Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Customer Rating
1
Swing has a mind of its own
on October 23, 2019
Posted by: Vinny0919
We got this as a gift off our registry and it was easy to put together. We put our babies in it from day one and the swing goes wacky. You put it on the lowest setting and the swing goes full swing. Then as you get up to get the baby out of it the swing stops so you sit down and all of a sudden it goes crazy again.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Swings out of control
on October 27, 2019
Posted by: Kyledc
I would not recommend this product. When it is working right it is fine and does the job but frequently the swing will change speeds on its own and cause the swing to move at a near dangerous rate.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Horrible Swing
on November 15, 2019
Posted by: Lesly08
I received this as a gift for my baby shower, it’s horrible!! It swings my baby way to fast so gets scared right away, wouldn’t recommend to my friends. Currently have 3 pregnant friends!!
And it’s not like I bought it my self so I can exchange it, and I do not remember who gave it to us
Graco should stop selling these I read every review, all these negative reviews say everything. There’s nothing I could add....
And it’s not like I bought it my self so I can exchange it, and I do not remember who gave it to us
Graco should stop selling these I read every review, all these negative reviews say everything. There’s nothing I could add....
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Didn’t last a month!
on November 18, 2019
Posted by: JenniferG81
Our baby is 4 weeks old and we barely have used this swing! We set the speed on the lowest setting and now the swing will randomly start to shake then swing at the highest speed then slow down, basically shutting off. Very unhappy considering the price and I have always bought graco products with all of my children.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Swing is too fast, seems to have a mind of its own
on November 26, 2019
Posted by: Twinningtotwoandyou
I just emailed the company with my concerns . We just started using this swing and were so excited by it being a swing and a seat. Since using it we have become very concerned when using it as a swing. The swing goes way too fast for the lowest setting. In addition it seems to pick up speed on its own without anyone touching the settings. As a result, we feel we cannot use both features of the product. Please help.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Seat fell off
on December 9, 2019
Posted by: Kre38
My newborn baby was in this swing a brought a few dAys ago. I’m so upset!! I ran to the bathroom and when I came back the seat was on floor with my newborn in it!!!! I just wanted to cry
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Blue light blinking
on December 16, 2019
Posted by: Teresa85
I just recently brought this swing and haven't got to use it yet because the blue light is always blinking and it doesn't stay swinging
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, December 19, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced with your swing! We're happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Buckle up!!!
on December 20, 2019
Posted by: GeorgeB2014
While my son seems comfortable in the swing. It will go from 0-60 all its own. Also have a terrible time getting it set without it trying to go to warp speed.
I would recommend this to a friend!
Response from gracobaby.comBy Graco, Consumer Services, February 11, 2020
Thank you for sharing your feedback with us! We're so sorry to hear of the troubles you've experienced and we're happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com