Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Customer Rating
2
Speed is inconsistent
on December 30, 2019
Posted by: K8yy
We set the swing to sway slowly and it will sometimes stop all together or start swaying fast and hard. It has woken my baby up because it's so abrupt. When it works we love it but frequently the swing is not reliable.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, February 12, 2020
Thank you for sharing your feedback with us! We're so sorry to hear of the troubles you've experienced and we're happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
vibration loud and swing to fast
on January 9, 2020
Posted by: sophiasmomma
I got this as a gift on my registry. the vibration is very loud on it annoying to mommy and daddy but baby doesn’t seem to mind. Baby would like to swing but the speed on the lowest setting is way to fast for her which is a bummer. The material is great and the portable bouncer idea is a better and quitter option.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, February 13, 2020
Thank you for sharing your feedback with us! We're so sorry to hear of the troubles you've experienced and we're happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Speed Dial inconsistent
on January 15, 2020
Posted by: Ashley 24
I received as a gift at my baby shower. Love the fact that it is a swing and bouncer. However the speeds are sooo inconsistent its ridiculous. I'll turn the dial just a little to start and it takes a second to get going. After seeing how the speed is I will turn it up gradually to increase the speed just a little. Next thing I know my son is on full speed and the dial isnt even turned up half way. Also it will sometimes slow down. I will turn my head for 2 seconds and the swing has stopped. Bummed it's not great!
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, February 14, 2020
Thank you for sharing your feedback and experience with us! We're happy to see that you were able to reach out to our Team directly for assistance under warranty to correct the troubles you've experienced. Thanks again!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Loud, swing inconsistent
on January 19, 2020
Posted by: J2020
Got this as a gift, thought it would be great for baby. The swing mechanism is inconsistent, it does not stay at the set speed and the vibration on the bouncer is extremely loud. Very disappointed for the price.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, February 18, 2020
Thanks so much for sharing your feedback with us! We see that you were able to reach out team directly for assistance and it looks we're waiting for some requested information. When you have a chance, please just reply to that email so that we can see how we can help!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Product Makes Me Nervous
on January 28, 2020
Posted by: Alley Patrice
I was gifted this swing off of my registry for my first child. I’d heard nothing but amazing things about the Grace brand so I was very excited for this product. Unfortunately I was disappointed upon this first use. The speed of the swing, even at its lowest setting, was very fast and made me, my mother and my husband very nervous and extremely hesitant to place our child in the swing. We gave the swing a second chance on the lowest setting, but were still made anxious by the speed of the swing and the sputtering of the motor.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Unpredictable motor
on January 30, 2020
Posted by: Jenn9119
The seat was comfortable however the motor was very unreliable. The swing would speed up and slow down on its own suddenly. It could not regulate itself. Have other Graco products but unfortunately very disappointed in this one.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, March 31, 2020
Thank you for your feedback! We're so sorry to hear of the troubles you've experienced with the Duet Sway Swing and we're happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Baby loves!
on February 5, 2020
Posted by: San Diego
[This review was collected as part of a promotion.] Our little loves this swing and bouncy chair. The portability is fantastic and so is the look and function.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Love the versatility
on February 6, 2020
Posted by: Lehua
[This review was collected as part of a promotion.] Bought this 2 months ago. I use it everyday. Baby loves that he can come with me in his rocker.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com