Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Customer Rating
1
Very scary
on February 4, 2019
Posted by: Olive
Registered for this swing. When we used it we were very scared to find the dial that controls the speed moves on its own! I turned away for 2 seconds and the swing was going full speed with my newborn. I've since looked at several reviews and found that many peopeoe have had this same dangerous experience/problem. Graco needs to pull this swing.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Mediocre at Best
on February 13, 2019
Posted by: Mommywithapoopswing
I bought this swing new and my son is only 3 months old. It has slowed way down, keeps shutting off and he's already almost too long for it and he's a smidge on the small side in weight. It is not a lasting product and I'd fork out the money for a higher quality if I could go back. #sorrynotsorry
Response from gracobaby.comBy Graco, Consumer Services, February 15, 2019
Thank you for your interests in our products. We apologize for the experience you have had with our product. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
speeds up on its own!!!
on February 22, 2019
Posted by: britt023
I bought this 1 week ago, & I love the concept of it but its super dangerous because it speeds up on its own so don't take your eyes off your baby when they are in there.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Some issues
on March 5, 2019
Posted by: ldmay
The toy/mobile bar keeps popping off, it's impossible to keep connected. I agree with the reviews that the strap between the leg is difficult to use. It's possible with my 4 month old (16 lbs) by adjusting the shoulder and leg straps, but it's not the easiest set up.
I like the fabric and the fact that the unit both rocks and swings. My son didn't like to rock or swing too much, but we did use the detachable rocker fairly often to have our son sit in while we were moving around.
Response from gracobaby.comBy Graco, Consumer Services, June 20, 2019
Thank you for your feedback. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Motor has a mind of its own
on March 11, 2019
Posted by: Katya
I bought this a few weeks ago for an upcoming trip to my mother's since my son loves his graco duetconnect swing. I loved the feature of two ways to swing but the motor does not want to cooperate. It will either swing like an amusement park ride or starts swinging and stops if you lower the speed at all. I wouldn't waste your money on this. Buy a different graco swing!
Response from gracobaby.comBy Graco, Consumer Services, June 19, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Scary!!
on March 12, 2019
Posted by: AIMS87
We bought this swing for my newborn baby. Although we love that we can change the direction of the rocker on the swing, this thing goes crazy!! It starts slow (which is where we would like it to stay) and then changes speed on its own. Literally you can see the knob turning to the right (faster speed). I wish I could have the motor exchanged or an exchange all together. Am afraid my kid is going to fly off (she’s only 5 weeks).
Written by a customer while visiting gracobaby.com
Customer Rating
5
Elated Grandma
on March 27, 2019
Posted by: Pleased As Pie
[This review was collected as part of a promotion.] I bought this for my Grandson and he loves it. Very soothing and stable! It settles him and relaxes. Thank you Grace!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Great Swing
on March 27, 2019
Posted by: Megs44
[This review was collected as part of a promotion.] Baby loves it! Light weight and good swinging ability
Written by a customer while visiting gracobaby.com