Customer reviews from netgear.com
NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Average customer rating
4.9
(3,845 Reviews)
Rating breakdown 3,845 reviews
5 Stars
3,655
4 Stars
116
3 Stars
29
2 Stars
17
1 Star
28
17%of customers recommend this product.
(
4 out of
24)
Customer Reviews for NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Customer Rating
1
Please route yourself away from this thing.
on May 17, 2021
Posted by: HawkMess
Gender:Male
Length of ownership:3 months
Worse router I have ever had. I installed this 3 days ago and it has been problematic every since. First the connections drop constantly and originally I thought it was because of this Smart Connect (which tries to determine which band is best for your device), but nope, still happened when i turned the feature off. Most of my devices are IoT devices and at peak times we may have 2 gaming consoles going and 2 TVs streaming while the other devices are IoT (Ring, smart clock, Nest and etc.). I have been on a tech for 3 hours over the last few days and they all keep saying to check with my ISP. Well, my old router still works just fine and has 0 connections issues and it was 8 years old. This piece of trash drops connection and during a speedtest only had 10 Mbps down and 17 up, and I pay for 1000 Mbps through Fiber. I would return it but i am outside buyer's remorse as I bought this as a precaution in case my wifi ever gave out.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, May 18, 2021
Hi HawkMess,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk - The Best!
on May 17, 2021
Posted by: Anonymous
This is a very fast and capable router. I highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
1
Slow with no luck in site
on May 16, 2021
Posted by: Suzy23
We live in a rural area our kids all need fast internet access for school we bought after good reviews but we had no success. I guess I get what I pay for
Response from netgear.comBy Consumer Affairs, May 17, 2021
Hi Suzy23,
Please check the speeds you get directly wired to your modem. Your modem, the wires connecting the devices, or your services may also need to be updated. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Please check the speeds you get directly wired to your modem. Your modem, the wires connecting the devices, or your services may also need to be updated. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Very nice and fast
on May 16, 2021
Posted by: Anonymous
Never had a problem with the new router. Multiplied our speeds by 3x. 10/10
Written by a customer while visiting netgear.com
Customer Rating
5
Great router
on May 16, 2021
Posted by: Ken Tompey
Just bought a new home and this router has worked perfectly. I have a 2,000 sqft home and have had zero problems with this router.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Nighthawk AC2300
on May 16, 2021
Posted by: Gregg
My old Netgear router kept dropping the signal lately, and I was rebooting about three times a day. I had enough and started researching for an upgrade. All the reviews were praising the Nighthawk. I must admit that all the reviews were correct. The Nighthawk was very easy to set up with the new phone app. I was up and running in half an hour. I am a 70 year old senior and not tech savvy. I was able to save my old netgear passwords, so most all of my devices connected to the Nighthawk right away. I have a 2500 square foot home, that had some low reception in certain rooms. No more, strong signals through out the entire house. I love the phone app and the built in security that comes with this router. This router is worth investing in. I am enjoying this upgrade.
Written by a customer while visiting netgear.com
Customer Rating
5
Love my Nighthawk
on May 16, 2021
Posted by: Steve Mc
I have had coverage issues for months at my home. Since I installed the Nighthawk everything streams very fast ! I recommend a Nighthawk in every home!
Written by a customer while visiting netgear.com
Customer Rating
5
Love my Nighthawk
on May 16, 2021
Posted by: Steve Mc
I have had coverage issues for months at my home. Since I installed the Nighthawk everything streams very fast ! I recommend a Nighthawk in every home!
Written by a customer while visiting netgear.com