Customer reviews from startech.com
StarTech.com - Thunderbolt 3, Displayport, HDMI & 1080p VGA Docking Station
Average customer rating
2.3
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
0
4 Stars
4
3 Stars
2
2 Stars
3
1 Star
6
Customer Reviews for StarTech.com - Thunderbolt 3, Displayport, HDMI & 1080p VGA Docking Station
Customer Rating
2
Worked great until MacOS Sonoma
on November 1, 2023
Posted by: sucol
Have been using this dock for a few years with minimal issues. Since upgrading to Sonoma, it has stopped working. It worked in a few of the Sonoma betas, but does not work in the 14.0/14.1 final builds.
Response from startech.comBy Customer Support, November 2, 2023
Thank you for taking the time to leave a review for our TB3DK2DHV. This is not expected behavior for our docking station. I see one of our technical advisors is currently working with you on gathering information on the setup and assisting with the reported issue.
Written by a customer while visiting startech.com
Customer Rating
1
Very Spotty Performance
on January 25, 2023
Posted by: kfin
Often drops 2nd monitor. Other ports will intermittently drop. Seems to get overloaded. Running a Macbook Pro 2018, Intel i7 processor. Dock will flicker all monitors and connections even if bumped slightly. Has been a major pain, finally replacing.
Response from startech.comBy Atha, Customer Support, January 26, 2023
Thank you for taking the time to leave a review for our TB3DK2DHV. We are sorry to hear that you experienced difficulty with TB3DK2DHV as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
1
Unreliable
on August 30, 2022
Posted by: CriticalThinking
We bought five (5) of these units to work with Lenovo ThinkPad's. These laptops are equipped with TB3. We've ensured that the TB firmware is up to date on the systems. It does show connected in the Thunderbolt manager (Intel).
If you connect a USB, fine, connect a monitor, gamble, connect two monitors, USB stops working. Reboot with a single monitor, USB still isn't working. Unplug USB (camera, USB, keyboard) and reboot with a single monitor, then plug in the USB, 50/50 chance of working.
Absolutely unbelievable that a $600 dock is this un-reliable.
Response from startech.comBy Atha, Customer Support, August 30, 2022
Thank you for taking the time to leave a review for our TB3DK2DHV. We are sorry to hear that you experienced difficulty with TB3DK2DHV as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
4
No issues with 14 inch Macbook Pro
on July 18, 2022
Posted by: Aura
No issues with 2021 14 inch Macbook Pro...
Pros:
Charges Laptop, powers 2x Displayport 1440p monitors @75hertz, 1 GB ethernet, and 1 USB port used for external webcam. Completely silent, no coil whine or fan noise (Unlike model # DP3DOCK2DPPD)
Charges Laptop, powers 2x Displayport 1440p monitors @75hertz, 1 GB ethernet, and 1 USB port used for external webcam. Completely silent, no coil whine or fan noise (Unlike model # DP3DOCK2DPPD)
Cons/opinions:
-Provided thunderbolt cable really short
-Slides around when you have good cable management due to the dock not having much weight
-Not enough USB A ports (only 2)
-Would have been nice to have the Thunderbolt connector was on the back instead of front. (To connect to laptop). Makes my setup look messy. I would have bought another TB3 dock that had this, but as of July 2022, all other Startech docks are back ordered.
-Provided thunderbolt cable really short
-Slides around when you have good cable management due to the dock not having much weight
-Not enough USB A ports (only 2)
-Would have been nice to have the Thunderbolt connector was on the back instead of front. (To connect to laptop). Makes my setup look messy. I would have bought another TB3 dock that had this, but as of July 2022, all other Startech docks are back ordered.
Written by a customer while visiting startech.com
Customer Rating
2
Display Port not working with Samsun Monitors
on February 16, 2022
Posted by: Stozick
Can't seem to use the two ports on the back for the DP in and out, only VGA and HDMI seem to work. We want to use DP since the VGA and HDMI ports on the back seem to be going out.
Response from startech.comBy Atha, Customer Support, February 16, 2022
Thank you for taking the time to leave a review for our TB3DK2DHV. We are sorry to hear that you experienced difficulty with TB3DK2DHV as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
1
Keeps disconnecting
on November 19, 2021
Posted by: CDNChris
When all hooked up, keeps disconnecting and reconnecting... screen keeps flashing on and off like another monitor is trying to be setup, and power icon keeps showing plugged in/ unplugged. Lenovo laptop on Windows 11
Response from startech.comBy Atha, Customer Support, November 21, 2021
Thank you for taking the time to leave a review of our TB3DK2DHV. We are sorry to hear that you experienced difficulty with TB3DK2DHV as this is not expected behavior for our docking station. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
4
Works great after screen roulette finishes
on July 21, 2020
Posted by: locus123
No issues when it's working. There doesn't seem to be any rhyme or reason when plugging it in to a Macbook on whether the external monitors will come back in the same rotation or not. Usually flipping the cable over or closing the laptop screen before plugging in will fix it. It's a small annoyance, but otherwise the dock works great.
Written by a customer while visiting startech.com
Customer Rating
1
Don't waste your time. DP no worky!
on January 9, 2020
Posted by: THEO
Tried replacing a Dell WD19TB with the StarTech TB3DK2DHV. After 1.5 hours, 7 cables, and two operating systems, couldn't get the StarTech to work using DisplayPort and two monitors. Only TWICE was I able to get just ONE monitor working. Checked drivers, firmware, settings, cables, verified both monitors set to DP 1.2, to no avail. Plugged the Dell WD19TB back in and BAM! It worked the first time. StarTech usually knocks it out of the park, so rather bummed about this one. Connecting to Windows 10 on Gigabyte Aero 15 XA laptop.
Response from startech.comBy Matt, Customer Support, January 31, 2020
Hello Theo,
It's important to us that our customers have a positive experience with our products and we're sorry to hear that our TB3DK2DHV isn't working for you. This dock should work with the Gigabyte Aero 15 XA as long as it's connected to the Thunderbolt 3 port and we'd be happy to help get this working properly. If you require any assistance, please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
It's important to us that our customers have a positive experience with our products and we're sorry to hear that our TB3DK2DHV isn't working for you. This dock should work with the Gigabyte Aero 15 XA as long as it's connected to the Thunderbolt 3 port and we'd be happy to help get this working properly. If you require any assistance, please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com