Customer reviews from netgear.com
NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Average customer rating
4.9
(3,841 Reviews)
Rating breakdown 3,841 reviews
5 Stars
3,652
4 Stars
115
3 Stars
29
2 Stars
17
1 Star
28
17%of customers recommend this product.
(
4 out of
24)
Customer Reviews for NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Customer Rating
4
Good but not Great
on July 1, 2023
Posted by: W_H
Replaced a much older Netgear router and really boosted the speed and range. Unfortunately with the most current and possibly last firmware update, it randomly drops the 5Ghz band followed shortly thereafter by the 2.4Ghz band. Systems reconnect wirelessly within a minute or so usually but not always. 5Ghz band will sometimes disappear 1 hours and then come back. Netgear forum has discussions on this and most suggest rolling back to a much older firmware version which fixes the wireless band drops at the cost of security. It needs to be noted that when the wireless drops, all the wired connections stay connected and online
Written by a customer while visiting netgear.com
Customer Rating
4
Good but not Great
on July 1, 2023
Posted by: W_H
Replaced a much older Netgear router and really boosted the speed and range. Unfortunately with the most current and possibly last firmware update, it randomly drops the 5Ghz band followed shortly thereafter by the 2.4Ghz band. Systems reconnect wirelessly within a minute or so usually but not always. 5Ghz band will sometimes disappear 1 hours and then come back. Netgear forum has discussions on this and most suggest rolling back to a much older firmware version which fixes the wireless band drops at the cost of security. It needs to be noted that when the wireless drops, all the wired connections stay connected and online.
Written by a customer while visiting netgear.com
Customer Rating
5
Works well
on July 2, 2023
Posted by: Markld
This clearly is the best router I have ever used. It has a strong signal, it's easy to setup and use.
It's better than I ever imagined.
It's better than I ever imagined.
Written by a customer while visiting netgear.com
Customer Rating
5
What a difference!
on July 7, 2023
Posted by: K Timberlake
My new Netgear Nighthawk router has made a noticeable difference in my internet reception. Easy to set up and reliable. I also appreciate the added security.
Written by a customer while visiting netgear.com
Customer Rating
4
Working Ok So far
on July 10, 2023
Posted by: Anonymous
Set up with the app was a little finicky at first but overall pretty painless. Wireless settings might need some reconfiguration because there seem to be some speed issues. Able to handle multiple devices smoothly and good signal from most areas of the house.
Written by a customer while visiting netgear.com
Customer Rating
5
Super Fast
on July 14, 2023
Posted by: Anonymous
Gaming hasn’t been smoother since I purchased this WiFi router a while back! Best purchase!
Written by a customer while visiting netgear.com
Customer Rating
3
R7000p
on July 21, 2023
Posted by: Joshua Genal
Slower than I expected. I've heard great things about netgear, so i made the switch grom Asus after some recent issues. It seems like this new router is heavily cutting down my connection speeds, though. Maybe i got a defective unit? Or maybe it's being dialed back as planned obsolescence. It looks like earlier firmware versions are faster. I'd like to try the newest wifi router options, but they're a bit too pricey for me right now. (Single dad, recent cybersec graduate)
Response from netgear.comBy Consumer Affairs, July 25, 2023
Hi Joshua,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing slow speed, we recommend checking out these troubleshooting resources: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing slow speed, we recommend checking out these troubleshooting resources: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great router for busy household
on July 23, 2023
Posted by: Miller
The Nighthawk is by far the best router we have ever used! We are a household of 6 and each person has a device that uses wifi. In addition to those devices we stream our TV and movies. We never experience any interruptions or delays in our service.
Written by a customer while visiting netgear.com