Customer reviews from gracobaby.com
Graco - Pack 'n Play Snuggle Suite LX Playard - Pierce
Average customer rating
4.4
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
109
4 Stars
32
3 Stars
9
2 Stars
10
1 Star
4
90%of customers recommend this product.
(
52 out of
58)
Customer Reviews for Graco - Pack 'n Play Snuggle Suite LX Playard - Pierce
Customer Rating
3
Great product only two problems I have with it
on February 27, 2021
Posted by: Mom1216
from Wy
Length of ownership:1 year or longer
The mat does not does not clean easily and stains way too easily and the battery pack of the bouncer does not work very well. We have to hit it to get the vibration to start.
I would recommend this to a friend!
Response from gracobaby.comBy Graco, Consumer Services, May 27, 2021
Thank you for taking the time to share your feedback! We apologize for the inconvenience, and we're glad to see that you've connected with our Consumer Care team for assistance.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Love it!
on November 24, 2020
Posted by: LisaM
from San Antonio, Tx
Love everything about this. Especially the changing table!!!
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
5
Convenient
on November 9, 2020
Posted by: Kcdj
from Batesville arkansas
[This review was collected as part of a promotion.] Having everything in one place made it easy for me to be a new mommy
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
2
Looks great, poor quality
on October 9, 2020
Posted by: DadBrad
from Midland, MI
I received this as a gift and after a week we replaced the battery in the bouncer vibration motor and the motor died. Used a 1.5v D LR20 battery as instructed in the motor battery housing
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, October 12, 2020
Thank you for your feedback. We’re so sorry to hear of the trouble your having with the vibration unit of your playard and we’re happy to see how we can help! You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Fantastic features
on July 1, 2020
Posted by: P7Grams
[This review was collected as part of a promotion.] Love this pack n play. It is a little hard to put together. The instructions and pictures are not well done. Love the vibrations and music.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
5
WOW! Everything in One
on July 1, 2020
Posted by: StevieB
from Boise, ID
[This review was collected as part of a promotion.] I’m having my second child 13 years after my first and Wow! how things have changed. This is super equipped with a changing table, a bassinet that can be taken out and used as a bouncer with 2 different vibration modes, along with 2 different levels in the crib area so you don’t have to bend so low with a younger baby. It has a nightlight & different soothing sounds. The color options are great. If you live in a smaller space this would be all you need. The pack and play folds up into an easy to carry size with quick assembly & disassembly. Initial assembly of everything is pretty simple as well and the directions are helpful. My only issue is it doesn’t fit through standard size doors so open it in the room or area you’ll be using it.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Posted by: Francisca
from Dallas TX
Verified Purchase:Yes
Nice once put together. A little difficult putting together but got it done.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Posted by: Grandmadonna
from West Point, UT
Verified Purchase:Yes
This was purchased for our new great grandson and the customer service department was excellent. The playard arrived in two days.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com