Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Customer Rating
2
It’s Okay, but Unpredictable
on July 11, 2019
Posted by: MamaNik
I like that it can be used as a floor rocker, but the swing speed is really random and I don’t always feel comfortable using it. Even on the lowest setting, the swing will swing crazy fast and then almost stop and then do it again.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Poor Product
on July 13, 2019
Posted by: KBlondell86
I received this as a gift for my baby shower as it wasn't on my registry. Once you turn the speed knob to the lowest setting the blue light does not come on until its at a speed too fast for a 3 week old. As it swings back and forth it clicks and it just starts going fast on it's own. I tried to figure out why when it goes back and forth it clicks and that clicking noise is making the speed knob increase on its own. Very poor and unsafe product for any baby.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Swings WAY too fast for comfort.
on July 14, 2019
Posted by: Anonymous
I received this swing as a gift from my baby shower. I loved that I didn’t have to purchase a rocker/bouncer- It was already built in!
However, the speed of this swing makes me fearful for my newborns safety. Turning the dial down, pretty much turns it off. Having the dial at “halfway” has it going so fast that I’m uncomfortable even putting him in it to swing.
I am very disappointed in this product, I thought Graco was a reliable company to get a swing through, but I would definitely return this swing if I had the chance.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Either crazy fast or barely moving
on July 16, 2019
Posted by: kpierce
I bought this recently as our Snugabunny swing stopped working and our newest baby is still a swing sleeper. I do love that it’s smaller and easier for us to take along when we go out of town on weekends. However, I am having the same issue as other reviewers. It keeps speeding up and slowing down! It goes crazy fast to almost stopped then back again. It’s so strange and sometimes wakes the baby up when it speeds up. It also jostles his head around because it gets jerky. I wanted this swing as it’s more portable and I like that the rocker comes off. But the speed issue is pretty concerning. I wish I had spent more on another Snugabunny swing because the one we had worked amazing for 6 years and 3 babies.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Bad swing
on July 28, 2019
Posted by: Azarret114
I’m so disappointed. We only used this swing for the baby as somewhere to keep him while we eat dinner. It was used very rarely- literally less than 20 minutes a day and not even daily. Imagine my surprise when it just stopped working. The light turns on (flickering), but there is no movement of the swing. My husband took it apart to find that the circuit board was bad. Considering how much we have used the swing, this is extremely disappointing. This does not have the Graco quality that we have grown to love!
Response from gracobaby.comBy Graco, Consumer Services, August 8, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Speeds up and slows down
on August 2, 2019
Posted by: Sorick
I received this gift for my baby shower. I have had it for 3 months and we have had the same issue over and over. The swing speed is too fast. When you turn the dial to the lowest setting it slows down but then speeds back up.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, August 6, 2019
Thank you for reaching out, we appreciate you sharing your experience with us! I apologize for the inconvenience you have experienced and see you were able to contact us directly and began the warranty process for the issue.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Loved this swing
on August 4, 2019
Posted by: Adrianeb86
I loved this swing at first. After having it about a week it just randomly stops and starts back up. Very disappointed.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, August 8, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Does it's job.
on August 7, 2019
Posted by: Savanah
I bought this product so I didn't have to buy a swing and a bouncer separately. For the most part I love this swing. It's adorable , my daughter loves the attached stars and elephant. My only complaint, and the reason I give it three stars only, is because the swing function seems to go crazy sometimes. I put it on the lowest setting and most of the time it lightly swings her. Other times though, at the same speed selected, it goes super fast and won't slow down even if I turn it off and back on again. I'm not sure if this is a malfunction with my product or if they all do this.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com