Customer reviews from startech.com
StarTech.com - Thunderbolt 3, Displayport, HDMI & 1080p VGA Docking Station
Average customer rating
2.3
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
0
4 Stars
4
3 Stars
2
2 Stars
3
1 Star
6
Customer Reviews for StarTech.com - Thunderbolt 3, Displayport, HDMI & 1080p VGA Docking Station
Customer Rating
3
It looked so promising
on November 18, 2019
Posted by: kenny
And it looked so promising...
Bought as a trial of a multi platform dock before buying a crate-load to place on drop in workbench spaces for my users to be able to turn up and use screens and ethernet from any USBC Mac/Windows/Linux laptop.
The dual screens are great.
But the ethernet port does not work.
But the ethernet port does not work.
Driver from the website complains this OS is too new.
The product pages mentioned it was working under Catalina.
OS Compatibility
Windows® 7, 8, 8.1, 10
macOS 10.12 - 10.15
Windows® 7, 8, 8.1, 10
macOS 10.12 - 10.15
When will drivers be available?
Will the drivers be available?
Or is the hardware never going to work under 10.15+?
Will the drivers be available?
Or is the hardware never going to work under 10.15+?
Response from startech.comBy Matt, Customer Support, November 22, 2019
Hello Kenny,
We pride ourselves on our high-quality standards and are sorry to hear about the difficulties you're experiencing with our TB3DK2DHV. This dock is natively supported in macOS 10.14 and 10.15 so no extra drivers are needed. It's possible that macOS may have incorrectly added the Ethernet on the dock as a Thunderbolt Bridge or Thunderbolt adapter. We recommend checking your network preferences, disabling those if you see them and then adding a new interface, ensuring you choose "Thunderbolt Ethernet" and this should allow the dock to work properly again. If you require any assistance, please do not hesitate to contact us at www.startech.com/uk/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
We pride ourselves on our high-quality standards and are sorry to hear about the difficulties you're experiencing with our TB3DK2DHV. This dock is natively supported in macOS 10.14 and 10.15 so no extra drivers are needed. It's possible that macOS may have incorrectly added the Ethernet on the dock as a Thunderbolt Bridge or Thunderbolt adapter. We recommend checking your network preferences, disabling those if you see them and then adding a new interface, ensuring you choose "Thunderbolt Ethernet" and this should allow the dock to work properly again. If you require any assistance, please do not hesitate to contact us at www.startech.com/uk/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
3
Works fine out of the box.. its just ..
on November 5, 2019
Posted by: AGJH
Work issued this dock with a 2019 MacBook Pro.
The dock worked fine out of the box, its just Startech supplying a 50cm cable is very amateur hour.
I try to maintain a clean work surface with under routing for cables, however the supplied cable is so short that it "almost" forces you to stick this nasty little box on your desk. If I actually paid money for this dock, I would be extremely mad at their choice of supplying a 50cm cable ?@!
The dock worked fine out of the box, its just Startech supplying a 50cm cable is very amateur hour.
I try to maintain a clean work surface with under routing for cables, however the supplied cable is so short that it "almost" forces you to stick this nasty little box on your desk. If I actually paid money for this dock, I would be extremely mad at their choice of supplying a 50cm cable ?@!
Response from startech.comBy Matt, Customer Support, November 8, 2019
Thank you for sharing your review of our TB3DK2DHV. The reason that we include a shorter cable with the dock is because Thunderbolt 3 cables longer than 50cm need to be active or they only reach a maximum bandwidth of 20Gbps instead of the needed 40Gbps for dual 4K 60Hz displays.
If you're looking for a longer cable and you need the full 40Gbps, our TBLT3MM1MA is a 3-foot active Thunderbolt 3 cable and if you only need 20Gbps, our TBLT3MM1M is a 3-foot passive Thunderbolt 3 cable. If you have any questions or require any assistance, you can reach us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
If you're looking for a longer cable and you need the full 40Gbps, our TBLT3MM1MA is a 3-foot active Thunderbolt 3 cable and if you only need 20Gbps, our TBLT3MM1M is a 3-foot passive Thunderbolt 3 cable. If you have any questions or require any assistance, you can reach us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
2
Drivers won't install
on September 20, 2019
Posted by: anne1704
Work issued this dock for my Macbook Pro running Mojave 10.14.6. When trying to install the drivers I get the message "this driver can't be installed because your version of macOS is too new." So I guess I have a new paperweight?
Response from startech.comBy Matt, Customer Support, September 20, 2019
We apologize for any difficulties you're experiencing when installing the drivers for our TB3DK2DHV. This dock is native in macOS 10.14 so it should be plug-and-play without any driver installation needed. If you require any assistance getting this dock working, please contact us directly at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week.
Written by a customer while visiting startech.com
Customer Rating
1
Set-up nightmare
on September 13, 2019
Posted by: WillyD73
My company bought this for me in addition to 2 monitors and a laptop with a USB-C port. I can’t find step by step installation instructions anywhere. Who can help me out of this nightmare?
Response from startech.comBy Matt, Customer Support, September 17, 2019
We're sorry to hear about the difficulties you're experiencing with our TB3DK2DHV. As long as your laptop has Thunderbolt 3, it should plug into the single Thunderbolt 3 port on the front of the dock and then everything else plugs into the back. If you require assistance, please feel free to contact us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
1
Not worked as expected
on May 20, 2019
Posted by: batista
- VGA signal produces waves on screen at 1920x1200 @60Hz (with the same cable and monitor that works well with other PC)
- Mouse and keyboard disconnects intermittently when external SSD requires bandwith
+ Power delivery works
+ Build quality
- Mouse and keyboard disconnects intermittently when external SSD requires bandwith
+ Power delivery works
+ Build quality
Response from startech.comBy Sam, Customer Support, May 31, 2019
Thank you for your feedback on TB3DK2DHV. We're sorry for the issues you came across with it and hope to help. If you're using a wireless mouse and keyboard, connecting a USB 3 external drive may cause interference with the wireless signal. This is common across all USB 3.0 peripherals and devices that use 2.4GHz wireless signals. To address this problem, you could use something like a simple USB extension cable to move the transceiver further away from the USB port.
We'd like to get some more details about the video issues you've had so we can help provide a fix. Please reach out to our Technical Advisors at www.startech.com/support. We're available 24 hours a day, 5 days a week, to provide support.
We'd like to get some more details about the video issues you've had so we can help provide a fix. Please reach out to our Technical Advisors at www.startech.com/support. We're available 24 hours a day, 5 days a week, to provide support.
Written by a customer while visiting startech.com
Customer Rating
4
Good features - easy install
on April 21, 2019
Posted by: McBee
Company provided this for my Mac Pro (2018) and it works well except - the install software will not work on my macOS Mojave 10.14.4. I will still recommend this as a good solution for adding addional monitors to the Mac.
Written by a customer while visiting startech.com
Customer Rating
4
on January 16, 2019
Posted by: CJEFF
Simple enough to plug and go. Only issue is that it doesn't power my Mac as advertised. But it's not an inconvenience to plug in the dock and the Mac charger.
Written by a customer while visiting startech.com