds, and the lowest speed is too fast.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, April 3, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with your Duet Sway Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Loud vibration.
on March 20, 2020
Posted by: Kimj
We picked this out for our registry and loved that it was multidirectional. With the first use we realized the vibration was extremely loud on the low setting. We thought that was put together wrong until I saw other reviews saying the same. We have other Grace items and love them. Baby doesn’t like it and will only stay in it for a limited time. Very disappointed. Swings can be a godsend for parents. Not this one!
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, April 13, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with the vibration of your Duet Sway LX Swing and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Nice and Sturdy
on March 25, 2020
Posted by: Shamere
[This review was collected as part of a promotion.] I brought this product for my son. Quickly noticed that he did not like to swing back and forth, so I was able to change it to side to side. He loved it.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Worst swing ever!
on April 2, 2020
Posted by: TiffanyR20205
I normally dont post reviews but I HAVE to with this product so others don't have to experience what I did with my baby. My mom bought this swing for me as a baby shower gift. I loved the concept of the removal bouncer! But from the day we brought our daughter home we realized that this was an unsafe swing. We would turn it on the lowest setting and it would start swinging super fast. We would immediately shut it off when that would happen and take her out. I figured it was because she was so little. Fast forward to last night (4/1/2020), my baby is now 2 almost 3 months old. I set her down in this swing to use the restroom. Moments later, I hear a big thud and this swing literally started going so fast it made her slide down to the edge and she had fallen out. This literally happened in under 2 minutes. The sad part is that this was not our first incident. Our first incident is when the swing started swinging so fast that the actual bouncer seat came loose from the base which had made my daughter fall out with the seat still attached to her (she was buckled in). I guess I should of learned from the first incident. It's sad that I cant even trust a swing to keep my daughter safe so I can do simple things like use the restroom for 2 seconds. Whatever you do, PLEASE do not purchase this for your baby! Learn from my mistakes!
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
4
great product!
on April 3, 2020
Posted by: molly32
[This review was collected as part of a promotion.] We received this as a gift at our baby shower and are overall very happy with it! Our baby loves the swaying feature of the swing. We have not used the bouncer separate from the swing at this point. I rated it a 4 instead of a 5 because the vibration feature stopped working within the first month of use. Everything else works great, though!
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com