Customer reviews from gracobaby.com
Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Average customer rating
3
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
116
4 Stars
39
3 Stars
36
2 Stars
55
1 Star
111
47%of customers recommend this product.
(
87 out of
184)
Customer Reviews for Graco - Duet Sway LX Swing with Portable Bouncer - Merrick
Customer Rating
5
Compact!
on December 21, 2018
Posted by: Kthomas
Bought this 6 months ago and was the best swing/bouncer! It's portable and compact for our small living room.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Speed setting out of control
on January 7, 2019
Posted by: Brittanymw
This swing is almost dangerous. I put the speed on the lowest setting and it goes crazy. I’m afraid to leave the room with the baby in the swing. It will go from not moving at all to out of control. Avoid buying !!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Swings out of control
on January 8, 2019
Posted by: GG2665
We have had this swing for a newborn and it swings out if control all the time. We have had it for two weeks. Don't have the box so what to do. It is not safe.
Written by a customer while visiting gracobaby.com
Customer Rating
1
A mind of its own
on January 12, 2019
Posted by: Big Riggs
Was given this swing as a gift at our baby shower. It's kinda scary to be honest. Either it barely moves (even on the highest setting) or it goes full blast (even on the lowest setting). It's unpredictable and makes me nervous. I won't even set more than a foot away from it while my son is in there cuz I don't know what it's going to do next. If you want your kid to be safe, you have to leave it off and rock it with your hand which totally defeats the purpose. Don't waste your hard earned money.
Response from gracobaby.comBy Graco, Consumer Services, January 18, 2019
Thank you for your interests in our products. We apologize for the experience you have had with our product. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Not a good buy
on January 20, 2019
Posted by: Amandaholtzman27
The strap between the legs is too short! My baby is only 10lbs at 3 months old. The swing is almost unusable now because the strap in between her legs leaves a mark on her legs bc it is too short so I have to be sure to stick in the middle of the diaper if she pees it is squeezed out!. Won't be able to use this much longer the mobile falls off completely useless. Sad this was expensive and and baby loves the motions.
Response from gracobaby.comBy Graco, Consumer Services, February 1, 2019
Thank you for your interests in our products. We apologize for the experience you have had with our product. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Not impressed!
on January 23, 2019
Posted by: Melissa83
Bought this from Babies R Us right before they went out of business for our newborn granddaughter and it goes way too fast on its own. It’s hard to slow it down without turning it off. I’m not impressed. If she moves in the swing it speeds up.
Response from gracobaby.comBy Graco, Consumer Services, January 25, 2019
Thank you for your interests in our products. We apologize for the experience you have had with our product. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Not a good buy
on January 27, 2019
Posted by: Zoeysmomamanda
My original review was deleted! This swing has issues the strap between the legs isn't adjustable and is too short for my 10lb baby. Also the swing is tilted. And in swing mode it is severely tilted and swings crazy. I wish graco would reach out to me as well instead of deleting my reviews!
Response from gracobaby.comBy Graco, Consumer Services, June 27, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. We see that a member of our Consumer Care Team has contacted you directly via email, for further assistance please follow up with us.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Swing is crazy
on February 3, 2019
Posted by: Concern Mami
I received this as a baby shower gift even though it was not on my register. This swing is horrible, even on the lowest speed it goes super fast. It starts slow and then it goes back to fast on its own. My baby is only 1 month and its scared of it. I wish i can changed for something that it will be useful. GRACO, i do love your products, but this one is not it.
Written by a customer while visiting gracobaby.com