Customer reviews from gracobaby.com
Graco - Pack 'n Play Snuggle Suite LX Playard - Pierce
Average customer rating
4.4
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
104
4 Stars
29
3 Stars
9
2 Stars
10
1 Star
4
90%of customers recommend this product.
(
52 out of
58)
Customer Reviews for Graco - Pack 'n Play Snuggle Suite LX Playard - Pierce
Customer Rating
2
Problems
on February 25, 2018
Posted by: Phaven10
I love this system!I would've easily given it 5 stars... But after only 2 months the vibration system on the seat seems to have a short. I'm not sure if it's the vibration box or the controller...we were replacing the batteries every night or 2. I changed out the vibration pack with another pack n play unit I had and it did better for about a week or so and now we're right back to where we were. I was hopefully when I changed the packs thinking it must have been a bad pack but now I think the controller has caused another pack to go bad. Great system but this is frustrating! My little one can't fall asleep without the vibration and batteries are costing us a fortune! Is this a common problem? Please help!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Terrible assembly instructions
on May 28, 2016
Posted by: Jruesler
The assembly instructions are vague and not helpful. Frequent references are made to part names with no explanations/pictures of what parts are what. I've had plenty of experience with product assembly and this product has by far the worst instructions I've ever seen. It's probably a great product but it's going back. I'll find something else and still save time and eliminate headache
Response from gracobaby.comBy Graco, Consumer Services, July 29, 2016
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Vibrations from bouncer not dependable
on June 28, 2015
Posted by: Momma Amanda
Purchased this pack and play for the bouncer and had to exchange this 2 times and there is still somethin wron with the vibrator features on the bouncer. I have had the entire unit replaced 2 times and it is still not dependable.
Response from gracobaby.comBy Graco, Consumer Services , March 27, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Missing instructions!
on January 24, 2018
Posted by: Crystalg25
Just received this. Opened up the box and there were no instructions in the box on how to put everything together!
Response from gracobaby.comBy Graco, Consumer Services, January 25, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Terrible Instructions
on February 14, 2019
Posted by: Nana Detroit
I see that Graco has not yet fixed the instructions. They are really awful. "Put this exactly as it is in the picture," but the picture is so small you cannot see the details. After several hours of trial and error, I finally got it all together. I would be happy to edit instructions for clarity if Graco asks.
Response from gracobaby.comBy Graco, Consumer Services, February 15, 2019
Thank you for your interests in our products. We apologize for the experience you have had with our product. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Every Feature I needed and MORE!
on July 24, 2015
Posted by: RetroModernMom
I received this in the mail and was a bit worried about how difficult it would be to put together. I was pleasantly surprised that I didn't even need the directions until I got to the bouncer. This thing was so easy and fast to set up. I DID IT ALL BY MYSELF! Didn't even need to call the Hubby in for backup! This is a huge deal if you know me.
My absolute favorite part is the matching bouncy chair. The way it comes up nice and high around the baby doesn't allow him to roll or squirm out of it, peace of mind for mommy! Plus the fabric is super soft and cover comes off easy for washing. The sun shade allows me to take it in the backyard and let my youngest nap while the older boys play. The vibrating feature has two settings and my 5 month old can easily bounce himself by moving his legs (which he does constantly!). But the best feature is how far off the ground this is! My 5 month old is a chunky baby and weighs 18 lbs. My old bouncer is almost to the ground with his weight. This chair keeps him high up and he doesn't even get close to the ground, even when bouncing. Never thought this would be something I would need to consider with my previously tiny babies. The chair itself is super lightweight and easily portable.
We are currently using the pack and play as his crib for now since his older brother is still using the wooden crib. I am loving it so much and may just keep him in there till he outgrows cribs all together. The padding is really nice and I also added an extra padded sheet.
The diaper changing station and extra pockets will come in super handy when we go on vacation this summer.
Overall very impressed with this product and love that it takes care of so many of my needs I didn't even know I had.
PS the fabric is also super cute. We got the Pierce (black/creme) color.
While I received this product for free, the opinions and thoughts included in this review are my own
Written by a customer while visiting gracobaby.com
Customer Rating
4
Holy Assembly required
on March 27, 2016
Posted by: tamahoma2003
Putting it together took about an hour, with 2 people.
Everything fit snug and secure minus the changing table little hooks but with baby in it it should go down.
Watch your fingers and be sure to assemble where you are wanting it as it is bulky to maneuver.
Like the Graco brand all around either way.
Everything fit snug and secure minus the changing table little hooks but with baby in it it should go down.
Watch your fingers and be sure to assemble where you are wanting it as it is bulky to maneuver.
Like the Graco brand all around either way.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Good playard; BAD quality bouncy
on January 20, 2018
Posted by: Klass12
I received this placard as a shower gift and was so excited! Finally baby came and we were able to use it.. However, after about 2 months of use, the bouncy vibration no longer works properly. IF you can get the vibration to actually turn on, (after turning it on/off about 15/20 Times), it will only turn on to the high setting. The changing piece is convenient for when you don’t want to go across the house in the middle of the night to her changing table, but I suggest investing in the cloth cover pads because the plastic is cold!!!
Response from gracobaby.comBy Graco, Consumer Services, January 22, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com