Customer reviews from netgear.com
NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Average customer rating
4.9
(3,841 Reviews)
Rating breakdown 3,841 reviews
5 Stars
3,652
4 Stars
115
3 Stars
29
2 Stars
17
1 Star
28
17%of customers recommend this product.
(
4 out of
24)
Customer Reviews for NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Customer Rating
5
It works really great.
on August 28, 2025
Posted by: Juan Arredondo
It has great WiFi connectivity through your the property. As well as indoors. The multiple hardwired connections are also very useful.
Written by a customer while visiting netgear.com
Customer Rating
1
disappointed
on February 4, 2020
Posted by: cardmanstl
Gender:Male
Length of ownership:1 week
I bought this product yesterday. One of the reasons I purchased it was it came with Bit Defender Armor or so I thought. The Armor is a 30 day trial then you have to pay for it. No where on the box does it mention that. It makes it sound like it's included. That is misleading and just wrong. I called corporate and they don't care. I will be taking this product back and contacting the BBB
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, February 6, 2020
Hello cardmanstl,
Armor is a subscription-based security service. We are sorry for any confusion. I have linked the information resource below:
https://www.netgear.com/landings/armor/
Thank you,
NETGEAR Team
Armor is a subscription-based security service. We are sorry for any confusion. I have linked the information resource below:
https://www.netgear.com/landings/armor/
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Completely Dissapointed
on March 18, 2020
Posted by: BSacamano
Gender:Male
I bought this-at first it would fail to download the firmware upgrades however now, several months in the 5ghz band works at about 85-100mbps but the 2.4ghz band is at 1.5mbps. I called customer service and they will check the firmware but customer support is only valid for 90 days and then you have to pay. If they won't stand behind their product, neither will I - last Netgear item I will ever buy.
Response from netgear.comBy NETGEAR Team, March 18, 2020
Hi BSacamano,
Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Consistent drops
on May 20, 2020
Posted by: dp55
Gender:Male
Length of ownership:1 year or longer
I bought this device JUST over a year ago to replace the R7000 I had used for years and was quite happy with until it just bogged down gave out. I've had non-stop signal drops ever since. I add one system and it kicks off another. I have less than a dozen devices in my house and even though I'm in a room 12 feet above the router, I can't keep a consistent signal for the life of me. I've read way too many reviews by other people with the same issue. This device is garbage.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, May 21, 2020
Hello DP55,
We have many helpful resources to answer questions and offer suggestions to improve your range. https://kb.netgear.com/1114/Improving-wireless-range-Overview
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
We have many helpful resources to answer questions and offer suggestions to improve your range. https://kb.netgear.com/1114/Improving-wireless-range-Overview
If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Junk app does nothing, router does nothing!
on May 8, 2020
Posted by: Jojo
Gender:Female
Length of ownership:1 week
Don't waste your money, time, give yourself the headache of returning this piece of garbage. It's complete junk. It can't be used at all because it does nothing. So Im returning it tomorrow I bought it tonight and I wish I didn't! Worst purchase I have ever made!
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
1
Ran great for 9 months then Just stop working what
on July 27, 2020
Posted by: Tippyrules
How do I get in touch with Netgear? I can seem to fine what I should do now
Response from netgear.comBy NETGEAR Team, July 28, 2020
Hello.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Worst router ever owned
on November 5, 2021
Posted by: Elvis Almazan
Pros. Good Wi-Fi Range and Speed it was able to reach the very end of my house and still manage 200 download speeds.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Wifi Router
on February 28, 2024
Posted by: Jon Pham
Strong signals that extend to second floor of house. Never had any issue with device and would recommend to friends and family that needs to extend wifi to throughout house.
Written by a customer while visiting netgear.com