Customer reviews from netgear.com
NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Average customer rating
4.9
(3,841 Reviews)
Rating breakdown 3,841 reviews
5 Stars
3,652
4 Stars
115
3 Stars
29
2 Stars
17
1 Star
28
17%of customers recommend this product.
(
4 out of
24)
Customer Reviews for NETGEAR - Nighthawk AC2300 Cybersecurity Wi-Fi Router
Customer Rating
5
Nighthawk AC2300 router
on November 13, 2020
Posted by: Anonymous
Previously had Verizon router which wasn’t strong enough for all our equipment. Additionally we have a tin roof which gave us a weak signal. We now have a good signal and are happy we switched to Nighthawk.
Written by a customer while visiting netgear.com
Customer Rating
2
So many internet connection issues
on November 18, 2020
Posted by: almm
Gender:Male
Length of ownership:1 year or longer
The router overall is has everything to be the best, 5 starts, specially with the Circle Parent Control and NETGEAR Armor powered by Bitdefender. However, time to time, sometimes everyday, the router looses Internet connection or freezes. I tried everything, from updating firmware and many other troubleshoots. It is just unstable.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, November 19, 2020
Hi almm,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
5GHz Band Keeps dropping
on November 23, 2020
Posted by: Srikant
Gender:Male
Length of ownership:3 months
I bought this device two months ago. They worked fine for a while, Then suddenly the WIFI kept dropping. The Netgear provided a new device new device through RMA for which shipping cost I had to bear. Then with the new device experienced similar problem within two days and on investigation found that the 5 GHz band WIFI drops intermittently. Netgear does not have proper solution for this and asking me to get a RMA and bear the cost for a issue which I am not responsible.
I have been in hours and hours of tech support and wasted my time .
Really Netgear made this very inconvenient in this time where we work form home and really on proper internet connection to do our job.
I have been in hours and hours of tech support and wasted my time .
Really Netgear made this very inconvenient in this time where we work form home and really on proper internet connection to do our job.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
2
Netgear model R7000P
on November 25, 2020
Posted by: Anonymous
Could not register correctly, would not accept the serial number of unit, said it did not match the numbers on box which it did! So it registered as a rs400 which is wrong. The setup was terrible, would not accept modem. I finally got it to work, some of my wifi equipment could not find the signal and still doesn’t. Some of the problems was a password problem. As for my experience I would not recommend this unit...
Response from netgear.comBy Consumer Affairs, November 27, 2020
Hi Cletus Gagne,
Thank you for your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thank you for your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
4
Great Distance and Speed
on December 17, 2020
Posted by: Alex
Overall great router, has awesome download and upload speeds. Only issue I have is the the armor services sometimes block basic connections for the games I play. I’ve been kicked from games likely due to the router’s harsh settings, even after changing them. I still recommend for anyone who is PC or console gaming .
Written by a customer while visiting netgear.com
Customer Rating
3
Crummy management software
on January 10, 2021
Posted by: Checkers
Produce works fine. I get emails to update the software version but when I try it tells me that it is up to date. However when I check version number they are way different numerically.
Response from netgear.comBy Consumer Affairs, January 11, 2021
Hi Checkers,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
3
Countless failed updates
on January 29, 2021
Posted by: coffeekills
I have used this router for awhile with acceptable results but it is in need of being updated and the app has not worked for this. It will say it is updating but after it finishes the process it still says it has the old firmware.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, February 4, 2021
Hi coffeekills,
We are sorry to hear that you have been unable to complete the firmware update in the app. This resource should help you https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
We are sorry to hear that you have been unable to complete the firmware update in the app. This resource should help you https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Works as intended
on February 10, 2021
Posted by: Mark
The Netgear Nighthawk AC2300 was a replacement for an old Nighthawk router that had seen better days. Setup went flawlessly and it just works!
Written by a customer while visiting netgear.com