Customer reviews from startech.com
StarTech.com - Thunderbolt 3, Displayport, HDMI & 1080p VGA Docking Station
Average customer rating
2.3
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
0
4 Stars
4
3 Stars
2
2 Stars
3
1 Star
6
Customer Reviews for StarTech.com - Thunderbolt 3, Displayport, HDMI & 1080p VGA Docking Station
Customer Rating
3
Works fine out of the box.. its just ..
on November 5, 2019
Posted by: AGJH
Work issued this dock with a 2019 MacBook Pro.
The dock worked fine out of the box, its just Startech supplying a 50cm cable is very amateur hour.
I try to maintain a clean work surface with under routing for cables, however the supplied cable is so short that it "almost" forces you to stick this nasty little box on your desk. If I actually paid money for this dock, I would be extremely mad at their choice of supplying a 50cm cable ?@!
The dock worked fine out of the box, its just Startech supplying a 50cm cable is very amateur hour.
I try to maintain a clean work surface with under routing for cables, however the supplied cable is so short that it "almost" forces you to stick this nasty little box on your desk. If I actually paid money for this dock, I would be extremely mad at their choice of supplying a 50cm cable ?@!
Response from startech.comBy Matt, Customer Support, November 8, 2019
Thank you for sharing your review of our TB3DK2DHV. The reason that we include a shorter cable with the dock is because Thunderbolt 3 cables longer than 50cm need to be active or they only reach a maximum bandwidth of 20Gbps instead of the needed 40Gbps for dual 4K 60Hz displays.
If you're looking for a longer cable and you need the full 40Gbps, our TBLT3MM1MA is a 3-foot active Thunderbolt 3 cable and if you only need 20Gbps, our TBLT3MM1M is a 3-foot passive Thunderbolt 3 cable. If you have any questions or require any assistance, you can reach us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
If you're looking for a longer cable and you need the full 40Gbps, our TBLT3MM1MA is a 3-foot active Thunderbolt 3 cable and if you only need 20Gbps, our TBLT3MM1M is a 3-foot passive Thunderbolt 3 cable. If you have any questions or require any assistance, you can reach us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
4
Good features - easy install
on April 21, 2019
Posted by: McBee
Company provided this for my Mac Pro (2018) and it works well except - the install software will not work on my macOS Mojave 10.14.4. I will still recommend this as a good solution for adding addional monitors to the Mac.
Written by a customer while visiting startech.com
Customer Rating
4
Works great after screen roulette finishes
on July 21, 2020
Posted by: locus123
No issues when it's working. There doesn't seem to be any rhyme or reason when plugging it in to a Macbook on whether the external monitors will come back in the same rotation or not. Usually flipping the cable over or closing the laptop screen before plugging in will fix it. It's a small annoyance, but otherwise the dock works great.
Written by a customer while visiting startech.com
Customer Rating
2
Display Port not working with Samsun Monitors
on February 16, 2022
Posted by: Stozick
Can't seem to use the two ports on the back for the DP in and out, only VGA and HDMI seem to work. We want to use DP since the VGA and HDMI ports on the back seem to be going out.
Response from startech.comBy Atha, Customer Support, February 16, 2022
Thank you for taking the time to leave a review for our TB3DK2DHV. We are sorry to hear that you experienced difficulty with TB3DK2DHV as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
1
Unreliable
on August 30, 2022
Posted by: CriticalThinking
We bought five (5) of these units to work with Lenovo ThinkPad's. These laptops are equipped with TB3. We've ensured that the TB firmware is up to date on the systems. It does show connected in the Thunderbolt manager (Intel).
If you connect a USB, fine, connect a monitor, gamble, connect two monitors, USB stops working. Reboot with a single monitor, USB still isn't working. Unplug USB (camera, USB, keyboard) and reboot with a single monitor, then plug in the USB, 50/50 chance of working.
Absolutely unbelievable that a $600 dock is this un-reliable.
Response from startech.comBy Atha, Customer Support, August 30, 2022
Thank you for taking the time to leave a review for our TB3DK2DHV. We are sorry to hear that you experienced difficulty with TB3DK2DHV as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
1
Very Spotty Performance
on January 25, 2023
Posted by: kfin
Often drops 2nd monitor. Other ports will intermittently drop. Seems to get overloaded. Running a Macbook Pro 2018, Intel i7 processor. Dock will flicker all monitors and connections even if bumped slightly. Has been a major pain, finally replacing.
Response from startech.comBy Atha, Customer Support, January 26, 2023
Thank you for taking the time to leave a review for our TB3DK2DHV. We are sorry to hear that you experienced difficulty with TB3DK2DHV as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
2
Worked great until MacOS Sonoma
on November 1, 2023
Posted by: sucol
Have been using this dock for a few years with minimal issues. Since upgrading to Sonoma, it has stopped working. It worked in a few of the Sonoma betas, but does not work in the 14.0/14.1 final builds.
Response from startech.comBy Customer Support, November 2, 2023
Thank you for taking the time to leave a review for our TB3DK2DHV. This is not expected behavior for our docking station. I see one of our technical advisors is currently working with you on gathering information on the setup and assisting with the reported issue.
Written by a customer while visiting startech.com